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#Post#: 126289--------------------------------------------------
Parking Eye - Wrong Reg entered in Store
DIR By: 911bill
Date: July 30, 2026, 7:58 am
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Hello All,
Hope you are well!
I have received a PCN from Parking eye for parking within a Lidl
car park and not being a patron of the store. The problem is
that I used a 2nd car and within the store, out of habit, I had
entered the registration of my main car, not sure if this
qualifies as a keying error. I have a receipt for shopping in
the store and I'm sure Parking Eye can look up the registration
I did enter into the screen in store. The invoice has an early
repayment offer of £45 which then goes to £90. The car in the
pictures is mine and entry and exit time are correct. It was a
mistake on my part so I cannot object the PCN but it was a clear
mistake and I had followed the correct process for a genuine
visit.
Is it worth appealing this through the Parking Eye website or
visiting the store?
Many thanks
#Post#: 126290--------------------------------------------------
Re: Parking Eye - Wrong Reg entered in Store
DIR By: jfollows
Date: July 30, 2026, 8:01 am
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Firstly, the store is always the best place to go first.
If no success, appeal to Parking Eye on the basis of a "keying
error". See
HTML https://www.britishparking.co.uk/write/Documents/AOS/Sector%20Code%20Templates/sectorsingleCodeofPracticeVersion1.1130426-2.pdf.<br
/>They should accept £20 to settle.
--- Quote ---
> a) where the driver has paid the tariff but made a major
keying error when registering their vehicle for example, letters
wrong or missing; characters swapped; motorist entered the wrong
car registration (e.g. their previous car or another vehicle
from their household);
--- End Quote ---
#Post#: 127146--------------------------------------------------
Re: Parking Eye - Wrong Reg entered in Store
DIR By: 911bill
Date: August 7, 2026, 7:21 am
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Thank you for this!
So an update....
It seems I received the first PCN late, it's dated 22/07 but I
received it on 30/07 when I made the first post.
On 05/08, I received another, same event, "further to the recent
parking charge notice, this PCN remains outstanding and you have
until 4/08 or the amount due will increase.
It seems that the wrong reg was entered in the store and after
reading the signage, the time limit in the car park is 1 hour
30, the car was in he car park from 15:39 to 17:13 (1hour 34)
I am planning to now go ahead and appeal basing on the keying
error and I have a store receipt.
My draft:
I am appealing Parking Charge Notice XYZ.
I was a genuine customer at Lidl Sutton on 18/07/26 and entered
a vehicle registration into the in-store parking terminal.
Unfortunately, I mistakenly entered XYZ instead of the
registration of the vehicle I was driving, XYZ
The parking conditions were otherwise complied with, and this
was a genuine keying error rather than an attempt to avoid the
parking requirements. I have attached evidence of my
visit/purchase and would ask that the charge be cancelled.
Please also check the terminal records for XYZ REGISTRATION
which should confirm that a registration was entered during my
visit.
If the charge is not cancelled, please apply Annex F.3 of the
Private Parking Sector Single Code of Practice, which identifies
entering the wrong vehicle registration as a major keying error
warranting a reduction of the charge to £20.
Many thanks,
Bill
#Post#: 127151--------------------------------------------------
Re: Parking Eye - Wrong Reg entered in Store
DIR By: jfollows
Date: August 7, 2026, 7:43 am
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Note that 1h34m is within the time limit because there is a 10
minute “grace period” for registered cars. But you should ask
Lidl before you ask Parking Eye.
Also, you didn't receive the PCN "late", at least not for the
purposes of
HTML https://www.legislation.gov.uk/ukpga/2012/9/schedule/4
If dated 22/7 it can be deemed to be delivered 24/7, but its
delivery on 30/7 is still within 14 days of the parking event on
18/7. Parking Eye are otherwise usually compliant with PoFA 2012
to transfer liability from the unknown driver to the registered
keeper.
If you want a second opinion, you can follow the guidance at
HTML https://www.ftla.uk/private-parking-tickets/read-this-first-private-parking-charges-forum-guide/<br
/>and show us the PCN.
Out of interest, what's the difference between a "genuine
customer", a "customer" and a "bogus customer"?
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