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#Post#: 19422--------------------------------------------------
Dartford tunnel charge
DIR By: thomas57028
Date: April 10, 2024, 2:37 am
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So I crossed the dartford tunnel twice on Sunday the 7th April,
I used to have an Autopay account which now mysteriously doesn’t
exist? So I’ve tried to log into my account on the 7th and 8th
with no luck, so I sent them an email (see attached) and also
ended up getting my mum to add me to her autopay on the 9th as I
was unable to then create an account as their system doesn’t
send me a confirmation text or other people…
I phoned up their support number this morning (10th) and tried
to sort this payment issue out and they said I will receive two
fines (I believe £70 each) and there is nothing I can do about
it.
Please give me some advice on what to do
Thanks
Tom
[attachment deleted by admin]
#Post#: 19431--------------------------------------------------
Re: Dartford tunnel charge
DIR By: fraser.mitchell
Date: April 10, 2024, 4:52 am
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Not much we can do until you receive the PCNs, but may I ask why
you just didn't go into their payment pages and just pay for the
car crossings ?
When was the Autopay account last used ? Reason to ask is that
they had a change of management, (I think it was 2022 or 2023),
and also systems and there was considerable chaos at the time.
#Post#: 19439--------------------------------------------------
Re: Dartford tunnel charge
DIR By: thomas57028
Date: April 10, 2024, 6:42 am
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I wanted to do it through my account as I knew I had an autopsy
set up, and I honestly just didn’t think to do it not logged in
until it was too late… The autopay would’ve been last used in
2022 I think, cannot say for sure but definitely not in a long
while
#Post#: 19444--------------------------------------------------
Re: Dartford tunnel charge
DIR By: fraser.mitchell
Date: April 10, 2024, 7:43 am
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Just to let you know, in case they prove to be obdurate, their
PCNs are unlawful and have been since they came under notice at
a 2018 adjudication at the Traffic Penalty Tribunal, (see file
attached)
At the moment, it might be best to call them again, and tell
them that you last used your Autopay account in 2022, so what
has been changed to make it impossible for you to open your
account.
[attachment deleted by admin]
#Post#: 19448--------------------------------------------------
Re: Dartford tunnel charge
DIR By: thomas57028
Date: April 10, 2024, 8:22 am
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I have just paid £10 onto the car, is it now worth calling them
to get them to drop it?
#Post#: 19453--------------------------------------------------
Re: Dartford tunnel charge
DIR By: fraser.mitchell
Date: April 10, 2024, 12:44 pm
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DART are usually much more reasonable in their dealings with
motorists and unpaid tolls, and with you being an Autopay
account holder, should really go the extra mile, as it's clear
you did not intend to avoid payment. However that was the old
regime and the jury is still out on this new mob.
I would certainly call them again, you might get a result. You
need to make sure they fully understand why you had a problem
paying.
#Post#: 19548--------------------------------------------------
Re: Dartford tunnel charge
DIR By: thomas57028
Date: April 12, 2024, 5:14 am
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I have spoke and they’ve said there is nothing they can do until
I receive the PCN, from there I can call them and question it
and hopefully get it dropped
#Post#: 19609--------------------------------------------------
Re: Dartford tunnel charge
DIR By: BigBazz45
Date: April 12, 2024, 7:15 pm
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The Dartford Crossing switched payment providers towards the end
of July 2023, which required everyone to revalidate their
payment details.
If the OP failed to do that, it would explain why the Autopay
failed.
#Post#: 19612--------------------------------------------------
Re: Dartford tunnel charge
DIR By: fraser.mitchell
Date: April 12, 2024, 7:32 pm
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--- Quote from: BigBazz45 link ---
>
> The Dartford Crossing switched payment providers towards the
end of July 2023, which required everyone to revalidate their
payment details.
>
> If the OP failed to do that, it would explain why the Autopay
failed.
>
--- End Quote ---
Thanks for the info. Do you know how this need to revalidate
their account was conveyed to the users.
#Post#: 19772--------------------------------------------------
Re: Dartford tunnel charge
DIR By: ivanleo
Date: April 16, 2024, 3:31 am
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--- Quote from: Incandescent link ---
>
> Thanks for the info. Do you know how this need to revalidate
their account was conveyed to the users.
>
--- End Quote ---
I got several emails about it and I don't even have an autopay
account, just a pre-pay one.
[member=1482]thomas57028[/member] I suggest you pay for two
crossings now, then write to dart charge (by whatever means,
twitter, email, their website if it has a contact form) asking
them to allocate those payments to those two crossings. They
might not, but later on you'll have proof that you were trying
to pay. I appreciate you made a phone call, but unless you have
a recording phone calls don't count.
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