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       #Post#: 123765--------------------------------------------------
       Re: PCNs recently received from UKPA / HOZAH
   DIR By: littlebee
       Date: July 4, 2026, 4:40 pm
       ---------------------------------------------------------
       Hi all,
       Below is a draft and asking for your help whether this is
       suffcient to sent to the PCN issuer, is there anything to be
       added or removed:
       Dear Sir/Madam,
       I write as the registered keeper of the above vehicle.
       The Parking Charge Notice is disputed in its entirety.
       For the avoidance of doubt, this appeal is submitted solely by
       the registered keeper. No admission is made as to the identity
       of the driver and the registered keeper is under no legal
       obligation to identify the driver. Nothing contained within this
       correspondence should be taken as such an admission.
       The operator bears the burden of proving that a legally
       enforceable parking contract was formed with the driver and that
       all contractual terms were adequately brought to the driver's
       attention.
       The registered keeper disputes that this burden can be
       discharged for the following reasons.
       1. Failure to establish a clear contractual agreement
       The operator alleges that payment was required. However, it must
       demonstrate that the contractual terms relied upon were clearly
       displayed, prominent, unambiguous and capable of being accepted
       before any contract was formed.
       A mere assertion that payment was not made does not establish
       that a legally enforceable contract existed.
       2. Confusing operation of the site
       This location has historically operated differently from the
       system now described by the operator.
       Historically, motorists who were required to pay would
       ordinarily do so before leaving the site, with the exit barrier
       remaining closed until payment had been made or assistance had
       been provided.
       Following the change in parking management, the operation of the
       site appeared materially different. On numerous occasions the
       exit barriers were observed to be permanently open, to lift
       automatically without any apparent payment verification, or to
       be visibly damaged and undergoing repair or maintenance.
       Engineers were frequently observed attending the barrier
       equipment.
       Against that background, the operation of the site became
       inconsistent and capable of causing genuine uncertainty as to
       the parking arrangements in force.
       If the operator contends that the site had changed to a "pay on
       entry" system, it is put to strict proof that this significant
       change was clearly, prominently and unambiguously communicated
       to motorists.
       3. Strict proof of system reliability
       The operator is put to strict proof that:
       the payment terminals were fully operational;
       the ANPR system was functioning correctly;
       the barrier equipment was operating correctly;
       no maintenance, faults or outages affected the site on the dates
       in question;
       all timestamps and payment records are accurate.
       In light of the repeated observations of barrier maintenance and
       inconsistent barrier operation, a generic assertion that no
       payment was recorded is insufficient.
       4. Strict proof of landowner authority
       The operator is put to strict proof that it holds a
       contemporaneous written agreement with the landowner authorising
       it to:
       enter into contracts with motorists;
       issue Parking Charge Notices in its own name; and
       pursue unpaid parking charges through civil proceedings.
       A mere site agreement or witness statement will not be
       sufficient.
       5. Keeper liability
       Should the operator seek to pursue the registered keeper, it is
       put to strict proof that every statutory requirement necessary
       to establish keeper liability has been complied with.
       6. Failure to properly consider representations
       Should this appeal be rejected, the operator is requested to
       address each substantive point raised rather than issuing a
       generic response asserting only that payment was not identified.
       If the operator rejects this appeal, please provide:
       a POPLA verification code;
       copies of all photographs relied upon;
       payment machine audit logs;
       maintenance and fault records relating to the payment and
       barrier systems;
       ANPR audit records;
       copies of the signage relied upon;
       and a copy of the contemporaneous landowner agreement.
       The registered keeper reserves all rights and will rely upon any
       additional legal and evidential grounds in any subsequent appeal
       or proceedings.
       Yours faithfully,
       [Registered Keeper]
       #Post#: 123835--------------------------------------------------
       Re: PCNs recently received from UKPA / HOZAH
   DIR By: littlebee
       Date: July 5, 2026, 2:56 pm
       ---------------------------------------------------------
       Good evening,
       Apologies for bumping this again.
       Really worried about the 4x PCNs and I havent submitted anything
       for these - can anyone pls help ?
       #Post#: 123855--------------------------------------------------
       Re: PCNs recently received from UKPA / HOZAH
   DIR By: RichardW
       Date: July 6, 2026, 1:12 am
       ---------------------------------------------------------
       They are all over a month ago, so you are too late to appeal
       now.  You can either pay, or wait for them to issue a court
       claim and defend it from there - there will be a blizzard of
       debt collector letters before that, and eventually a letter of
       claim.  This should be responded to so come back and post it
       when you receive it.  You have redacted too much of the info on
       the PCNs, but it looks like there are failings on them which
       will prevent transfer of liability to the keeper - but you will
       probably need to go nearly all the way to a hearing to explain
       this.
