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#Post#: 16912--------------------------------------------------
Re: Excel Parking PCN
DIR By: b789
Date: March 6, 2024, 8:02 am
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--- Quote from: mkdon link ---
>
> i just spoke to someone from Customer Services as Iceland,
they seemed very sympathetic and agreed the ticket should be
cancelled.
>
--- End Quote ---
You do realise that evidence of a phone call is about as much
use as the paper it isn't written on.
Any promise by anyone at Iceland about getting the PCN cancelled
should be backed up by written evidence. Can you follow top your
phone call with an email to them asking for confirmation of what
they have said?
#Post#: 16920--------------------------------------------------
Re: Excel Parking PCN
DIR By: mkdon
Date: March 6, 2024, 10:05 am
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Yh I got an email too. Iv attached it. Let's see what happens.
[attachment deleted by admin]
#Post#: 17005--------------------------------------------------
Re: Excel Parking PCN
DIR By: mkdon
Date: March 8, 2024, 7:32 am
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Hi guys
Good news. Iceland just emailed to say they have had the PCN
cancelled.
I want to thank each and everyone who helped and advice. Had the
IAS refused my appeal I would have probably have paid to avoid
prospect of courts and fines going up.
Thank once again u guys have saved me £100 plus alot of headache
and stress.
[attachment deleted by admin]
#Post#: 17006--------------------------------------------------
Re: Excel Parking PCN
DIR By: DWMB2
Date: March 8, 2024, 7:33 am
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Thanks for the update and a good result - getting the
retailer/landowner to intervene is nearly always the easiest way
to get these things sorted.
Keep hold of that email just in case Excel don't get the memo.
#Post#: 17008--------------------------------------------------
Re: Excel Parking PCN
DIR By: mkdon
Date: March 8, 2024, 7:49 am
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Cheers
Will do. I emailed them to ask for a written letter and told
them to terminate contract with Excel as they give Iceland bad
publicity. They replied almost instantly with this.
[attachment deleted by admin]
#Post#: 17009--------------------------------------------------
Re: Excel Parking PCN
DIR By: b789
Date: March 8, 2024, 7:52 am
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The email is "written" evidence. You don't need a "letter" also.
#Post#: 17010--------------------------------------------------
Re: Excel Parking PCN
DIR By: mkdon
Date: March 8, 2024, 8:11 am
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--- Quote from: b789 link ---
>
> The email is "written" evidence. You don't need a "letter"
also.
>
--- End Quote ---
i meant as in a headed letter so excel or courts cant come back
to me, or will this email suffice as sufficient proof? apologies
if i sound petty but just want want any nasty surprises.
#Post#: 17012--------------------------------------------------
Re: Excel Parking PCN
DIR By: b789
Date: March 8, 2024, 8:14 am
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The email has embedded headers which can be used to evidence
which domain it was sent from.
#Post#: 17016--------------------------------------------------
Re: Excel Parking PCN
DIR By: slapdash
Date: March 8, 2024, 9:46 am
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As a belt and brace it is perhaps worth checking on the
operators site if it has been cancelled.
It may nit be entirely obvious but going through the motions to
pretend to pay can be one way. With luck you get some sort of
"not found" message.
#Post#: 17024--------------------------------------------------
Re: Excel Parking PCN
DIR By: H C Andersen
Date: March 8, 2024, 12:29 pm
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Just write to Excel..
Dear Sir,
Parking Charge Notice *******
Customer Services at Iceland have just told me that they will be
cancelling the parking charge. I thought I would let you know as
a courtesy. Please see their email which is attached.
YF,
And OP, don't go beyond your brief...IMO you overstepped the
mark demanding that Iceland cancel their contract, this was
unnecessarily confrontational. You're not on a crusade, are you?
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