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#Post#: 21407--------------------------------------------------
Total Parking Solutions PCN - B&Q Warrington Hertz Van Hire
DIR By: garym
Date: May 3, 2024, 5:14 am
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Hi,
The car registered in my name received a PCN from TPS while
hiring a van from Hertz 24/7 van hire.
I have spoken to Hertz who (were a little useless) said to speak
to the parking fine people - so I called up TPS who said to
appeal with as much information as possible.
I was about to complete the web form and attach the invoice for
the van hire however thought I would ask for any advice on how
to word this before appealing?
Here is the notice
HTML https://imgur.com/a/BEiOUF3
Thanks in advance!
#Post#: 21414--------------------------------------------------
Re: Total Parking Solutions PCN - B&Q Warrington Hertz Van
Hire
DIR By: DWMB2
Date: May 3, 2024, 6:03 am
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Before sending any appeal I think we could do with some further
information. That B&Q is fairly local to me - for the benefit of
others, the Hertz Van Hire is based in the B&Q, hence the
references to B&Q on the PCN.
The allegation is that your car exceeded the maximum allowed
stay in the car park, thus leaving the driver liable to pay a
parking charge. Do the signs* in the car park offer any
exemption from this maximum stay for those who are renting a van
and want to leave their car at the premises whilst they do so?
If the signs do not mention any exemption, did Hertz offer any
such exemption? If so, how was this communicated?
*It would also be useful to see photos of these signs, both
their content and their placement/prominence.
#Post#: 21431--------------------------------------------------
Re: Total Parking Solutions PCN - B&Q Warrington Hertz Van
Hire
DIR By: H C Andersen
Date: May 3, 2024, 8:02 am
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The car registered in my name received a PCN from TPS while
hiring a van from Hertz 24/7 van hire.
Sorry OP, I can't follow this.
Are you saying that the vehicle whose details appear in the PCN
is registered to you? In which case, what have Hertz got to do
with the issue? Or that a vehicle on hire from Hertz is the
subject of the PCN, in which case the PCN isn't addressed to
you, is it?
#Post#: 21433--------------------------------------------------
Re: Total Parking Solutions PCN - B&Q Warrington Hertz Van
Hire
DIR By: garym
Date: May 3, 2024, 8:10 am
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Sorry, I didn't it make this very clear.
Hertz 24/7 offer van hire collection from various car parks -
one of then being B&Q.
I hired a van using their service and following on from this
hire, I received a PCN for the car (not van) registered in my
name which used the car park and allegedly exceeded the maximum
stay time.
Hope that makes more sense.
I will check out the signage and post back.
#Post#: 21434--------------------------------------------------
Re: Total Parking Solutions PCN - B&Q Warrington Hertz Van
Hire
DIR By: d612
Date: May 3, 2024, 8:13 am
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I'm reading it that the OP drove into the parking area and
parked, hired the van and drove out in the van, later that day
they drove back into the parking area with the van, returned it
to the hire company and got back in their car and drove out
again.
So the van is just incidental as to why they were in and parked
up in the parking area.
They then got the ticket for their own car for being parked for
an period in the carpark beyond whatever free time is granted to
parkers.
That's how I see what actually happened anyway - I stand to be
corrected!
#Post#: 21645--------------------------------------------------
Re: Total Parking Solutions PCN - B&Q Warrington Hertz Van
Hire
DIR By: garym
Date: May 5, 2024, 3:59 pm
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Images of signs - 1 on the way in (white) and a notices in the
car park
HTML https://imgur.com/a/q4s2UGn
Also added a map of their location along with the van hire area
in a green box
No exemption for Hertz rentals and the signs state parking for
B&Q customers only
#Post#: 21650--------------------------------------------------
Re: Total Parking Solutions PCN - B&Q Warrington Hertz Van
Hire
DIR By: b789
Date: May 5, 2024, 4:25 pm
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As they are BPA member, you should appeal only as the keeper,
not the driver. There is a technical flaw in the NtK that makes
it non-compliant with PoFA in that it fails to "invite the
keeper" to pay the charge as per 9(2)(e)(i).
Whilst TPS are unlikely to agree, you could try and lead a POPLA
assessor by the nose to this fact. That and the fact that there
are no signs immediately in the are you parked at and all the
other POPLA appeal points used such as landowner authority etc.
How high up the Hertz management food chain did you go with your
request to have them get this cancelled?
#Post#: 21665--------------------------------------------------
Re: Total Parking Solutions PCN - B&Q Warrington Hertz Van
Hire
DIR By: garym
Date: May 6, 2024, 4:47 am
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Thanks for the reply and information
--- Quote from: b789 link ---
>
> How high up the Hertz management food chain did you go with
your request to have them get this cancelled?
>
--- End Quote ---
Not very high and realistically (if Hertz provided a better
service), they would have a process in place for anyone hiring
over a certain time to register a vehicle to avoid any fines. I
assume Hertz don't receive fines for parking their vans for a
substantial amount of time.
I will try again with Hertz and see if I can speak to someone
with higher authority.
#Post#: 21689--------------------------------------------------
Re: Total Parking Solutions PCN - B&Q Warrington Hertz Van
Hire
DIR By: H C Andersen
Date: May 6, 2024, 10:54 am
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Thanks for the info.
So, breaking this down further:
Elapsed time on PCN - 228 minutes
Alleged breach - Vehicle exceeded the maximum stay time.
What does this mean?
What was the 'maximum stay time'?
Was payment required or an option to extend time on site beyond
a free option?
GSV suggests that there are two distinct parts of the car park.
Could it be that one side is for B&Q and the other for Hertz?
Is any part of the area reserved to Hertz customers?
If not, how the hell do Hertz operate? Do they expect hirers to
limit their hire period to the maximum stay time or what?
#Post#: 21700--------------------------------------------------
Re: Total Parking Solutions PCN - B&Q Warrington Hertz Van
Hire
DIR By: DWMB2
Date: May 6, 2024, 12:36 pm
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Not wishing to speak on the OP's behalf, but as I've visited
that B&Q frequently... Unless it's changed recently, aside from
a small section for the adjacent Burger King, it's one large car
park with uniform terms. I've certainly never noticed a section
reserved solely for Hertz. That said, the OP can confirm as I've
not been for a couple of months.
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