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#Post#: 30541--------------------------------------------------
Bexley, Code 73 Parked without payment, Felixstowe Rd Car Park,
Abbey Wood
DIR By: S23
Date: July 20, 2024, 2:31 pm
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Date of alleged contravention: 19/07/2024
Time of alleged contravention: 20:51
Location: Felixstowe Road Car Park, Abbey Wood
Link to PCN and photographic evidence of signage:
HTML https://drive.proton.me/urls/AZ9DBH9ETW#OBGOlFAl3NzC
HTML https://drive.proton.me/urls/AZ9DBH9ETW#OBGOlFAl3NzC
Google street view: Link here
HTML https://www.google.com/maps/@51.491355,0.1219306,3a,75y,23.73h,95.54t/data=!3m7!1e1!3m5!1sTn76M12ErD9Lz8mdRUiXEg!2e0!6shttps:%2F%2Fstreetviewpixels-pa.googleapis.com%2Fv1%2Fthumbnail%3Fpanoid%3DTn76M12ErD9Lz8mdRUiXEg%26cb_client%3Dmaps_sv.tactile.gps%26w%3D203%26h%3D100%26yaw%3D39.97976%26pitch%3D0%26thumbfov%3D100!7i16384!8i8192?coh=205409&entry=ttu.<br
/>Note: Car park not built at time of Google street view data
collection.
Hi all,
The driver parked in a station car park at 19:25. They
remembered later in evening they had not paid and then paid via
RingGo app at 21:45 (£2.50 charge for parking after 18:00). Upon
returning to their car at 23:30, there was a PCN affixed to the
windscreen of the car (time of contravention 20:51).
Note: This car park has very recently changed their operating
hours as they previously operated only between 8am-6pm every
day. It now operated at all times, every day. This is the reason
to driver forgot to pay in their haste to catch a train.
I also would like to highlight that the pay and display machine
was out of order as evidenced by the photograph.
Please let me know if there is any technical reason this might
not be enforceable. Many thanks in advance!
#Post#: 31139--------------------------------------------------
Re: Bexley, Code 73 Parked without payment, Felixstowe Rd Car
Park, Abbey Wood
DIR By: S23
Date: July 25, 2024, 9:04 am
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Any thoughts please?
#Post#: 31187--------------------------------------------------
Re: Bexley, Code 73 Parked without payment, Felixstowe Rd Car
Park, Abbey Wood
DIR By: fraser.mitchell
Date: July 25, 2024, 12:53 pm
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The positive bit is you did pay, and the amount paid covered
your parking before you actually paid. The negative is that no
payment had been made when the CEO happened along. So submit
some informal representations on the following lines: -
Dear Sirs
Re PCN <PCN Number> dated <dd/mm/yyyy> served at <hh:mm> at
Felixtowe Road Car Park
I wish to submit representations against the above PCN on the
basis that when I arrived to park at Felixtowe Road, I was not
aware that the time period for payment to park had been extended
from 8am to 6pm to a 24x7 requirement to pay and display. The
ticket machine was out-of-order, so with a train to catch I
decided to catch the train and pay by phone. Unfortunately I was
only able to make payment some time after the PCN had been
served, but as there is only a single payment of £2.50 covering
any time after 6pm, I paid the full fee required, as there is no
other option.
Whilst I accept that your CEO was correct in issuing the PCN, I
would ask you to note that full payment of the parking charge
was made, albeit after the PCN had been issued. In view of the
circumstances I have described, I therefore please request that
you use your discretion to cancel the PCN as the council did
receive full payment of the parking charge. May I also state
that now I am aware of the new charging hours, I will now pay on
arrival at the car park.
Yours faithfully
#Post#: 39106--------------------------------------------------
Re: Bexley, Code 73 Parked without payment, Felixstowe Rd Car
Park, Abbey Wood
DIR By: S23
Date: October 1, 2024, 5:59 pm
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Success!:
Date: 27/09/2024
Dear (Driver),
Thank you for your recent communication in connection with the
above Penalty Charge Notice (PCN).
Please accept our apologies for the delay in responding. I can
assure you that this is not standard practice, and we are
working hard to reduce the wait times. Whilst we have
investigated your case you have not incurred any additional
charges and your statutory rights have not been affected. Thank
you for your patience.
The PCN was issued as your vehicle was parked without payment of
the parking charge.
Having carefully considered the contents of your letter, we have
decided to close the case and no further action will be taken.
You have stated in your correspondence that the machine was not
working and you paid by RingGo.
Drivers must make payment either at the machine or by phone or
app immediately after parking.
Please note, it may not be possible to cancel future penalty
charges if issued in similar circumstances.
I can confirm that this penalty charge is closed and no further
action will be taken.
Yours Sincerely,
Parking Support Officer
#Post#: 39107--------------------------------------------------
Re: Bexley, Code 73 Parked without payment, Felixstowe Rd Car
Park, Abbey Wood
DIR By: fraser.mitchell
Date: October 1, 2024, 6:26 pm
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Well done, and a teeny-weeny accolade to myself, (forgive me!),
as this is the second of my suggested representations to succeed
on this form !
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