DIR Return Create A Forum - Home
---------------------------------------------------------
FreeTrafficLegalAdvice
HTML https://ftla.createaforum.com
---------------------------------------------------------
*****************************************************
DIR Return to: Private parking tickets
*****************************************************
#Post#: 122770--------------------------------------------------
I have written confirmation that PCN is cancelled, debt
collector won't accept
DIR By: Lorello
Date: June 23, 2026, 1:14 pm
---------------------------------------------------------
I live in England.
I was browsing a shop while parking at their ECP-managed car
park. I overstayed but the shop said they'd ask ECP to cancel
the fine. Despite being in touch after receiving the fine by
post, and despite them saying they instructed ECP to cancel it,
I got a debt collection letter with instructions to pay
immediately.
So, I sent an email to the shop with the PCN and and reg plate,
asking to resolve. They finally acted and forwarded to the ECP
regional manager who replied to the chain with a simple "I can
confirm this has been cancelled, Max [not the real name]", from
their official email address.
I sent that email chain to the debt collection company and they
said it's not official enough, as it's not quoting the PCN again
(though it's in my original email to the shop), it doesn't have
an ECP logo and the signature is not official (it doesn't say
who they are for example). Is this reasonable?
Any suggestions on what else to do? I don't have access to ECP
quickly as they don't seem to take any phone calls. I have asked
the shop to ask ECP for a more formal cancellation but haven't
heard yet.
In the event that ECP wouldn't provide that more official email,
would a CC judge see the current email as enough proof that the
charge was actually cancelled? Is ECP legally required to issue
a formal cancellation notification to me and to the debt
collector?
#Post#: 122773--------------------------------------------------
Re: I have written confirmation that PCN is cancelled, debt
collector won't accept
DIR By: InterCity125
Date: June 23, 2026, 1:46 pm
---------------------------------------------------------
Ignore the debt collector - they have no legal position in the
matter.
#Post#: 122779--------------------------------------------------
Re: I have written confirmation that PCN is cancelled, debt
collector won't accept
DIR By: DWMB2
Date: June 23, 2026, 2:18 pm
---------------------------------------------------------
I would be sending a formal complaint to ECP in writing, telling
them that their debt collectors are to immediately cease
contacting you and must erase your data.
I'd copy in their data protection officer for good measure.
Include a copy of the email confirming cancellation.
*****************************************************
Page 1 of 1