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#Post#: 21703--------------------------------------------------
Re: Total Parking Solutions PCN - B&Q Warrington Hertz Van
Hire
DIR By: garym
Date: May 6, 2024, 12:51 pm
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Above is correct, the whole car park is for B&Q including the
section with the Hertz vans.
When I called Hertz, they didn't really answer any of my
questions (do you have an agreement with TPS, how do you deal
with vans being left in the car park for an extended time) -
they said to speak to TPS who said to appeal with as much
information as possible.
Which leads me to my original question, should I just show the
van booking and appeal based on swapping a car for the van
(although being careful not to state who was the driver)?
Max stay time is 3 hours - no option or facility to pay for the
extended period.
#Post#: 21704--------------------------------------------------
Re: Total Parking Solutions PCN - B&Q Warrington Hertz Van
Hire
DIR By: garym
Date: May 6, 2024, 1:02 pm
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--- Quote from: H C Andersen link ---
>
> GSV suggests that there are two distinct parts of the car
park. Could it be that one side is for B&Q and the other for
Hertz?
>
--- End Quote ---
As mentioned, there is a smaller car park prior to the initial
sign for B&Q which is for Burger King - this might be the 2nd
part GSV suggests (there is a turn off before the main B&Q car
park)
#Post#: 21728--------------------------------------------------
Re: Total Parking Solutions PCN - B&Q Warrington Hertz Van
Hire
DIR By: H C Andersen
Date: May 7, 2024, 3:21 am
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When I called Hertz,
You need to conduct matters in writing.
Put the issues to Hertz head office including:
You hired a van for **** hours/days from their branch in ****;
You parked adjacent to their offices in a car park which also
serves B&Q and ** and in which *** Hertz vehicles were similarly
parked;
When you returned their vehicle you parked this in the same car
park, completed their paperwork and left in your car;
*** days later you received a parking charge notice from TPS
alleging that you breached the parking conditions in the car
park and requiring payment of ***.
The breach was that you parked your personal vehicle in excess
of the maximum period allowed of 3 hours.
You raised the issue with staff at the on-site office who were
unable to resolve the clear conflict between ***'s claim upon a
bona fide Hertz customer and Hertz's business which rents
vehicles for periods of up to ** weeks. The only bright side in
this issue is that you are glad that you did not hire a vehicle
for an extended period because apparently TPS's charge of £100
applies per day.
You have 'appealed' to TPS stating that you were a customer of
Hertz and had their implied permission to park you car. You have
provided proof to this effect. You hope that this is the end of
the matter with TPS, but in any event you feel compelled to
write to Hertz.
There is no warning given by Hertz either during the booking or
collection process that customers' own vehicles may only be left
on site for a maximum of 3 hours. You do not know whether this
is an oversight or the company are intentionally disguising this
limiting condition which, if known to customers at the booking
stage, would fundamentally undermine Hertz's operations at the
site. But whatever the reason, you would hope that in their
response Hertz would confirm that they have reviewed booking and
parking arrangements for this site and made the necessary
changes to ensure that, in as much as they apply, customers are
fully aware of any restrictions and action which they should
take should they be served with a parking charge notice in
error.
Just some thoughts.
#Post#: 21942--------------------------------------------------
Re: Total Parking Solutions PCN - B&Q Warrington Hertz Van
Hire
DIR By: garym
Date: May 9, 2024, 8:09 am
---------------------------------------------------------
I've appealed and contacted Hertz customer support - thanks for
the info/advice and will update when I hear anything.
#Post#: 21944--------------------------------------------------
Re: Total Parking Solutions PCN - B&Q Warrington Hertz Van
Hire
DIR By: b789
Date: May 9, 2024, 8:16 am
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Can you show us the exact wording of your appeal please.
#Post#: 24812--------------------------------------------------
Re: Total Parking Solutions PCN - B&Q Warrington Hertz Van
Hire
DIR By: garym
Date: June 3, 2024, 9:56 am
---------------------------------------------------------
Sorry, I don't have the exact wording - it was a web form to
complete and I forgot to scrape it.
I got an email Friday stating that TPS, as a gesture of
goodwill, have dropped the charge and nothing further is
required from my part.
The jist of the appeal was:
I have received a PCN as the registered keeper of the vehicle
which has been reported by yourselves as overstaying the
permitted parking period on <dates/times>.
During this period, I had rented a van from Hertz 24/7 (invoice
attached) which corresponds to the aforementioned times/date. I
have since contacted Hertz regarding this issue and awaiting
their reponse, however given that the Hertz vehicles will not
incur charges for overstaying the permitted period, I was under
the impression that this would be extended to their customers.
Please advise on next course of action etc. etc.
Thanks for those who replied to assist on this - I won't use
that car park again (will choose Ikea next time!!).
#Post#: 24813--------------------------------------------------
Re: Total Parking Solutions PCN - B&Q Warrington Hertz Van
Hire
DIR By: b789
Date: June 3, 2024, 10:05 am
---------------------------------------------------------
--- Quote from: garym link ---
>
>
> I got an email Friday stating that TPS, as a gesture of
goodwill, have dropped the charge and nothing further is
required from my part.
>
> The jist of the appeal was:
>
> I have received a PCN as the registered keeper of the vehicle
which has been reported by yourselves as overstaying the
permitted parking period on <dates/times>.
>
> During this period, I had rented a van from Hertz 24/7
(invoice attached) which corresponds to the aforementioned
times/date. I have since contacted Hertz regarding this issue
and awaiting their reponse, however given that the Hertz
vehicles will not incur charges for overstaying the permitted
period, I was under the impression that this would be extended
to their customers.
>
--- End Quote ---
Luckily for you, they cancelled the PCN. Had it not been so,
your appeal would have made you liable as the driver. It is a
classic example of how not to inadvertently give away the
drivers identity when appealing as the keeper. A lesson learnt
for the future.
#Post#: 24820--------------------------------------------------
Re: Total Parking Solutions PCN - B&Q Warrington Hertz Van
Hire
DIR By: garym
Date: June 3, 2024, 11:18 am
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The above doesn't state I was driving the car, nor the van -
just that I was the keeper of the car (which they know) and that
I hired a van from the invoice. I didn't state that I drove the
car nor the van - I might not have gone to the car park at all
and hired it for someone else.
#Post#: 24821--------------------------------------------------
Re: Total Parking Solutions PCN - B&Q Warrington Hertz Van
Hire
DIR By: b789
Date: June 3, 2024, 11:25 am
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That's as maybe. However, on the balance of probabilities, which
the judge can use to determine disputed facts, it could have
gone against the defendant had it progressed to court.
I am not accusing you of doing anything wrong. Just that you
have to be very careful how you word appeals if you are
depending on no keeper liability. Next time, you will be aware
of this.
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