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#Post#: 120926--------------------------------------------------
UKPC PCN – Not parked correctly within the markings – Bridge
Retail Park,Torquay
DIR By: radeon
Date: June 6, 2026, 5:22 am
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Hi everyone, I am seeking some advice on a Notice to Keeper I
have received.
The Situation:
On 22/05/2026, the driver parked a vehicle at the Bridge Retail
Park on Hele Road, Torquay (TQ2 7PY). The driver believed they
were parked appropriately and left the vehicle to visit the
retail park.
On 30/05/2026, I received a Notice to Keeper through the post
from UK Parking Control Ltd (UKPC). The alleged breach is that
the vehicle was "Not parked correctly within the markings of the
bay or space". They are demanding a £100 parking charge,
discounted to £60 if paid within 14 days.
I am the Registered Keeper of the vehicle, and I am dealing with
this as the Keeper. I have not yet responded to UKPC or lodged
an appeal.
The Notices:
I have attached images of all pages of the notice received, with
my personal details, PCN reference, and vehicle registration
mark redacted as per the forum rules:
Front of the Notice to Keeper:
HTML https://ibb.co/DD466qmt
Back of the Notice to Keeper:
HTML https://ibb.co/bgLPxyZM
Signage:
I do not currently have close-up photos of the signage at the
car park, but I intend to acquire these as soon as possible and
will host them on an image-sharing site to link here.
Any initial advice on how to structure the appeal to UKPC (and
potentially POPLA) based on this alleged "out of bay" breach
would be greatly appreciated. Thank you in advance for your time
and help!
#Post#: 120938--------------------------------------------------
Re: UKPC PCN – Not parked correctly within the markings – Bridge
Retail Park,Torquay
DIR By: jfollows
Date: June 6, 2026, 7:00 am
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No “period of parking”
HTML https://www.legislation.gov.uk/ukpga/2012/9/schedule/4
--- Quote ---
> 9(1)A notice which is to be relied on as a notice to keeper
for the purposes of paragraph 6(1)(b) is given in accordance
with this paragraph if the following requirements are met.
>
> (2)The notice must—
>
> (a)specify the vehicle, the relevant land on which it was
parked and the period of parking to which the notice relates;
>
> (b)inform the keeper that the driver is required to pay
parking charges in respect of the specified period of parking
and that the parking charges have not been paid in full;
>
> (c)describe the parking charges due from the driver as at the
end of that period, the circumstances in which the requirement
to pay them arose (including the means by which the requirement
was brought to the attention of drivers) and the other facts
that made them payable;
>
> (d)specify the total amount of those parking charges that are
unpaid, as at a time which is—
>
> (i)specified in the notice; and
>
> (ii)no later than the end of the day before the day on which
the notice is either sent by post or, as the case may be, handed
to or left at a current address for service for the keeper (see
sub-paragraph (4));
>
> (e)state that the creditor does not know both the name of the
driver and a current address for service for the driver and
invite the keeper—
>
> (i)to pay the unpaid parking charges; or
>
> (ii)if the keeper was not the driver of the vehicle, to notify
the creditor of the name of the driver and a current address for
service for the driver and to pass the notice on to the driver;
>
> (f)warn the keeper that if, after the period of 28 days
beginning with the day after that on which the notice is given—
>
> (i)the amount of the unpaid parking charges specified under
paragraph (d) has not been paid in full, and
>
> (ii)the creditor does not know both the name of the driver and
a current address for service for the driver,
>
> the creditor will (if all the applicable conditions under this
Schedule are met) have the right to recover from the keeper so
much of that amount as remains unpaid;
> (g)inform the keeper of any discount offered for prompt
payment and the arrangements for the resolution of disputes or
complaints that are available;
>
> (h)identify the creditor and specify how and to whom payment
or notification to the creditor may be made;
>
> (i)specify the date on which the notice is sent (where it is
sent by post) or given (in any other case).
>
> (3)The notice must relate only to a single period of parking
specified under sub-paragraph (2)(a) (but this does not prevent
the giving of separate notices which each specify different
parts of a single period of parking).
