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       #Post#: 126410--------------------------------------------------
       Group Nexus - Overstay - Borehamwood Shopping Park
   DIR By: Artichoke
       Date: July 31, 2026, 11:44 am
       ---------------------------------------------------------
       Hi,
       I would appreciate comments on this. Unfortunately driver
       overstayed the Maximum Stay of 3 hours at this retail park.
       Notice sent to registered keeper.
       Letter and signage photo included below.
       Thanks in advance
  HTML https://ibb.co/xqk7sgXY
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       #Post#: 126414--------------------------------------------------
       Re: Group Nexus - Overstay - Borehamwood Shopping Park
   DIR By: Sander333
       Date: July 31, 2026, 12:31 pm
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       There is no period of parking stipulated time of arrival and
       departure.On first photograph there is a vehicle which is a
       Peugeot which is prominent but the Skoda is barley visible
       behind. The reg plate is blurred but probably can be enhanced.
       Perhaps it would be a better option to contact landowner to try
       and get it cancelled as a customer using facilities.
       #Post#: 126539--------------------------------------------------
       Re: Group Nexus - Overstay - Borehamwood Shopping Park
   DIR By: InterCity125
       Date: August 2, 2026, 1:43 am
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       The NtK is not compliant with POFA schedule 4.
       The creditor is not clearly identified.
       The wording required by 9(2)(e) is not present - no invite to
       the keeper and a misrepresentation of the legislation regarding
       the supply of driver details.
       #Post#: 126794--------------------------------------------------
       Re: Group Nexus - Overstay - Borehamwood Shopping Park
   DIR By: Artichoke
       Date: August 4, 2026, 7:48 am
       ---------------------------------------------------------
       Many thanks.
       Following your comments I have searched the forum and see that
       the notice doesn't comply with Paragraphs 9(2)(e) and 9(2)(h) of
       the Act. Is the following appeal sufficient at this stage, or
       should I be more specific?
       I am the registered keeper of the above vehicle.
       I challenge this Parking Charge Notice.
       The Notice to Keeper does not comply with the mandatory
       requirements of Schedule 4 of the Protection of Freedoms Act
       2012. Accordingly, you cannot transfer liability for the parking
       charge from the unknown driver to the registered keeper.
       I am under no obligation to identify the driver and decline to
       do so.
       Therefore, please cancel this Parking Charge.
       #Post#: 126797--------------------------------------------------
       Re: Group Nexus - Overstay - Borehamwood Shopping Park
   DIR By: jfollows
       Date: August 4, 2026, 8:04 am
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       I don't think you need to be more specific because they will
       reject your appeal regardless of what you say - you need to keep
       the specifics for the defence to the county court claim which
       may well follow.
       In the meantime an appeal to POPLA would be justified but don't
       worry if it is also rejected.
       It's all a game to them, most people pay up, so if you don't
       eventually they'll give in.
       #Post#: 126798--------------------------------------------------
       Re: Group Nexus - Overstay - Borehamwood Shopping Park
   DIR By: InterCity125
       Date: August 4, 2026, 8:40 am
       ---------------------------------------------------------
       I think this will win at POPLA due to the issue with the
       creditor.
       #Post#: 130626--------------------------------------------------
       Re: Group Nexus - Overstay - Borehamwood Shopping Park
   DIR By: Artichoke
       Date: September 16, 2026, 10:35 am
       ---------------------------------------------------------
       As expected, this appeal has been rejected and a POPLA code
       provided. I would be grateful for thoughts on this draft for
       POPLA appeal:-
       I am the registered keeper's authorised representative. The
       registered keeper has not identified the driver. I have
       authority to conduct this appeal on the keeper's behalf and do
       so on the following grounds.
       Ground 1: The Notice to Keeper does not comply with paragraph
       9(2)(e) of Schedule 4
       The operator relies upon keeper liability under Schedule 4 of
       the Protection of Freedoms Act 2012.
       In particular, paragraph 9(2)(e) requires the Notice to Keeper
       to invite the keeper either to pay the unpaid parking charge or,
       if the keeper was not the driver, to provide the driver's name
       and current address for service.
       The notice instead states:
       "As we do not know the driver's name or current postal address,
       if you were not the driver at the time, you should tell us the
       name and current postal address of the driver and pass this to
       them."
       I put the operator to strict proof that this wording satisfies
       paragraph 9(2)(e) and all other applicable requirements of
       Schedule 4. If it does not, the conditions for keeper liability
       under Schedule 4 have not been met.
       Ground 2: The creditor is not properly identified — paragraph
       9(2)(h)
       Paragraph 9(2)(h) requires the Notice to Keeper to identify the
       creditor and specify how and to whom payment or notification to
       the creditor may be made.
