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#Post#: 124896--------------------------------------------------
Re: Russell’s Hall Hospital, Dudley
DIR By: jfollows
Date: July 16, 2026, 5:58 am
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HTML https://www.dgft.nhs.uk/patients-and-visitors/getting-here/russells-hall-hospital/<br
/>says
--- Quote ---
> The parking charges per visit are:
>
> Up to 15 minutes – free
>
> Up to 30 minutes – £3.00
>
> Up to 1 hour – £3.30
>
> Up to 1 hour and 30 minutes – £3.80
>
> Up to 2 hours – £4.30
>
> Up to 3 hours – £4.80
>
> Up to 5 hours – £5.80
>
> Up to 6 hours – £6.30
>
> Up to 24 hours – £7.50
>
> The charges apply to all visitor car parks.
--- End Quote ---
#Post#: 124905--------------------------------------------------
Re: Russell’s Hall Hospital, Dudley
DIR By: DottieRottie
Date: July 16, 2026, 7:23 am
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Unfortunately I didn’t have a copy of the appeal as it was done
online. As it seemed they were saying a a parking fee hadn’t
been paid (and there was no mention of parking in the drop off
zone) I explained about the machine not recognising the
registration number even though it was keyed in correctly (the
driver checked) and it was the second time that week that had
happened albeit with a different machine. I sent them a copy of
the receipt following cash payment of the fee of £3.80 and it
shows the registration number of the vehicle too. I thought that
would be it, simple, as it showed the correct amount had been
paid. The car was parked in the carpark at 1.30pm ( site entered
at 13.26pm) and left at 14.36pm. So even for the 4 minutes not
counted the driver was still well within the time limit for that
fee.
The first mention of the drop off zone is when the email
rejecting the appeal came through. See first post.
I have absolutely no idea why they think the car was in the drop
off zone which is why I feel so very strongly about not paying
their invoice. Were other people caught that day in the same
way? I guess I’ll never know.
The hospital has not been approached and I suspect they will
only refer back to the parking company and will not want to get
involved even though as you say, they are jointly responsible. I
can try to give them a call but I won’t hold my breath.
#Post#: 124906--------------------------------------------------
Re: Russell’s Hall Hospital, Dudley
DIR By: jfollows
Date: July 16, 2026, 7:24 am
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You should at least talk to PALS, if this exists at the
hospital.
#Post#: 124938--------------------------------------------------
Re: Russell’s Hall Hospital, Dudley
DIR By: DottieRottie
Date: July 16, 2026, 1:44 pm
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I spoke to the hospital who just referred me to their third
party parking company - Group Nexus. Pals weren’t answering
their phones so may have to email them. Reading their blurb it
doesn’t appear parking is within their remit.
However, I spoke to the hospital security company to see if they
have cctv on the main entrance. They do, hopefully it will cover
the drop off zone too. I have asked them to either send cctv
images showing I wasn’t there between the times Group Nexus said
I was or an email confirming I wasn’t.
Watch this space!
#Post#: 125081--------------------------------------------------
Re: Russell’s Hall Hospital, Dudley
DIR By: DottieRottie
Date: July 19, 2026, 2:05 am
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Good morning,
Unsurprisingly, no CCTV or email forthcoming from security at
Russell’s Hall Hospital.
So my question is do I stand a good chance of winning an appeal
with POPLA ( it seems from reviews that there are very few
successes), do I suck it up and pay the £40 invoice, extremely
begrudgingly bearing in mind they are getting the money under
false pretences or, let it go to court?
It seems it is their word against mine.
#Post#: 125085--------------------------------------------------
Re: Russell’s Hall Hospital, Dudley
DIR By: InterCity125
Date: July 19, 2026, 3:34 am
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I would not pay this under any circumstance.
Have you tried PALS at the hospital?
#Post#: 125086--------------------------------------------------
Re: Russell’s Hall Hospital, Dudley
DIR By: DottieRottie
Date: July 19, 2026, 4:10 am
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Thank you for replying.
I have emailed PALS but they take 5 working days to respond and
if I’m going to pay £40 ie reduced invoice (goes to £80 if
appeal refused by POPLA) I have to pay it tomorrow at latest. I
really can’t afford to waste money and I feel as if I’m being
forced into paying it as POPLA appeals success rate not good.
If I don’t pay, I’m guessing I wait for response from PALS and
then appeal to POPLA and if still rejected, wait for court
summons? :-\
As there will be no photos/ footage of the car parked in the
drop off zone, how can the car parking company be successful?
Surely they have to prove I was there rather than just
entering/exiting the site?
I really appreciate the help I’ve been given so far.
#Post#: 125087--------------------------------------------------
Re: Russell’s Hall Hospital, Dudley
DIR By: InterCity125
Date: July 19, 2026, 5:02 am
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You really do not need to pay this.
We can help you with POPLA.
Nothing to worry about.
#Post#: 125091--------------------------------------------------
Re: Russell’s Hall Hospital, Dudley
DIR By: DottieRottie
Date: July 19, 2026, 6:28 am
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Thank you. I won’t pay it then.
I will wait to see what PALS say and then I’ll come back to
you. :)
#Post#: 125092--------------------------------------------------
Re: Russell’s Hall Hospital, Dudley
DIR By: tincombe
Date: July 19, 2026, 6:33 am
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'The original letter did not state the vehicle was parked in the
drop off zone
Yes it did:
'Location'
Russells Hall Hospital Drop Off'
Their ONLY evidence as to the location is the photos.
Do these show on the balance of probabilities that you entered
and stopped in the 'Drop-off' zone? If not, then IMO absolutely
carry on.
A POPLA assessor's first consideration is whether a parking
charge is owed, to determine which they need evidence.
Theirs is the photos and copies of the signs at the location and
the Ts and Cs of parking. But the latter aren't the issue.
Substantially, it would appear that the photos do not prove that
you were parked in the Drop-Off zone unless these are from
cameras which cover ONLY the drop off zone and there is no other
exit from that zone.
Circumstantially, you have payment of the correct fee for
parking in the general carpark area. On this point, I refer to
this comment in (what you've posted of) their response:
the drop-off car parking space has a 15-minute time limit, and
payment is not permitted.
Which suggests that payment facilities are not provided.
So, what are they saying....that you drove in, parked for the
stated time, exited the car park to find a payment machine
elsewhere, paid, returned to you car and then left. Or perhaps
exited past the camera, returned on foot to pay then left?
The more you think about it, the more preposterous it sounds!
Anyway, pl post their actual response and confirm the details of
the drop- off point - apologies if this is embedded in other
responses.
I agree with others, carry on. But it's your choice.
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