>
> (4)The notice must be given by—
>
> (a)handing it to the keeper, or leaving it at a current
address for service for the keeper, within the relevant period;
or
>
> (b)sending it by post to a current address for service for the
keeper so that it is delivered to that address within the
relevant period.
>
> (5)The relevant period for the purposes of sub-paragraph (4)
is the period of 14 days beginning with the day after that on
which the specified period of parking ended.
>
> (6)A notice sent by post is to be presumed, unless the
contrary is proved, to have been delivered (and so “given” for
the purposes of sub-paragraph (4)) on the second working day
after the day on which it is posted; and for this purpose
“working day” means any day other than a Saturday, Sunday or a
public holiday in England and Wales.
>
> (7)When the notice is given it must be accompanied by any
evidence prescribed under paragraph 10.
>
> (8)In sub-paragraph (2)(g) the reference to arrangements for
the resolution of disputes or complaints includes—
>
> (a)any procedures offered by the creditor for dealing
informally with representations by the keeper about the notice
or any matter contained in it; and
>
> (b)any arrangements under which disputes or complaints
(however described) may be referred by the keeper to independent
adjudication or arbitration.
--- End Quote ---
This may not be the only failing to transfer the liability from
the unknown driver to the registered keeper; you seem to be on
top of the requirement not to identify the driver.
#Post#: 120969--------------------------------------------------
Re: UKPC PCN – Not parked correctly within the markings – Bridge
Retail Park,Torquay
DIR By: radeon
Date: June 6, 2026, 5:29 pm
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Legend! Thank you!
#Post#: 120971--------------------------------------------------
Re: UKPC PCN – Not parked correctly within the markings – Bridge
Retail Park,Torquay
DIR By: radeon
Date: June 6, 2026, 5:38 pm
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Can you tell me if this is an appropriate appeal please? Thanks
"Dear UK Parking Control Ltd,
​I am the Registered Keeper of the above vehicle and I am
appealing this parking charge. I decline to identify the driver.
​1. Failure to allow a Consideration Period (BPA Code of
Practice)
The photographic evidence provided on your portal spans a total
time of just 20 seconds, with the first image time-stamped at
14:05:48 and the final image at 14:06:08.
​Under the British Parking Association (BPA) Single Code
of Practice, operators must provide a minimum consideration
period of five minutes to allow drivers sufficient time to
locate the signage, read the terms and conditions, and decide
whether to accept them or leave the site. An observation window
of merely 20 seconds conclusively proves that the driver was not
granted the mandatory five-minute consideration period.
Consequently, no parking contract was ever formed between the
driver and UKPC.
​2. Failure to comply with the Protection of Freedoms Act
(PoFA) 2012
Your Notice to Keeper also fails to comply with the strict
requirements of Schedule 4 of the Protection of Freedoms Act
(PoFA) 2012. Specifically, you have failed to comply with
paragraph 9(2)(a), as the notice does not specify the "period of
parking" to which the notice relates. Providing a single
timestamp of "14:06:14" merely indicates a single moment in
time, which does not constitute a period of parking.
​Because your Notice to Keeper is not fully compliant with
statutory requirements, you cannot lawfully transfer liability
from the unknown driver to me, the Registered Keeper.
​As you have failed to establish keeper liability under
PoFA 2012, and your own evidence proves no contract was formed
with the driver under the BPA Code of Practice, you have no
lawful basis to pursue this charge.
​I require you to cancel this charge immediately. If you
choose to reject this appeal, you must issue a POPLA code so
that this matter can be referred to independent arbitration,
where these errors will mandate cancellation.
​Yours faithfully,
​The Registered Keeper"
#Post#: 123345--------------------------------------------------
Re: UKPC PCN – Not parked correctly within the markings – Bridge
Retail Park,Torquay
DIR By: Ed_rx7
Date: June 30, 2026, 2:43 am
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Looks good. But I’m no expert. Did you send it?
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