DIR Return Create A Forum - Home
---------------------------------------------------------
FreeTrafficLegalAdvice
HTML https://ftla.createaforum.com
---------------------------------------------------------
*****************************************************
DIR Return to: Private parking tickets
*****************************************************
#Post#: 129765--------------------------------------------------
Moorside Legal - texting wrong person about debt
DIR By: Bluefin
Date: September 7, 2026, 5:12 am
---------------------------------------------------------
I apologise that all the information I have here is second-hand,
but I'm hoping someone can advise on how to proceed.
We have a relative in her late 80s who has received a number of
aggressive 'pay now' type text messages from Moorside Legal (on
behalf of Trace Debt Recovery, we think). She has rung Moorside,
ascertained that it concerns a debt of £170, and that the name
of the person owing the debt is not her. The Moorside
representative apparently said that they would update the phone
number in the records, but our relative has since had a 'Final
Warning' text message and on trying to talk to Moorside again
this morning they apparently put the phone down on her.
We have no *actual* information about this debt. We have a
reference number, but there has been no communication that we're
aware of that wasn't a phone call or a text (so nothing in
writing). We don't know what the debt is for (although I assume
it's a parking charge based on googling Moorside), if there's a
car registration involved, who they're actually trying to
contact (she said she was told a name, but it didn't mean
anything to her and she can't remember what it was), etc. etc.
My assumption is that Moorside have identified an individual for
the debt, but have somehow found the wrong phone number (or
mistyped it). Our relative is extremely concerned and upset
about it all, worrying that bailiffs are going to turn up at the
door any second. [Personally I'm in two minds about that - I
*assume* that Moorside have a name and address and as there has
been no written correspondence then it's not our relative's and
any proceedings will go to the whatever name/address Moorside
have. But maybe Moorside only have a phone number and as they've
had contact they'll track down a name and address from that?] Or
I could be completely wrong!
It occurs to me that there might be some GDPR accuracy issue
with Moorside contacting an incorrect number now they've been
notified that it's wrong? Is that a possible approach?
It's unfortunate that we live a long way from this relative so
we can't easily visit to have a 'joint' call with Moorside. And
I assume they'd hang up on me (with some justification) if I
tried to call them about it directly. So what do we do? All
advice gratefully received!
#Post#: 129775--------------------------------------------------
Re: Moorside Legal - texting wrong person about debt
DIR By: RichardW
Date: September 7, 2026, 6:33 am
---------------------------------------------------------
They can't turn up if they haven't got a court order. I would
be inclined just to block their number. However, as you point
out they appear to be processing the data illegally, so a
complaint to their Data Protection officer is in order (seems to
be dpo@apn.co.uk)
#Post#: 129809--------------------------------------------------
Re: Moorside Legal - texting wrong person about debt
DIR By: AnyNameWillDo
Date: September 7, 2026, 10:46 am
---------------------------------------------------------
On the question of a DPA complaint, often the person in charge
of data protection doesn't have the knowledge of the DPA that
they should. Be sure to add the comment that if the DPA
complaint is rejected, the person (with your help) is happy to
take up the matter further with the Information Commissioner.
It may come as a surprise but the ICO actually do know about the
DPA and are quite able to give an erring DPA officer a quick
chat to put them right.
*****************************************************
Page 1 of 1