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#Post#: 29567--------------------------------------------------
Re: Parking Eye Chase Farm (Carpark: Patient and Visitor 3)
DIR By: b789
Date: July 11, 2024, 7:32 pm
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Have you read this thread for a similar issue at the same
location which was successfully cancelled by the PALS team after
a complaint was sent as high as possible up the management food
chain?
Parking Eye Chase Farm Hospital
HTML https://www.ftla.uk/private-parking-tickets/parking-eye-chase-farm-hospital/
Read it and use the same procedure as described in there and
email the CEO of the NHS Trust, adjusting for your
circumstances.
Whilst it is less likely to succeed as a claim has been filed,
they can still order their agent to discontinue. PE won’t want
to upset their contractor as this is probably a very lucrative
location for them.
If it isn’t cancelled, then you will have to submit a defence.
Have you done the AoS yet? You only have until tomorrow to do
that. It is urgent that you do so.
Once the AoS has been done, you then have until 4pm on Monday
29th July to file the defence. That’s over two weeks away. If
you don’t file the AoS in time, you are likely to get a CCJ by
default which will be for the whole claim amount plus another
£27 court hearing fee, whereas if you defend and lost, you’d pay
less than the claim amount as the added £25 is not allowed.
So, AoS is your priority. Email the NHS Trust CEO or as high up
the management food chain as you can go and complain about PE
and this faulty/defective payment system and ask them to call
off their agent. Be prepared to highlight this issue with your
local media outlets and on social media too. Finally, think
about your defence.
Once you’ve thought about the defence, show us the first five or
six paragraphs. No need to show the whole defence as most of it
unchanged. You will be sending all thirty or so paragraphs.
Don’t send anything until we’ve reviewed and critiqued it.
Remember your deadlines.
#Post#: 29569--------------------------------------------------
Re: Parking Eye Chase Farm (Carpark: Patient and Visitor 3)
DIR By: Parkingchase
Date: July 11, 2024, 7:56 pm
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I did indeed see the post. Thanks for the notification.
Looked for an email address to send to the director of
operations but was less successful.
But I will certainly escalate it higher and higher up as
information becomes available.
For now the line of communication with the parking team is open
and the PALS team have already been contacted and will be cc'd
in on the next.
AoS will be filed.
#Post#: 29571--------------------------------------------------
Re: Parking Eye Chase Farm (Carpark: Patient and Visitor 3)
DIR By: b789
Date: July 11, 2024, 8:29 pm
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Have you PM’d the user of that thread and asked for the contact
info they used?
You don’t work your way up the management chain. You start at
the top or as high as you can get.
#Post#: 29719--------------------------------------------------
Re: Parking Eye Chase Farm (Carpark: Patient and Visitor 3)
DIR By: Parkingchase
Date: July 12, 2024, 8:17 pm
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User PM'd haven't heard back.
AoS sent off yesterday.
In the meantime a without prejudice (save as to costs) letter
was received to settle for £70 from PE.
This is still unacceptable as the driver already paid more than
what should have been due for the parking on the day of the
incident. And paying PE for the administrative costs for trying
to pursue a debt that was not owed to begin with is not a
compromise or 'without prejudice' in my personal opinion.
I suppose this is somehow inline with 24.1b of the BPA CoP debt
recovery fee cap before court action as far as it looks to me
though court action has already begun.
#Post#: 29725--------------------------------------------------
Re: Parking Eye Chase Farm (Carpark: Patient and Visitor 3)
DIR By: b789
Date: July 13, 2024, 2:44 am
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Keep looking for how to reach the trust ceo or their deputy. Use
online complaint form if necessary.
The “without prejudice” letter simply means that you can’t use
it as evidence in court, for example, to show that their
conviction about how weak they think their case must be if
they’re prepared to reduce the debt they allege you owe them.
Please confirm that you used the MCOL webform to “send off” the
AoS or that you downloaded a pdf of the AoS form and emailed it
as an attachment to an email rather than “sent” it by snail
mail.
#Post#: 29749--------------------------------------------------
Re: Parking Eye Chase Farm (Carpark: Patient and Visitor 3)
DIR By: Parkingchase
Date: July 13, 2024, 7:05 am
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Sent via MCOL
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