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#Post#: 122813--------------------------------------------------
Lease companies paying PCN's and charging admin fees
DIR By: Korting
Date: June 24, 2026, 5:30 am
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Let me begin by saying that i'm a local Councillor and I'm
writing this due to some difficulties he is having.
The resident, lets call him Mr R, lives in a street which is
designated a school street.
Because of his job, he is often chopping and changing vehicles.
The Council issued two PCN's to vehicles which were already
registered "due to an administration error". These have now
been refunded but not the administration fee from the lease
company.
In the meantime the council changed the way it handles permits
outsourcing it to Ringgo.
There is another unresolved PCN for a different vehicle which Mr
R tried to register with Ringgo but for some reason Mr R didn't
realise there us now a separate 'activation' stage.
This raises two important questions.
1) The lease company ALWAYS pays the PCN then charges it back
to the customer, however by doing this they take away his right
to challenge any PCN and take it to a tribunal if necessary. Is
this legal? How can Mr R get the company who employs him to
tell the leasing company not to pay PCN's.
2) The Council are refusing to pay the admin fees for the PCN's
incurred as a result of their maladministration. What rights
does Mr R have? Apart from taking the Council to the small
claims court, how can he get his money back?
#Post#: 122834--------------------------------------------------
Re: Lease companies paying PCN's and charging admin fees
DIR By: 666
Date: June 24, 2026, 8:59 am
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The lease company is presumably regulated by the FCA, and if so
your resident should have recourse to the Financial Ombudsman
(after exhausting the company's complaints process).
#Post#: 122871--------------------------------------------------
Re: Lease companies paying PCN's and charging admin fees
DIR By: stamfordman
Date: June 24, 2026, 2:21 pm
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Lease and rental firms vary in their PCN terms. Some are good at
the procedure to hand over the PCN and a few even refund admin
fees if a PCN challenge is successful.
But the arrangement is between the company and hirer - an
authority such as a council has no role in commercial terms
about PCN handling, only in the correct handling of
representations made by the registered keeper.
#Post#: 123246--------------------------------------------------
Re: Lease companies paying PCN's and charging admin fees
DIR By: Hippocrates
Date: June 28, 2026, 5:52 pm
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This is very close to my heart at the moment. Many lessors do
not understand the various legislations and draw up contracts
which, of their very nature, if tested in a court would be found
to be invalid: contra proferentem.
I have a local firm, Kendal Car Hire, who will not and cannot
grasp the bus lane legislation. This should be raised in
Parliament Mr Korting!
I am currently dealing with Havering and Southwark. In Bus Lane
law, we are a hire firm is NOT a ground - but Havering thinks it
is on their website, at least.
The problem is double-confounded when you have a lessor and a
council who are simply ignorant.
Watch this space re the latter council. I am now completely sick
and tired of the misinformation displayed. JR time.
I stand up for the 99% and have grown a beard to resemble
Leonidas of the 300.
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