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#Post#: 33626--------------------------------------------------
Re: Parking Eye - Saltburn Leisure and Cricket Club
DIR By: marvanelli
Date: August 17, 2024, 7:22 am
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I've attached all the photos I've taken from the car park.
HTML http://
HTML https://i.imgur.com/nOXNgRV.jpeg[/img]
HTML https://i.imgur.com/koeyiiJ.jpeg
HTML https://i.imgur.com/MSkmxAj.jpeghttp://https://i.imgur.com/nOXNgRV.jpeg
HTML https://imgur.com/nOXNgRV
#Post#: 33630--------------------------------------------------
Re: Parking Eye - Saltburn Leisure and Cricket Club
DIR By: b789
Date: August 17, 2024, 7:48 am
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There is some ambiguity in the terms in that, do members have to
pay the tariff if they use the facilities between 8am and 11pm?
The signs suggests that club patrons can only use the car park
between 11pm and 8am. Only "visitors" (not "patrons") need to
enter their VRM into the terminal but it is not clear whether
that is in addition to paying the appropriate tariff if it is
between 8am and 11pm or whether they are only "visiting" between
11pm and 8am.
#Post#: 33634--------------------------------------------------
Re: Parking Eye - Saltburn Leisure and Cricket Club
DIR By: b789
Date: August 17, 2024, 8:10 am
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Key Points of Ambiguity:
[indent]1. Parking Usage Hours:
[indent]i. The sign states, "For use by Saltburn Cricket Club
patrons only between 11pm - 8am - tariffs apply outside of these
times."
ii. This suggests that club patrons are only permitted to use
the car park between 11pm and 8am, implying they might be
prohibited from using it outside of these hours.[/indent]
2. Tariffs for Club Patrons:
[indent]i. The tariffs are listed without specifying whether
they apply to club patrons if they park outside the 11pm-8am
window.
ii. It’s unclear if club patrons must pay the tariff if they
park between 8am and 11pm.[/indent]
3. Visitor Registration:
[indent]i. The sign instructs "visitors" to enter their vehicle
registration number (VRM) upon arrival to obtain a permit, but
it’s not clear whether this is for any parking time or just for
parking outside the 11pm-8am window.
ii. The distinction between "visitors" and "patrons" is not
clearly defined, adding to the confusion.[/indent]
4. Payment Obligation:
[indent]It’s unclear whether entering the VRM is in addition to
paying the tariff or if it serves as a substitute for
it.[/indent][/indent]
Potential Issues Under the Consumer Rights Act 2015:
[indent]1. Section 68 – Transparency:
[indent]The ambiguity around when patrons need to pay and how
the VRM registration fits into the parking rules could be seen
as a failure to provide terms in a clear and intelligible
manner.
The lack of clarity regarding the conditions under which patrons
versus visitors need to pay or register their vehicles could
lead to misunderstandings and disputes.[/indent]
2. Fairness (Section 62):
[indent]If the terms are not clear, consumers could be unfairly
penalised for not complying with terms that they did not fully
understand or that were not clearly communicated.
The differentiation between "patrons" and "visitors" and how it
affects their obligations, could be seen as creating an
imbalance if it leads to unexpected charges.[/indent][/indent]
Conclusion:
[indent]The sign has ambiguities that could lead to confusion
about when parking tariffs apply to club "patrons" versus
"visitors" and what actions are required (e.g., entering the VRM
in a terminal). The potential for misunderstanding makes these
terms problematic under the transparency requirements of the
Consumer Rights Act 2015.
To resolve this, the sign would need to clearly distinguish:
[indent]The difference between "patrons" and "visitors."
Whether patrons need to pay tariffs during the day.
Whether VRM registration is required in addition to payment or
under specific conditions.[/indent][/indent]
#Post#: 33924--------------------------------------------------
Re: Parking Eye - Saltburn Leisure and Cricket Club
DIR By: marvanelli
Date: August 20, 2024, 9:13 am
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Thanks again for the response.
At the moment, I've not replied to PE, nor have I been in touch
with POPLA with an appeal.
What do you think is my next step? Starting an appeal with
POPLA?
Sorry if it appears I'm being naïve. I've never had to go
through this before, so it's all pretty new to me.
Thanks.
#Post#: 33927--------------------------------------------------
Re: Parking Eye - Saltburn Leisure and Cricket Club
DIR By: Dave65
Date: August 20, 2024, 10:44 am
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It would be useful to see the signs in the car park.
#Post#: 33928--------------------------------------------------
Re: Parking Eye - Saltburn Leisure and Cricket Club
DIR By: marvanelli
Date: August 20, 2024, 10:50 am
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Hi. They’re in the thread, couple of comments up.
#Post#: 33961--------------------------------------------------
Re: Parking Eye - Saltburn Leisure and Cricket Club
DIR By: b789
Date: August 20, 2024, 4:16 pm
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Did you already appeal to PE? If so and they rejected the
appeal, they would have provided a POPLA code. You have 33:days
from the appeal rejecti9n to make your POPLA appeal.
#Post#: 33965--------------------------------------------------
Re: Parking Eye - Saltburn Leisure and Cricket Club
DIR By: marvanelli
Date: August 20, 2024, 4:22 pm
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Yes, they rejected the initial appeal and have provided me with
a POPLA code.
I've not yet appealed to POPLA using the code.
Is that my next step?
Is it just a case of providing POPLA with the same information
and explanations that I included in my original appeal to PE?
Thanks
#Post#: 35005--------------------------------------------------
Re: Parking Eye - Saltburn Leisure and Cricket Club
DIR By: marvanelli
Date: August 30, 2024, 3:35 am
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I've submitted an appeal to POPLA and included a copy of the
email I received from Saltburn Leisure Centre confirming my stay
and the reason for my stay.
Let's see what happens now.
#Post#: 35006--------------------------------------------------
Re: Parking Eye - Saltburn Leisure and Cricket Club
DIR By: DWMB2
Date: August 30, 2024, 3:48 am
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I assume you raised the points mentioned by b789? Can you show
us what you submitted?
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