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#Post#: 25311--------------------------------------------------
Parking Eye Chase Farm Hospital
DIR By: Vike
Date: June 8, 2024, 12:25 pm
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You guys are going to think that I'm going out of my way to get
PCNs just so I can appeal them: This is the 2nd PE charge that I
have received as the registered keeper of this vehicle in the
last month!
This time the driver entered the car park at Chase Park Hospital
in Enfield and left an hour and fifty minutes later on 31st May
24.
Today I received a Parking charge from PE presumably for non
payment. On checking the driver's phone we can see that there
are two payments to Royal Free Radio(?) both for £2.15, one for
29th May and one for 31st May, therefore payment was made for
both parking sessions. We also have a printed receipt for
payment on 29th May but not for 31st May. The driver states that
the payment machine was not able to print receipts on 31st May
and did not want to take time inputting an email address for a
receipt so having confirmed that payment on the phone had been
authorised believed that that was sufficient as proof of
payment. The only thing to note is that although proof of
payment is available on the device, there is no proof of which
VRN this payment refers to.
I'm here again to seek advice as I am definitely going to appeal
this as I refuse to pay PE on top of what has already been paid.
Is this simply a case of appealing to PE and expecting this
charge to be cancelled once proof of payment is submitted or
will they dispute the fact that we have no proof of the VRN and
saying that the wrong vehicle may have been paid for. What proof
can we get now that parking has already been paid, no receipts
could be printed, and no email receipt requested.
Do I need to upload the PCN as usual or is this more
straightforward?
Thank you guys for any advice. I promise I'm not deliberately
collecting PCNs!
#Post#: 25312--------------------------------------------------
Re: Parking Eye Chase Farm Hospital
DIR By: DWMB2
Date: June 8, 2024, 12:32 pm
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Parking Charges are like London buses ;)
Yes, show us the documents. A copy of the receipt you mention
might be useful too.
Before we get on to appeals, speak to the PALS department at the
hospital, assuming someone involved was there to use/visit the
hospital.
#Post#: 25317--------------------------------------------------
Re: Parking Eye Chase Farm Hospital
DIR By: Vike
Date: June 8, 2024, 1:25 pm
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Thanks [member=103]DWMB2[/member]
I'll upload as soon as I can and I'll contact PALS on Monday.
#Post#: 27935--------------------------------------------------
Re: Parking Eye Chase Farm Hospital
DIR By: Vike
Date: June 29, 2024, 11:58 am
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Update. We did find a receipt for the payment which was uploaded
to Parking Eye. I have just checked their website fully
expecting the PCN to be cancelled to be cancelled. Instead I
find a rejection of the appeal with a POPLA code.
As I have never been able to attach any PDFs to this site I'm
copying and pasting the contents instead:
20 June 2024
Reference: Parking Charge Notice - POPLA Ref:
Dear Sir / Madam,
Thank you for your appeal in relation to the Parking Charge
incurred on 31 May 2024 at 10:42, at
Chase Farm Hospital, Enfield - Patient & Visitor 2 car park.
We have reviewed the details outlined in your appeal and can see
that a payment to park was made on
the date of the event. Unfortunately, the tariff purchased was
insufficient and did not cover the
entire duration of the stay. The terms and conditions and
tariffs are outlined on the signage which
are on display throughout the car park.
We are writing to advise you that your recent appeal has been
unsuccessful and that you have now
reached the end of our internal appeals procedure.
If you wish to have your case independently assessed, please be
advised, there is an independent
appeals service (POPLA) which is available to motorists who have
had an appeal rejected by a
British Parking Association Approved Operator. Contact
information and further information can be
found enclosed. See also www.popla.co.uk
By law we are also required to inform you that Ombudsman
Services (www.ombudsman- services.org/)
provides an alternative dispute resolution service that would be
competent to deal with your
appeal. However, we have not chosen to participate in their
alternative dispute resolution service.
As such should you wish to appeal then you must do so to POPLA,
as explained above.
