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#Post#: 39835--------------------------------------------------
Re: 3 hours Parking fine violation while at anlalby gym Hull
DIR By: DWMB2
Date: October 8, 2024, 8:26 am
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I'd leave things like that out personally. Part of their method
of operation is to grind people down so that they give up and
pay - don't let them think they're succeeding.
#Post#: 40148--------------------------------------------------
Re: 3 hours Parking fine violation while at anlalby gym Hull
DIR By: bebu
Date: October 10, 2024, 6:44 am
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I got this response from the DVLA, will keep everyone updated. I
also have complained to others as advised above.
Kind regards
Thank you for your email of 8th October to the DVLA. Just to let
you know I will be investigating this matter with the parking
company who requested your details, as soon as these
investigations are completed I will respond to your complaint.
Kind Regards
#Post#: 40974--------------------------------------------------
Re: 3 hours Parking fine violation while at anlalby gym Hull
DIR By: bebu
Date: October 16, 2024, 4:50 am
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Good morning everyone,
I got this correspondence from DAFT parking today.
I have a pending complaint lodged still with DVLA and BPA.
However, ICO said to report first to the operator before lodging
further complaints
Good Morning,
Thank you for your email.
In relation to the parking charge notice TC82751969, we have
investigated and we can see this has happened due to an admin
error, therefore the parking charge notice has been cancelled,
no further action is required.
Kind Regards
#Post#: 40975--------------------------------------------------
Re: 3 hours Parking fine violation while at anlalby gym Hull
DIR By: DWMB2
Date: October 16, 2024, 4:54 am
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Thanks for the update - good result that at least the original
parking charge is now cancelled!
#Post#: 40976--------------------------------------------------
Re: 3 hours Parking fine violation while at anlalby gym Hull
DIR By: b789
Date: October 16, 2024, 4:56 am
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I still advise you to follow up with the formal complaint to
Smart and then with the BPA. That cancellation is not a response
to the formal complaint I suggested you send to them. Be
insistent. They are on the back foot now and we also need to see
what sanctions the BPA will impose on this rogue operator.
#Post#: 40978--------------------------------------------------
Re: 3 hours Parking fine violation while at anlalby gym Hull
DIR By: bebu
Date: October 16, 2024, 5:08 am
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--- Quote from: b789 link ---
>
> I still advise you to follow up with the formal complaint to
Smart and then with the BPA. That cancellation is not a response
to the formal complaint I suggested you send to them. Be
insistent. They are on the back foot now and we also need to see
what sanctions the BPA will impose on this rogue operator.
>
--- End Quote ---
Oh without doubt, I definitely will. This is mypending draft
Hello
I lodged a complaint about the issue to your company, I would
appreciate a response to my complaint.
As I would like to further escalate my complaint to the ICO, who
demand that I first complaint to the operator first.
I also have a pending POPLA appeal on a 2nd ticket from your
company and I would appreciate that cancelled asap
Kind regards
#Post#: 40980--------------------------------------------------
Re: 3 hours Parking fine violation while at anlalby gym Hull
DIR By: b789
Date: October 16, 2024, 5:12 am
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Please don't ever sign off complaints or anything that is
serious with "kind regards". Only ever sign off with Yours
faithfully (if you don't know the person you are corresponding
with) or Yours sincerely (if you know the person or at least
their name).
Before you send anything about the formal complaint you sent,
check the timescale for. response on their complaints policy. If
no response has been received within that timescale, go straight
into a formal complaint to the BPA.
If you need assistance formatting a suitable complaint, let me
know.
#Post#: 40985--------------------------------------------------
Re: 3 hours Parking fine violation while at anlalby gym Hull
DIR By: bebu
Date: October 16, 2024, 5:34 am
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Points noted.
About timescales, I just want to ensure the cancel the 2nd
pending appeal with the email reminder. If thats ok ?
thanks
#Post#: 40986--------------------------------------------------
Re: 3 hours Parking fine violation while at anlalby gym Hull
DIR By: bebu
Date: October 16, 2024, 5:37 am
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Kindly ignore that,
no need for the email, I just got an email to say the 2nd POPLA
appeal has been withdrawn.
Winnnnnnnnnnnnnnnnnnnnnnnnnnning
They are now on the backfoot
So I will wait for the complaint and update as time goes on,
many many thanks
#Post#: 41743--------------------------------------------------
Re: 3 hours Parking fine violation while at anlalby gym Hull
DIR By: bebu
Date: October 21, 2024, 12:04 pm
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I got a response from bpa today. I think they misunderstood my
complaint. However. I still have the pending complain with smart
parking. So I guess I will wait for their response
Thank you for your enquiry.
Our Role
Our role as an Accredited Trade Association is to investigate
alleged breaches of our Code of Practice where evidence can be
supplied and our members internal complaints policy has been
exhausted. We are unable to become involved in individual
Parking Charge disputes.
Appealing the Parking Charge
I note that you have appealed to the operator and the
independent appeals service, POPLA, who have both rejected your
appeals which means you have exhausted the appeals process. As
POPLA is an independent appeals service, we are unable to become
involved and we cannot compel them to overturn a decision.
Next Steps
If you believe that there has been a breach of our Code of
Practice you must first submit your complaint directly to the
operator using their internal complaints process which can be
found here -
HTML https://www.smartparking.com/uk/uk-complaints-policy
If you believe the alleged breach of the Code of Practice has
not been addressed in your complaint outcome, we require a copy
of this and supporting evidence before becoming further
involved.
Kind regards
Xxxx xxxxx
British Parking Association
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