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#Post#: 121159--------------------------------------------------
Park and control charge notice - keying error
DIR By: Ratus Ratus
Date: June 8, 2026, 11:15 am
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The driver parked in a carpark controlled by Park&Control Ltd
and paid the fee, but mistakenly made a keying error for one
letter of the registration number- is this sufficient to appeal
the notice and have it cancelled. The date of parking was 14th
May & the notice dated 19th may but only received today 8th
June, the letter says we only have 21 days from the 19th to
lodge an appeal ( yet the website says 28 days?) so need to do
so tonight.... i was going to lodge the appeal stating
" I am appealing this Parking Charge Notice as the registered
keeper of the vehicle. The driver paid the correct tariff for
the full duration of the stay, but inadvertently entered one
incorrect letter into the machine. Under the sector's joint Code
of Practice regarding Minor Keying Errors (which covers entering
one digit incorrectly), private operators are required to cancel
the notice at the first stage of appeal when proof of purchase
is provided. I have attached the proof of payment showing a
valid session that matches the driver's arrival and departure
times, and request that this PCN be cancelled immediately."
Will that suffice?[img]
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Also i have been told they had 14 days to send the notice but it
arrived today - is that also grounds to appeal?
#Post#: 121165--------------------------------------------------
Re: Park and control charge notice - keying error
DIR By: Ratus Ratus
Date: June 8, 2026, 11:33 am
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HTML https://ibb.co/VWMw7LW5
HTML https://ibb.co/WWnKNCxt
Nowhere does this mention the protection of freedoms act - so
are they unable to apply the charge ?
#Post#: 121180--------------------------------------------------
Re: Park and control charge notice - keying error
DIR By: jfollows
Date: June 8, 2026, 12:33 pm
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There is no requirement to state the words “Protection of
Freedom Act 2012” or similar.
The notice only has to comply with its requirements, for example
--- Quote ---
> 9(1)A notice which is to be relied on as a notice to keeper
for the purposes of paragraph 6(1)(b) is given in accordance
with this paragraph if the following requirements are met.
>
> (2)The notice must—
>
> (a)specify the vehicle, the relevant land on which it was
parked and the period of parking to which the notice relates;
>
> (b)inform the keeper that the driver is required to pay
parking charges in respect of the specified period of parking
and that the parking charges have not been paid in full;
>
> (c)describe the parking charges due from the driver as at the
end of that period, the circumstances in which the requirement
to pay them arose (including the means by which the requirement
was brought to the attention of drivers) and the other facts
that made them payable;
>
> (d)specify the total amount of those parking charges that are
unpaid, as at a time which is—
>
> (i)specified in the notice; and
>
> (ii)no later than the end of the day before the day on which
the notice is either sent by post or, as the case may be, handed
to or left at a current address for service for the keeper (see
sub-paragraph (4));
>
> (e)state that the creditor does not know both the name of the
driver and a current address for service for the driver and
invite the keeper—
>
> (i)to pay the unpaid parking charges; or
>
> (ii)if the keeper was not the driver of the vehicle, to notify
the creditor of the name of the driver and a current address for
service for the driver and to pass the notice on to the driver;
>
> (f)warn the keeper that if, after the period of 28 days
beginning with the day after that on which the notice is given—
>
> (i)the amount of the unpaid parking charges specified under
paragraph (d) has not been paid in full, and
>
> (ii)the creditor does not know both the name of the driver and
a current address for service for the driver,
>
> the creditor will (if all the applicable conditions under this
Schedule are met) have the right to recover from the keeper so
much of that amount as remains unpaid;
> (g)inform the keeper of any discount offered for prompt
payment and the arrangements for the resolution of disputes or
complaints that are available;
>
> (h)identify the creditor and specify how and to whom payment
or notification to the creditor may be made;
>
> (i)specify the date on which the notice is sent (where it is
sent by post) or given (in any other case).
>
> (3)The notice must relate only to a single period of parking
specified under sub-paragraph (2)(a) (but this does not prevent
the giving of separate notices which each specify different
parts of a single period of parking).
