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#Post#: 125392--------------------------------------------------
Breakdown Recovery Insurance
DIR By: roythebus
Date: July 22, 2026, 8:06 am
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I've had my car insured with Dynamo Insurance for breakdown,
recovery etc, full EU cover. I had a problem in Belgium last
year which resulted in a claim which was all settled. The policy
expired in late March/early April and I noted that as well as
the annual fee of £100+, they would also take another £15+ a
month, thereby doubling the premium. I expected a slight price
rise but not doubling. The account was set to auto-renew but I
couldn't find out how to cancel the auto-renew. Logging in th
the website was as useful as a chocolate teapot as there's no
phone help at all, just all on-line.
I'd done the usual comparisons online and found that by starting
as a new customer the price quoted would be slightly under the
£100+ without the £15+ a month. So I signed up for that and
tried many times to cancel the auto-renew to no avail. I ended
up cancelling my credit card payment for the auto-renew payment
but that missed a deadline by one day but the cc are trying to
refund my money on that. I got so fed up trying to get through
to a human at this company that I've given up and cancelled all
payments to them and taken my business elsewhere. I'm still owed
a refund from them, can anyone suggest how to proceed? Their AI
cannot understand the complexities of the case as I ended up
having 2 policies with them. Maybe a letter before intent to
issue a county court claim to get my money back.
I've spoken to the recovery breakdown line people and they give
a number for this company but usually say good luck, you'll
never get through to them the phone line goes round in circles.
there did seem to be a bit of human intervention in the email
chain but that has now vanished. It's back to AI.
#Post#: 125403--------------------------------------------------
Re: Breakdown Recovery Insurance
DIR By: stamfordman
Date: July 22, 2026, 10:15 am
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I would cut your losses and use another company.
The firms recommended by Which? are:
Aviva (despite using the RAC)
Axa Assistance
Autonational Rescue
Start Rescue
Your firm isn't listed.
#Post#: 125406--------------------------------------------------
Re: Breakdown Recovery Insurance
DIR By: roythebus
Date: July 22, 2026, 11:07 am
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Thanks, I've already used another provider via my car policy.
But since posting here today I've had 2 emails from dynamo cover
demanding penalty charge and admin fees for cancelling a policy
that they already told me was cancelled 2 months ago.
I hate trying to discuss things with AI, they are not programmed
to discuss things outside certain parameters.
#Post#: 125778--------------------------------------------------
Re: Breakdown Recovery Insurance
DIR By: baroudeur
Date: July 26, 2026, 8:22 am
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Try LV. Only £79 for my car including foreign cover.
Or Boundless if you qualify for their cover.
#Post#: 125783--------------------------------------------------
Re: Breakdown Recovery Insurance
DIR By: 666
Date: July 26, 2026, 8:56 am
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--- Quote from: baroudeur link ---
>
> Try LV. Only £79 for my car including foreign cover.
>
> Or Boundless if you qualify for their cover.
>
--- End Quote ---
The criterion for Boundless membership is "If you currently
work, have previously worked or have retired from the UK public
sector or civil service".
#Post#: 125805--------------------------------------------------
Re: Breakdown Recovery Insurance
DIR By: roythebus
Date: July 26, 2026, 3:23 pm
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Thanks, I managed to get breakdown cover with Allianz with whom
I insure the car. All part of Allianz.
As for the other lot, computer says they will take further
action as it is not programmed to deal with such problems. I've
recently joined a trade union and they provide legal assistance
for such matters. Computer says it will take the money from my
account, I've instructed my card providers not to make any
further payments to Dynamo Cover.
#Post#: 125938--------------------------------------------------
Re: Breakdown Recovery Insurance
DIR By: Fluffykins
Date: July 27, 2026, 3:14 pm
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Might be useful:
HTML https://www.linkedin.com/in/dynamoalexmills?originalSubdomain=uk
Cardiff House, Cardiff Rd, CF63 2AW, Barry, United Kingdom
0330 22 32 89
sales@dynamocover.com
#Post#: 126694--------------------------------------------------
Re: Breakdown Recovery Insurance
DIR By: roythebus
Date: August 3, 2026, 7:49 am
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Thanks, their computer has replied to an earlier email repeating
the same "holding" letter. Grrrr. CEO will be getting a letter.
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