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#Post#: 126636--------------------------------------------------
London TfL Congestion Charge — Charge Certificate received, PCN
never received (mail redirection)
DIR By: abu
Date: August 2, 2026, 7:22 pm
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Hello and thanks for this forum!
I received a Charge Certificate for not paying congestion charge
and not paying the PCN (that I never received).
Contravention: 30/05/2026, 14:31, central London CCZ. PCN issued
05/06/2026 for £180. I never received it. First I knew of the
matter was the Charge Certificate for £270, which arrived
recently.
I am the registered keeper. The DVLA address is correct and
unchanged. I am temporarily living elsewhere and have a Royal
Mail redirection in place from the registered address, which
MIGHT have failed (but don't know) — the Charge Certificate
itself also arrived late.
I accept the contravention on the merits (Saturday, within
weekend charging hours), so I'm not looking to argue that. I
want to get back to the £90 discounted rate.
I was going to challenge on the website by submitting a comment
for not receiving the initial PCN, but thankfully I read the
sticky that says do not write to the council before seeking
advice. so thanks for this!
The Charge Certificate is dated 28/07/2026, so the 14-day window
runs to around 13 August. My plan is to wait for the Order for
Recovery and file a statutory declaration on the ground that I
did not receive the PCN. Questions:
(1) Is that right, and is there anything I should be doing in
the meantime, or do I just sit tight?
(2) should I be chasing TfL for the Order for Recovery date;
(3) any risk in having a redirection rather than a changed DVLA
address?
Charge Certificate image:
HTML https://cdn.imgpile.com/f/F2NlWzk_lg.jpg
apologies, I did redact the the number plate and PCN because
with these anyone could go in and respond to TFL on my behalf or
do something that could damage my case. So I'm just being extra
careful with what personal information I post online.
Many Thanks
#Post#: 126654--------------------------------------------------
Re: London TfL Congestion Charge — Charge Certificate received,
PCN never received (mail redirection)
DIR By: fraser.mitchell
Date: August 3, 2026, 3:59 am
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Just follow the process and submit a Witness Statement when you
get the OfR. After the period for payment of the CC, check with
TEC every 7-10 days on the registration of the PCN. This is
because you have had mail redirection problems. Once you know
the debt is registered, download the WS form from the TEC
website. No need for "Reason", just check the relvant tick-box.
HTML https://www.gov.uk/government/collections/traffic-enforcement-centre-forms
#Post#: 126656--------------------------------------------------
Re: London TfL Congestion Charge — Charge Certificate received,
PCN never received (mail redirection)
DIR By: tincombe
Date: August 3, 2026, 4:07 am
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+1
IMO,
Submitting a SD is the only procedural route open to you.
As regards redirection v change DVLA address, yes of course
there's a risk, your account shows as much. But then again, is
the Royal Mail foolproof anyway? No.
But the IMPORTANT point and one you should action now IMO is to
notify TfL of your new address and instruct them to use this for
all correspondence regarding PCN *** until further notice. TfL
can only go to DVLA once, so changing your DVLA address now has
no effect as regards this PCN.
as an optional addition....
I also suggest you contact the Traffic Enforcement Centre ask
and get confirmed in writing what debt registration fee TfL are
authorised to charge and recover pursuant to a debt being
registered. (I want to know why they're charging £11 as opposed
to £10)
#Post#: 126671--------------------------------------------------
Re: London TfL Congestion Charge — Charge Certificate received,
PCN never received (mail redirection)
DIR By: fraser.mitchell
Date: August 3, 2026, 6:01 am
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I wasn't sure if the OdR submission is a Witness Statement or a
Statutory Declaration for the London CC. It is a WS for outside
London, I think.
#Post#: 126755--------------------------------------------------
Re: London TfL Congestion Charge — Charge Certificate received,
PCN never received (mail redirection)
DIR By: abu
Date: August 3, 2026, 5:22 pm
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thanks both, this is really helpful.
Sorry, might be a dumb question, but the form that I need to
fill and send after I get the OfR is Form PE3 below?
HTML https://cdn.imgpile.com/f/vcfdN8q_lg.png
and I'll only tick the box at the top with nothing in the
reasons field.
#Post#: 126756--------------------------------------------------
Re: London TfL Congestion Charge — Charge Certificate received,
PCN never received (mail redirection)
DIR By: fraser.mitchell
Date: August 3, 2026, 5:30 pm
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Correct, the box for saying, inter alia, that you did not
receive the Penalty Charge Notice. Do please note that the
'Applicant' is Transport for London, not you; you are the
'Respondent'
#Post#: 126758--------------------------------------------------
Re: London TfL Congestion Charge — Charge Certificate received,
PCN never received (mail redirection)
DIR By: abu
Date: August 3, 2026, 6:08 pm
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Got it, thanks again
#Post#: 126763--------------------------------------------------
Re: London TfL Congestion Charge — Charge Certificate received,
PCN never received (mail redirection)
DIR By: tincombe
Date: August 4, 2026, 3:56 am
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Are you going to instruct them to send correspondence to your
new address?
#Post#: 126765--------------------------------------------------
Re: London TfL Congestion Charge — Charge Certificate received,
PCN never received (mail redirection)
DIR By: abu
Date: August 4, 2026, 3:59 am
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I was going to, but now I’m having second thoughts. Because
wouldn’t that be acknowledging some correspondence from them and
might damage my case when I submit the form that says “I didn’t
receive the PCN”?
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