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#Post#: 21263--------------------------------------------------
PCN Enfield -Code 73 Parked without payment of parking charge
DIR By: Numberuno
Date: May 1, 2024, 6:06 pm
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Hi,
I received the following PCN from Enfield Council, Code 73
Parked without payment of parking charge.
I hadn't used the carpark I was parking in and had to get to an
appointment nearby, and not a lot of time left to get there.
After parking in the carpark I was trying to figure out how to
pay for the parking. They used the "paybyphone" service. I
downloaded the app but it asked me to register, I thought I
would phone up instead and got asked for a pin or something
along those lines to continue.
I asked another carpark user and they said that they usually pay
by the browser using the guest option. I attempted to do that,
entered my car details and when trying to add my card I received
"connection failed" error message.
I then retried / started trying to register for the app, while
going towards my destintation. When inside the building I
received error messages. I mentioned I was trying to pay for
parking to one of the employees who said there was no signal in
the builing.
I got outside the building around 11:40 and found out I already
had an account with "paybyphone" that I had forgotten about. I
did a password reset, logged in and paid for an hours parking.
When checking how much time I had left I noticed the location
under the timer was wrong, as I took a picture of the location
code and tried to enter when trying on the browser.
I immediately checked my picture and then paid for another
ticket. Upon buying the second ticket for the right location, I
noticed that the last letter of my number plate was incorrect.
I tried to phone them again, but got the pin request again, did
some googling and saw I could cancel by sending FINISH within 5
minutes to a 65565 style number. I did that, my mobile network
said I will be charged for to send the message. Even though I
was going to be leaving I bought another ticket. I had to add
another car to the app as it looks like I entered a wrong letter
on my number plate when I first used it in 2018.
On the way back to the carpark I saw a ticket warden walking
down the street and I explained my mistakes to him and asked if
I could appeal as I tried to pay for parking etc, he said likely
not as it's user error.
My only issue with the tickets is I genuinely was trying to buy
a ticket for my parking. Unfortunately I didn't leave a lot of
time and the technical errors I had didn't help either. Do I
have any hope of appeal? or is it best just to pay within the 14
days.
[attachment deleted by admin]
#Post#: 21266--------------------------------------------------
Re: PCN Enfield -Code 73 Parked without payment of parking
charge
DIR By: fraser.mitchell
Date: May 1, 2024, 6:35 pm
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In the end, did you finally make payment for the right car or
not ?
#Post#: 21338--------------------------------------------------
Re: PCN Enfield -Code 73 Parked without payment of parking
charge
DIR By: Numberuno
Date: May 2, 2024, 12:30 pm
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--- Quote from: Incandescent link ---
>
> In the end, did you finally make payment for the right car or
not ?
>
--- End Quote ---
Yes I did in the end, but it was 12:22 when I paid for the right
location and number plate. The first payment I did to the wrong
location and wrong number plate was at 11:48.
#Post#: 21365--------------------------------------------------
Re: PCN Enfield -Code 73 Parked without payment of parking
charge
DIR By: fraser.mitchell
Date: May 2, 2024, 4:49 pm
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You paid, but the PCN, served before this payment, is for not
paying. Essentially, it is about the time taken to pay, and time
has always been allowed for buying parking either at a machine,
or PbP.
If it were me, I's submit an informal challenge stating that you
encountered great difficulty in making payment at the car park,
but were finally able to at <time>. However, in the interim, a
CEO had issued a PCN for non-payment. State that time to make
payment and obtain a parking session has always been allowed or
else nobody could possibly park legally at all. Request that in
view of you finally making payment, albeit with some delay, the
PCN should be cancelled, as the council received payment for the
parking.
#Post#: 21471--------------------------------------------------
Re: PCN Enfield -Code 73 Parked without payment of parking
charge
DIR By: ivanleo
Date: May 3, 2024, 2:55 pm
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Council photos:
HTML https://i.imgur.com/T0UdGhj.jpeg
HTML https://i.imgur.com/l05MLQt.jpeg
HTML https://i.imgur.com/IXGiCle.jpeg
HTML https://i.imgur.com/dyvmSKK.jpeg
HTML https://i.imgur.com/nFbW1Hn.jpeg
HTML https://i.imgur.com/dysgtEo.jpeg
HTML https://i.imgur.com/q0uJ3pd.jpeg
[member=1639]Numberuno[/member] can you get us some screenshots
of the various phone calls and text messages you've described?
In the meantime I've requested the parking places order.
#Post#: 22012--------------------------------------------------
Re: PCN Enfield -Code 73 Parked without payment of parking
charge
DIR By: Numberuno
Date: May 10, 2024, 2:07 am
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--- Quote from: cp8759 link ---
>
> Council photos:
>
> [member=1639]Numberuno[/member] can you get us some
screenshots of the various phone calls and text messages you've
described?
>
> In the meantime I've requested the parking places order.
>
--- End Quote ---
Hi, I've been busy this week and this has slipped my mind. I
think I have until today to pay or appeal online. I'll upload a
couple of screen shots from my phone. I would assume I have
until about 5pm?
#Post#: 22015--------------------------------------------------
Re: PCN Enfield -Code 73 Parked without payment of parking
charge
DIR By: Numberuno
Date: May 10, 2024, 2:21 am
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Hi please find some screenshots attached. I just removed a
couple of images as I realised they showed personal information
in the background. One of the images was an Error message I
received when trying to sign up, which said error, account with
the phone number already exists taken @ 11:44.
[attachment deleted by admin]
#Post#: 22016--------------------------------------------------
Re: PCN Enfield -Code 73 Parked without payment of parking
charge
DIR By: Numberuno
Date: May 10, 2024, 2:27 am
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Call log to them
[attachment deleted by admin]
#Post#: 25096--------------------------------------------------
Re: PCN Enfield -Code 73 Parked without payment of parking
charge
DIR By: ivanleo
Date: June 6, 2024, 7:14 am
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[member=1639]Numberuno[/member] well I've now got hold of:
The Enfield (Off-Street Parking Places) (No.1) Order 2015
HTML https://drive.google.com/file/d/1dawT6pZKXJE-Q03o8pFhx7cu5e3_JYRE/view
The Enfield (Off-Street Parking Places) (Amendment No. 1) Order
2016
HTML https://drive.google.com/file/d/1I76YbJH2YJCSRDgiHLe58rdl0uJ0xEAy/view
Notice of variation 2018
HTML https://drive.google.com/file/d/15H1OGBrCsIgFsTn0nd_EnxdJ1MGDUKyV/view
Notice of variation 2022
HTML https://drive.google.com/file/d/15OEvqRyh6FjpuQwB19nN3RUGwUgBQYXg/view
Notice of variation 2023
HTML https://drive.google.com/file/d/1c6FF7q6ERLConC1WifwxF7FIhxy2a4P4/view
Notice of variation 2024
HTML https://drive.google.com/file/d/1FIDCem2cgWbPTeqmOETLNO2zRtYOqdCn/view
Unfortunately as you paid the PCN you've now lost the right to
appeal, which is very unfortunate but it is what it is. If you'd
made a representation the discount period would have been
extended, so to an extent you've thrown your money away for
nothing.
At least you know for next time.
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