DIR Return Create A Forum - Home
---------------------------------------------------------
FreeTrafficLegalAdvice
HTML https://ftla.createaforum.com
---------------------------------------------------------
*****************************************************
DIR Return to: Civil penalty charge notices (Councils, TFL and so ...
*****************************************************
#Post#: 122578--------------------------------------------------
3Lj Entering and stopping in a box junction when prohibited
DIR By: mdar50743
Date: June 21, 2026, 3:16 pm
---------------------------------------------------------
Hi everyone,
I'm hoping someone with experience of this type of PCN can offer
some advice.
I've received a PCN for contravention code 3Lj Entering and
stopping in a box junction when prohibited**, at **Box Junction,
Shepherds Bush Road adjacent to 210.
HTML https://ibb.co/XfGk65FX
I've never received a box junction PCN before, so I'm a bit
confused about the circumstances. As I remember the incident,
the traffic was moving and I was moving with it the whole time.
I don't recall being stationary for any significant period, so
I'm struggling to understand whether even stopping for a second
or two would be enough for the council to issue a PCN.
The other complication is that the vehicle was a rental car.
Under the rental company's terms and conditions, they have
already paid the PCN and charged it back to me, which means I
don't appear to have any formal way accessing the video evidence
through the normal process.
Does anyone have experience with this specific box junction
location or this type of contravention? Also, is there any way
for me to view the CCTV footage after the rental company has
already paid the PCN? If anyone knows of a link or process that
might allow me to check the video evidence, I'd be very
grateful.
Thanks in advance for any help or advice.
#Post#: 122589--------------------------------------------------
Re: 3Lj Entering and stopping in a box junction when
prohibited
DIR By: fraser.mitchell
Date: June 21, 2026, 6:47 pm
---------------------------------------------------------
Sorry to give bad news, but the hire company has paid the PCN,
and will now off-charge that to you with a "service charge" as
well so they make a bit of extra profit.
Under the legislation, the vehicle owner has full and legal
responsibility for PCNs, not the driver. So be careful who you
hire a car from in future.
#Post#: 122598--------------------------------------------------
Re: 3Lj Entering and stopping in a box junction when
prohibited
DIR By: mdar50743
Date: June 22, 2026, 3:32 am
---------------------------------------------------------
Thank you for your reply and totally agree with the comment.
It's just been very hard renting a pco car with flexibility.
The reply I received when I got this PCN was:
Dear xxxx,
Following your reservation, we have been contacted by the local
authority regarding a fine that was picked up during your
rental.
Please find the relevant fine attached.
One of the conditions of rental is that if Hertz TNC is required
to pay and/or process road tolls, fines, charges, or associated
costs, we will charge you with the amount we are required to pay
plus an administration charge for doing so. By accepting our
terms and conditions have given us permission to deduct and such
charges from your supplied method of payment.
Additional charges that you will be responsible for,
d. If we are required to process any accident claims, road
fines, parking fines or any other fines relating to the time the
vehicle was in your possession or left parked after your rental,
prior to the vehicle being rented out again, you will be charged
an administration charge for dealing with it. You will also be
responsible for paying any fines.
e. By agreeing to these terms and conditions, you authorise us
to deduct all charges from your credit or Visa debit card."
Please find attached copy of the fine, if payment is successful
then you will see the invoice marked as paid, if not then
payment needs to be made. Please contact us to make payment.
If you do not agree to this fine, please reply to this email
FinesTNC@hertz.com and we will be happy to assist or advise on
next steps. Please DO NOT go via the chat app to discuss this
fine as its a separate team dealing with the traffic
violations.
Yours sincerely,
Hertz TNC Member Care Centre
--------------------------------------------------------------------------------
I did reply and said:
Dear Hertz Team,
Thank you for your email.
I would like to inform you that I am currently challenging the
Penalty Charge Notice (PCN) with the issuing authority. Once I
have received the outcome of the appeal and, if successful,
confirmation that the PCN has been overturned, I will provide
you with the relevant documentation and update you accordingly.
In the meantime, I would appreciate it if you could note that
the PCN is under formal appeal.
Thank you for your understanding. I will be in touch as soon as
I receive the appeal decision.
Kind regards,
xxx xxxx
#Post#: 122607--------------------------------------------------
Re: 3Lj Entering and stopping in a box junction when
prohibited
DIR By: fraser.mitchell
Date: June 22, 2026, 5:03 am
---------------------------------------------------------
Unfortunately, as I said, you have no legal role in the
enforcement process because you are not the owner. Unlike some
hire companies, Hertz do not submit reps that they are a hire
company. Other firms do, because it is a statutory ground for
cancellation of a PCN, following which the council can serve a
new PCN on the hirer.
#Post#: 122675--------------------------------------------------
Re: 3Lj Entering and stopping in a box junction when
prohibited
DIR By: mdar50743
Date: June 22, 2026, 2:19 pm
---------------------------------------------------------
Thank you for your reply. I just don't understand why they
haven't transferred the liability to the driver. I have had
fines before and they had given me the opportunity to appeal and
refund me the fine minus the admin fee.
I am planning to send this to Hertz:
Dear Customer Relations Team,
I am writing to make a formal complaint regarding the Penalty
Charge Notice issued by the London Borough of Hammersmith &
Fulham in relation to my recent vehicle rental.
I understand and accept that, under the terms of the rental
agreement, I am responsible for any valid traffic penalties
incurred during my rental period. However, I am concerned by the
manner in which this PCN was handled.
The PCN was issued to Hertz as the registered keeper of the
vehicle. As I understand it, hire companies have the option of
making representations to the issuing authority that the vehicle
was on hire at the relevant time and providing the required hire
documentation. This would allow liability to be transferred to
the hirer, who would then have the opportunity to review the
evidence and, where appropriate, exercise their statutory right
to challenge the PCN.
Instead, Hertz chose to pay the PCN directly and subsequently
recharge me. As a result, I was denied any opportunity to review
the CCTV evidence, assess whether the alleged contravention had
occurred, or exercise any appeal rights that would otherwise
have been available had liability been transferred to me.
While I appreciate that Hertz may rely on its terms and
conditions to recover the cost of penalties, I believe it is
unfair that a decision was made to settle the matter without
first giving me the opportunity to respond to the allegation or
challenge the PCN through the normal statutory process.
I would therefore be grateful if Hertz could:
1.
2.
correspondence exchanged with the council regarding this PCN.
3.
alternatively provide a goodwill gesture in recognition of the
fact that I was deprived of any opportunity to contest the
allegation.
I look forward to receiving your response and a full explanation
of Hertz's handling of this matter.
Yours faithfully,
XXx xxxx
*****************************************************
Page 1 of 1