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#Post#: 28634--------------------------------------------------
Re: Parking Eye Chase Farm Hospital
DIR By: b789
Date: July 4, 2024, 9:30 am
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In other words... the system is at fault, not the user. ::)
Complain to PALS and the NHS Trust CEO to get this cancelled.
Point out that they are jointly and severally liable for the
actions of their agents and therefore a faulty system or one
that allows their agent to wrongfully issue PCNs is at odds with
the guidelines for private parking operators at NHS Trust sites.
#Post#: 28637--------------------------------------------------
Re: Parking Eye Chase Farm Hospital
DIR By: DWMB2
Date: July 4, 2024, 9:40 am
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Just rowing back here slightly... ParkingEye are likely to focus
on the fact that the driver made an error I putting the VRM.
This doesn't seem to be disputed, so the OP should make sure
they have a plan for addressing this (which I think HC's point
above does - a decent pay on exit system wouldn't allow payment
to be made for a vehicle that isn't on site).
The only reason I mention this is that simply "the system is at
fault, not the user" invites a reply of "But the user did make
an error" (albeit one that a decent system could and should
prevent).
#Post#: 28641--------------------------------------------------
Re: Parking Eye Chase Farm Hospital
DIR By: H C Andersen
Date: July 4, 2024, 9:54 am
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The driver could not have entered the wrong VRM:
The only system responses to any input are:
1. To notify the user that the entered data are not recognised;
or
2. To determine and indicate a payment due as at the time of the
transaction;
3. On payment of the indicated sum to produce a receipt(whether
this requires further user input as in 'do you require a
receipt' I don't know);
4. To abort the transaction
None applies.
A wrong VRM means a non-existent car that isn't on site and
therefore doesn't have an input time. The only option is for the
system to abort, it is not to carry out a fuzzy search, look for
the closest match, use this, calculate and accept payment and
then have second thoughts!
#Post#: 28642--------------------------------------------------
Re: Parking Eye Chase Farm Hospital
DIR By: b789
Date: July 4, 2024, 9:54 am
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And the argument could be that the NHS Trust has allowed an
unregulated private parking company to install an unreliable
system that can entrap patients/visitors.
[indent]Contracted-out car parking
NHS organisations are responsible for the actions of private
contractors who run car parks on their behalf.
NHS organisations should act against rogue contractors in line
with the relevant codes of practice where applicable.
Contracts should not be let on any basis that incentivises
additional charges, for example ‘income from parking charge
notices only’.[/indent]
The NHS Trust is responsible for the actions of this operator.
They should take ownership of the fact that the system is not
fit for purpose if it allows the input of a VRM that has not
been captured on entry. They are also responsible for the system
then taking a payment that cannot be changed even though there
is no record of that VRM in the system.
PE is one of the many "rogue" operators referred to in
parliament. They must accept responsibility for allowing this
operator to install a system that is obviously flawed.
To who does the parking charge amount go to? PE or the NHS
Trust?
#Post#: 28644--------------------------------------------------
Re: Parking Eye Chase Farm Hospital
DIR By: H C Andersen
Date: July 4, 2024, 9:58 am
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Which might be something to take to the Trust after the keeper
has proved their point.
#Post#: 28646--------------------------------------------------
Re: Parking Eye Chase Farm Hospital
DIR By: DWMB2
Date: July 4, 2024, 10:10 am
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--- Quote ---
> The driver could not have entered the wrong VRM
--- End Quote ---
Should not have been able to, but has been able to because
ParkingEye's system is crap.
Given that none of the 4 "system responses" you have listed seem
to have actually happened, it seems the system also has an
option of "Charge the minimum tariff if VRM isn't on site". Such
a system is clearly rubbish, and this shouldn't happen, but it
clearly can and has here. I don't think this at all weakens the
OP's argument that the system has led to a charge being issued
when it shouldn't.
#Post#: 28647--------------------------------------------------
Re: Parking Eye Chase Farm Hospital
DIR By: H C Andersen
Date: July 4, 2024, 10:17 am
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Isn't this hypothetical?
OP, pl post the receipt and confirm the tariff options.
#Post#: 28653--------------------------------------------------
Re: Parking Eye Chase Farm Hospital
DIR By: b789
Date: July 4, 2024, 10:49 am
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--- Quote from: H C Andersen link ---
>
> Isn't this hypothetical?
>
> OP, pl post the receipt and confirm the tariff options.
>
--- End Quote ---
This is the receipt:
HTML https://i.imgur.com/8d8L88S.jpeg
Tha actual reg recored by ANPR is LP16JDK
#Post#: 28693--------------------------------------------------
Re: Parking Eye Chase Farm Hospital
DIR By: H C Andersen
Date: July 4, 2024, 3:45 pm
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So, was LP16DK on site? Where's the operator's evidence? Of
course the system could accept payment for LP16DK because it
doesn't know that it wasn't the driver of LP16DK who input the
VRM, however, unless it had recorded LP16DK as entering the site
and not leaving before the user entered this VRM then the
system's ONLY option was to abort.
OP, stick with evidence and logical deductions pl.
#Post#: 28798--------------------------------------------------
Re: Parking Eye Chase Farm Hospital
DIR By: Vike
Date: July 6, 2024, 5:28 am
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Why can I no longer modify one of my posts to redact personal
details, please.
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