>
> (4)The notice must be given by—
>
> (a)handing it to the keeper, or leaving it at a current
address for service for the keeper, within the relevant period;
or
>
> (b)sending it by post to a current address for service for the
keeper so that it is delivered to that address within the
relevant period.
>
> (5)The relevant period for the purposes of sub-paragraph (4)
is the period of 14 days beginning with the day after that on
which the specified period of parking ended.
>
> (6)A notice sent by post is to be presumed, unless the
contrary is proved, to have been delivered (and so “given” for
the purposes of sub-paragraph (4)) on the second working day
after the day on which it is posted; and for this purpose
“working day” means any day other than a Saturday, Sunday or a
public holiday in England and Wales.
>
> (7)When the notice is given it must be accompanied by any
evidence prescribed under paragraph 10.
>
> (8)In sub-paragraph (2)(g) the reference to arrangements for
the resolution of disputes or complaints includes—
>
> (a)any procedures offered by the creditor for dealing
informally with representations by the keeper about the notice
or any matter contained in it; and
>
> (b)any arrangements under which disputes or complaints
(however described) may be referred by the keeper to independent
adjudication or arbitration.
>
>
--- End Quote ---
If it doesn’t comply, then the liability can not be transferred
from the unknown driver to the registered keeper. Without this,
they can still pursue the driver for six years under contract
law, but of course only if they know the identify of the driver.
They will also state that they’re not liable for the delays of
the postal system, and their notice was posted in time using a
presumption of delivery two working days after the issue date.
#Post#: 121188--------------------------------------------------
Re: Park and control charge notice - keying error
DIR By: ixxy
Date: June 8, 2026, 12:55 pm
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There appear to be a number of car parks on Gander Lane,
assuming its Gander Lane Tewksbury and not another Gander Lane.
That would be one avenue of defence, the PCN does not clearly
identify the relevant land.
That said a minor keying error like that 'should' see it
cancelled or at the very least dicounted to £20.
#Post#: 121189--------------------------------------------------
Re: Park and control charge notice - keying error
DIR By: Sander333
Date: June 8, 2026, 12:57 pm
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One would have thought this would fall under minor keying error.
Appeal to the parking operator in the first instance. Appeal as
the Registered Keeper. Section 6.3 annexe F.
#Post#: 121193--------------------------------------------------
Re: Park and control charge notice - keying error
DIR By: Ratus Ratus
Date: June 8, 2026, 1:08 pm
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Many thanks - appeal submitted by the keeper, grounds of minor
keying error and the land not clearly identified.
if they come back saying its reduced to £20 - is the keeper
obliged to pay or can the keeper continue the appeal?
A google seach shows at least 2 locations in the UK of Gander
Lane, so the land really is not identified correctly!
#Post#: 121198--------------------------------------------------
Re: Park and control charge notice - keying error
DIR By: jfollows
Date: June 8, 2026, 1:31 pm
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If they come back offering £20 to settle, it’s up to you whether
or not you pay. No obligation. But by doing so you will prevent
debt collectors’ letters (harmless) and county court claims
(less so). You may feel that £20 is worth paying to avoid this,
or you may prefer to pay nothing and let them do their worst.
#Post#: 121199--------------------------------------------------
Re: Park and control charge notice - keying error
DIR By: Ratus Ratus
Date: June 8, 2026, 1:41 pm
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Thanks - the keeper is very stubborn so would probably decline
to give them the skin of a cold rice pudding - would they have
any clear claim against the keeper via the county court route
though?
#Post#: 121200--------------------------------------------------
Re: Park and control charge notice - keying error
DIR By: jfollows
Date: June 8, 2026, 1:45 pm
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Yes.
The driver entered into a contract by reading signs and by
parking, and the contract states what the driver agrees to by
not complying with the terms of the contract.
The Protections of Freedom Act 2012 can be used to transfer the
liability from the unknown driver to the registered keeper.
Don’t cut off your nose to spite your face.
But I can’t advise you on what’s right for you.
#Post#: 121202--------------------------------------------------
Re: Park and control charge notice - keying error
DIR By: Ratus Ratus
Date: June 8, 2026, 1:57 pm
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OK, thanks. The keeper still feels the location is not clearly
defined, but as you say for £20 is it worth the potential for
on-going hassle
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