       The notice identifies CP Plus Ltd T/A Group Nexus but also
       refers repeatedly to "our Client's property". The site signage
       states that the car park is "managed and operated on behalf of
       Savills by CP Plus Ltd", indicating an agency relationship.
       I put the operator to proof that the Notice to Keeper properly
       identifies the creditor as required by paragraph 9(2)(h), and
       that the entity identified as creditor was entitled to recover
       the charge on 14 July 2026.
       Ground 3: The contractual basis for the charge has not been
       demonstrated
       The operator's rejection merely asserts that clear signage was
       present.
       I require the operator to provide evidence of the contractual
       signage and terms applicable on 14 July 2026, including the
       entrance signage, the positioning of the signs relied upon, and
       evidence that they were in place in that form on that date.
       I also put the operator to proof that it had authority from the
       landowner or other party with sufficient interest in the land to
       enter into parking contracts, issue charges and pursue them in
       its own name on that date.
       Ground 4: ANPR evidence
       The charge relies upon ANPR evidence.
       I require the operator to demonstrate that the ANPR equipment
       was maintained and that the relevant timestamps were accurate
       and synchronised on 14 July 2026, in accordance with the
       applicable Code of Practice.
       Conclusion
       The driver has not been identified.
       The operator has not demonstrated that its Notice to Keeper
       satisfies the mandatory requirements of Schedule 4, in
       particular paragraphs 9(2)(e) and 9(2)(h).
       I therefore ask POPLA to allow the appeal unless the operator
       can demonstrate that keeper liability has been established and
       that the charge was otherwise properly issued.
       I reserve the right to comment on the operator's evidence pack
       and request the opportunity to do so before determination.
       #Post#: 130627--------------------------------------------------
       Re: Group Nexus - Overstay - Borehamwood Shopping Park
   DIR By: InterCity125
       Date: September 16, 2026, 10:57 am
       ---------------------------------------------------------
       This was a successful appeal point against GroupNexus from
       another case relating to 9(2)(h);
       Paragraph 9(2)(h) requires the Notice to Keeper to identify the
       creditor. That means the legal person said to be entitled to
       recover the parking charge.
       This Notice to Keeper does not clearly identify the creditor. It
       uses GroupNexus branding, refers in the footer to CP Plus
       Limited (company number 02595379) t/a GroupNexus, and elsewhere
       refers to “our Client’s property”. That wording is not clear
       identification of the creditor. It leaves the recipient to infer
       the alleged creditor’s identity rather than stating it
       expressly.
       That defect is particularly serious here because GroupNexus is
       no longer merely a trading name used by CP Plus Limited.
       GroupNexus Limited (company number 15560549) is now itself a
       separate incorporated legal entity. That is the crucial point.
       Historically, an operator might have argued that “GroupNexus”
       was simply branding for CP Plus Limited and nothing more. That
       is no longer safely arguable once GroupNexus Limited exists as a
       distinct company in its own right.
       Accordingly, when this Notice to Keeper uses “GroupNexus”
       branding, refers in the footer to CP Plus Limited (company
       number 02595379) t/a GroupNexus, and also refers to “our
       Client’s property”, the recipient is left uncertain as to which
       legal person is allegedly the creditor. Is it said to be CP Plus
       Limited? Is it said to be GroupNexus Limited (company number
       15560549)? Or is it some unnamed client or principal? The Notice
       does not say.
       That is not a trivial technicality. The whole purpose of
       paragraph 9(2)(h) is to ensure that the recipient knows the
       identity of the creditor. PoFA requires the creditor to be
       identified clearly within the Notice to Keeper itself. It is not
       enough for the recipient to be left to guess from branding,
       trading styles or vague references to a client.
       POPLA is therefore invited to understand the precise implication
       here: once GroupNexus Limited exists as a separate legal entity,
       the old casual use of “GroupNexus” as if it were merely a
       harmless trading label is no longer sufficient for PoFA
       purposes. The Notice must make clear which legal person is the
       creditor. This Notice fails to do so. Paragraph 9(2)(h) has
       therefore not been complied with.
       POPLA decision (Assessor: Paul E Walker. Case: ET6121/001)
       confirmed that the pro forma notice did not meet the
       requirements of POFA - your notice is identical save for the
       parking details.
       I would lead the Assessor by the nose to this case after using
       the above appeal point verbatim.
       #Post#: 130630--------------------------------------------------
       Re: Group Nexus - Overstay - Borehamwood Shopping Park
   DIR By: Artichoke
       Date: September 16, 2026, 11:29 am
       ---------------------------------------------------------
       Great. Thanks.
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