Please note, if the Parking Charge was issued in
Scotland/Northern Ireland, only the driver can
appeal to POPLA (Parking on Private Land Appeals).
As a gesture of goodwill, we have extended the discount period
for a further 14 days from the date
of this correspondence. If you appeal to POPLA, you will not be
able to pay the discounted amount
in settlement of the Parking Charge, and the full value of the
charge will be outstanding. In
addition, if your appeal to POPLA is unsuccessful, you will no
longer be able to pay the discounted
amount and the full value of the charge will be due.
A payment can be made by telephoning 0330 555 4444, by
visiting
www.parkingeye.co.uk/payments or alternatively by posting a
cheque/postal order to Parkingeye Ltd,
PO Box 117, Blyth, NE24 9EJ. Please ensure you write your
reference number on the reverse of any
cheque/postal order so the payment can be allocated.
If you have received this correspondence via email, please allow
24 hours for our systems to
reflect the discounted value before making a payment via our
automated payment line or website.
Parkingeye Ltd, PO Box 117, Blyth, NE24 9EJ
Yours faithfully, Parkingeye Team
How can they possibly turn down the appeal since the driver paid
what was asked for on the screen by contactless card.
PS today I rechecked the payment receipt and only just noticed
that one of the digits for the VRN is missing.
Again though, with these payment machines you type in the VRN
then select it when it comes up and confirm that that is your
Registration Number.
PE clearly didn't notice that the receipt VRN printout did not
match the reg number on the PCN just as the driver did not not.
but again, the driver can only pay what is displayed on the
screen.
I am now going to ask PALS at the hospital to intervene as they
told me that I should wait to see if the appeal was rejected
then call them back.
In your experience, how can they reject the appeal while
admitting in the letter that the charge was paid according to
what was requested?
Do I really need to go to POLA to cancel this?
Thanks again for your help and please can you look into why my
images from Imagur cannot be displayed here.
#Post#: 27942--------------------------------------------------
Re: Parking Eye Chase Farm Hospital
DIR By: Vike
Date: June 29, 2024, 1:51 pm
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Let's try this for the pdfs:
HTML http://www.skphotography.co.uk/HD/Pepipoo/ParkingEyeChaseFarmPCNRedacted.pdf
HTML http://www.skphotography.co.uk/HD/Pepipoo/Receipt_ChaseFarm.pdf
#Post#: 27955--------------------------------------------------
Re: Parking Eye Chase Farm Hospital
DIR By: b789
Date: June 29, 2024, 6:24 pm
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Without expecting us to download the PDFs, you could simply
convert them into jpg images and then host them on imgur.com,
preferably following the instructions in the HELP thread and
embedding them in the thread rather than forcing us to open the
images on imgur.com
#Post#: 28081--------------------------------------------------
Re: Parking Eye Chase Farm Hospital
DIR By: Vike
Date: June 30, 2024, 4:38 pm
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Thanks b789, but every time I try to embed the jpgs from imagur
they never seem to show here. In fact the ones from my other
thread one of the moderators had to sort it.
Let me try again and see what's going on.
#Post#: 28082--------------------------------------------------
Re: Parking Eye Chase Farm Hospital
DIR By: DWMB2
Date: June 30, 2024, 4:40 pm
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If you're struggling PM me with a link to the Imgur pages and
I'll stick the BBcodes on here for you.
#Post#: 28094--------------------------------------------------
Re: Parking Eye Chase Farm Hospital
DIR By: Vike
Date: June 30, 2024, 5:25 pm
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Thank you
[img]
HTML https://imgur.com/a/FjbZQ9J[/img]
[img]
HTML https://imgur.com/a/LuUXWgQ[/img]
I've pmd you.
#Post#: 28119--------------------------------------------------
Re: Parking Eye Chase Farm Hospital
DIR By: DWMB2
Date: July 1, 2024, 3:31 am
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I'm waiting for Vike to redact some personal info on the
notices, then I'll add them to the thread.
This problem looks to have been created by driver error, after
they entered the wrong VRM when seeking to pay - how does
payment work at this car park?
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