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#Post#: 12373--------------------------------------------------
Re: Fined for exceeding time limit, no time limit on sign
DIR By: sherbs
Date: December 13, 2023, 1:41 pm
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hi,
thankyou.
i have just taken a screenshot of the tesco transaction from my
credit card statement. do i just go in and ask for the manager,
and hope they dont ask about where i was? idk what to say. i
dont wanna make it even worse.
if this had happened any other year, id be right, lets go to
court, but i dont think i have the strength or energy with
everything else going on. especially if i get a grumpy judge.
i havent done the popla form yet, as i was waiting for any
advice. i already messed up once by appealing without thinking,
so dont wanna mess up again.
also to add, the sign at the front is rows and rows away from
the disabled area where i parked, so theres no way someone with
mobility issues couldve gone looking for it. also, it was in a
really dodgy location, on a corner, with no pavement, and i had
to walk into traffic and climb into a hedge to get the pic. got
some funny looks clambering in with my walking stick in the
pouring rain lol
thankyou for all your help :)
#Post#: 12377--------------------------------------------------
Re: Fined for exceeding time limit, no time limit on sign
DIR By: slapdash
Date: December 13, 2023, 3:23 pm
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Politely ask for the manager, you need somebody with authority.
Explain as you have here, armed with the picture of the sign you
relied on.
Explain that with your mobility issues you can't go tramping
around, in any event the sign was complete.
Just deflect questioning around location in my view. Everything
takes you linger etc, in any event theres no mention of a limit
etc
Try and get confirm via email or something if they agree.
For info, it's not a fine. It's an invoice for the contract they
alleged you agreed (but that's not really relevant with your
chat with the store. Elsewhere it is).
Your blue badge has no specific meaning on private land, but the
equalities act does. So if time does become mentioned the could
possibly be mentions as to how it's a reasonable adjustment to
allow you more time.
#Post#: 12404--------------------------------------------------
Re: Fined for exceeding time limit, no time limit on sign
DIR By: sherbs
Date: December 14, 2023, 5:12 am
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hi,
thats brilliant, thankyou. i dont think i can get in today,
especially as feeling wiped out from the stress of it, and going
up there twice on rest days. i dont think my brain will do well
with it, maybe after a nap. if not will try tomorrow on the way
to visit dad, or on the way home.
so if the manager agrees to cancel the fine, do they contact
horizon, or do i with my proof? or do they contact head office,
who contact horizon?
thats excellent info about it being an invoice, and the
equalities act. i would never have known.
thankyou so much :)
#Post#: 12406--------------------------------------------------
Re: Fined for exceeding time limit, no time limit on sign
DIR By: DWMB2
Date: December 14, 2023, 5:34 am
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--- Quote ---
> so if the manager agrees to cancel the fine, do they contact
horizon
--- End Quote ---
That is what you want them to do, yes.
Opinions may differ here but personally I'd be reluctant to
bring up the Equality Act. The Equality Act requires businesses
to make 'reasonable adjustments', so that those with protected
characteristics, such as disabled people, are not placed at a
substantial disadvantage compared to those without the protected
characteristic. One of these adjustments, is the provision of
parking spaces for disabled people, which are closer to the
store, and generally wider to allow wheelchair access etc.
Another reasonable adjustment might be allowing a longer parking
time, if disabled people are likely to take significantly longer
to shop in the store. The issue here is that by your own
admission you also went elsewhere (exactly the sort of thing the
max stay time is probably there to prevent) - allowing you extra
time so that you can go and shop elsewhere is unlikely to be
considered a reasonable adjustment. With this in mind, I'd be
reluctant to mention it, stick to the other points.
#Post#: 12411--------------------------------------------------
Re: Fined for exceeding time limit, no time limit on sign
DIR By: sherbs
Date: December 14, 2023, 5:46 am
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--- Quote from: DWMB2 link ---
>
> [quote]so if the manager agrees to cancel the fine, do they
contact horizon
--- End Quote ---
That is what you want them to do, yes...
[/quote]
brilliant, ty.
i understand your points. if i had known i would be that long,
or couldnt leave it there atall, i wouldnt have done it. ppl
leave there cars there all the time, so i honestly thought it
was ok, as i also shopped there.
lesson defo learnt.
#Post#: 12508--------------------------------------------------
Re: Fined for exceeding time limit, no time limit on sign
DIR By: sherbs
Date: December 15, 2023, 12:40 pm
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hello,
ty all for ure your help.
tldr: tesco manager gonna sort it.
i just got back. i went to customer service, explained why i was
there, and asked to see a manager. the guy went they dont help
with parking tickets. i explained i had been told they do, he
again said they dont, i said ok, but id still like to talk to
the manager.
the manager came, i explained everything, he was like, ok give
me all the info, i will get it cancelled. i gave him a photo
copy of the letter they sent me. i started to shown him my
disabled badge, and my credit card statement, but he didnt want
to see em.i asked if he could confirm in writing, and he said he
couldnt,they dont do that, but gave me his name. he said i
wouldnt hear from horizon again, they wouldnt say it had been
cancelled. it would all just dissapear. kinda a mafia boss vibe.
he then said he would take me out to show me the sign by the
entrance that shows the time limit. there was no sign. there
used to be one. so then we walked around the side, so he could
show me the other sign. it wasnt there. there was a sign like i
had taken the photo of, with no limit. then someone else came,
and they found a sign at the end of a row, two rows over from
the disabled row. it had a time limit.
manager said hes totally on my side, as there are no signs by
the store, and he will flag it up. he said the signs had
recently been changed.
a cynical person might say it was done by the parking ppl to
catch more people out. especially as the manager said theyd
started to get lots of people in asking for parking tickets to
be cancelled. especially as its the run up to xmas.
anyway, hopefully this is an end to it.
i really appreciate all your help, youre all truly amazing! tysm
:) :) :)
#Post#: 12524--------------------------------------------------
Re: Fined for exceeding time limit, no time limit on sign
DIR By: slapdash
Date: December 15, 2023, 3:33 pm
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Horizon are not going to waste money writing to you, this is
slightly frustrating of course just in case the message doesn't
get through.
Check in a few days. Normally you would need to enter the
details in either a payments (obviously don't go all the way
through) or a challenge (ditto don't submit).
Keep a screen shot of "not found" if that is the case.
#Post#: 12526--------------------------------------------------
Re: Fined for exceeding time limit, no time limit on sign
DIR By: sparx
Date: December 15, 2023, 4:19 pm
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--- Quote from: sherbs link ---
>
> a cynical person might say it was done by the parking ppl to
catch more people out. especially as the manager said theyd
started to get lots of people in asking for parking tickets to
be cancelled. especially as its the run up to xmas.
>
--- End Quote ---
Or some miffed people with tickets have removed them! (they're
generally metal, right? So I wonder if signs just randomly go
missing when someone wants a bit more scrap).
Good news on Tesco sorting it, if it is nearby, perhaps take
some photographs of the missing signage too, but I expect Tesco
will come through.
#Post#: 12539--------------------------------------------------
Re: Fined for exceeding time limit, no time limit on sign
DIR By: DWMB2
Date: December 16, 2023, 5:01 am
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Sounds like good news, well done for sticking to your guns.
#Post#: 12551--------------------------------------------------
Re: Fined for exceeding time limit, no time limit on sign
DIR By: guest46
Date: December 16, 2023, 10:41 am
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Get the person's name, position etc. Make a simple typed note
with time, date and who said what to whom......and keep it!
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