       #Post#: 123858--------------------------------------------------
       Re: PCNs recently received from UKPA / HOZAH
   DIR By: littlebee
       Date: July 6, 2026, 2:05 am
       ---------------------------------------------------------
       --- Quote from: RichardW link ---
       >
       > They are all over a month ago, so you are too late to appeal
       now.  You can either pay, or wait for them to issue a court
       claim and defend it from there - there will be a blizzard of
       debt collector letters before that, and eventually a letter of
       claim.  This should be responded to so come back and post it
       when you receive it.  You have redacted too much of the info on
       the PCNs, but it looks like there are failings on them which
       will prevent transfer of liability to the keeper - but you will
       probably need to go nearly all the way to a hearing to explain
       this.
       >
       --- End Quote ---
       Hi Richard,
       Thanks for your message.
       Is there no point in send a response to the PCN issuer - and
       would the drafted letter above be suffice ?
       Also, received a debt from bwlegal, I posted this earlier on
       this thread, but have included the details below as well as the
       letter - how best to respond to this ? Any advice would be much
       appreciated.
       Hello,
       Someone called ''bwlegal'' has now issued a recovery letter,
       link included below.
       How best to deal with this and the earlier PCNs issued by UKPA ?
       Any advice would be much appreciated - there are a number of
       PCNs they have issued (listed above) and your help could really
       help me.
       Thank you
  HTML https://drive.google.com/file/d/1-cwh2rdRNSv97tsN2fU94_bh3tdTWvrH/view?usp=sharing
       #Post#: 123859--------------------------------------------------
       Re: PCNs recently received from UKPA / HOZAH
   DIR By: InterCity125
       Date: July 6, 2026, 2:10 am
       ---------------------------------------------------------
       Ignore - it's a begging debt collectors letter.
       #Post#: 123860--------------------------------------------------
       Re: PCNs recently received from UKPA / HOZAH
   DIR By: littlebee
       Date: July 6, 2026, 2:19 am
       ---------------------------------------------------------
       --- Quote from: InterCity125 link ---
       >
       > Ignore - it's a begging debt collectors letter.
       >
       --- End Quote ---
       Hi InterCity125
       Thanks for getting back to me.
       What about the 4x PCN's, is it best to ignore or respond ? There
       is a draft email above ready to be sent, just wanted some
       pointers in case it need any improvements ?
       Thank you
       #Post#: 124221--------------------------------------------------
       Re: PCNs recently received from UKPA / HOZAH
   DIR By: littlebee
       Date: July 9, 2026, 12:44 pm
       ---------------------------------------------------------
       Hi all,
       here are some more pictures inside the carpark - any support to
       respond to the 4 PCN's would be very much appreciated.
       Exiting Car Park
  HTML https://drive.google.com/file/d/1pOT-3cDmorcsZMnHfh6D7K5YmHbVx8l5/view?usp=drive_link
       Some of the signage inside the car park
  HTML https://drive.google.com/file/d/1OfF9jalV08qWFop_uh-qsZSf7iQ78wOw/view?usp=drive_link
       Some of the signage inside the car park (2)
  HTML https://drive.google.com/file/d/1kSWJcpeB_lyGL3PAYTNEOzKKQIU7VuTM/view?usp=drive_link
       Pay Here
  HTML https://drive.google.com/file/d/1iLhnS_zPUj_dZ5swvfzFNg22JKsUYGR4/view?usp=drive_link
       also received a 2nd letter from bwlegal....
  HTML https://drive.google.com/file/d/1Pet8BDD8hefwEYs7tkiayvtYBDuhzUk8/view?usp=drive_link
       #Post#: 124252--------------------------------------------------
       Re: PCNs recently received from UKPA / HOZAH
   DIR By: littlebee
       Date: July 10, 2026, 2:19 am
       ---------------------------------------------------------
       Hello,
       any support with the 4 remaining PCN would be much appreciated.
       #Post#: 124617--------------------------------------------------
       Re: PCNs recently received from UKPA / HOZAH
   DIR By: littlebee
       Date: July 14, 2026, 7:27 am
       ---------------------------------------------------------
       --- Quote from: DWMB2 link ---
       >
       > [quote author=littlebee link=topic=10980.msg123547#msg123547
       date=1782976130]
       > Is there a particular template letter to follow when raising
       to POPLA ? And should a response be sent to the PCN issuer at
       the same time ?
       >
       --- End Quote ---
       If you have a POPLA code, just appeal to them, no need to
       contact the parking company again. I'd do a search on here,
       there should be some previous examples of hirers that have gone
       to POPLA.
       [/quote]
       Hello all,
       Still waiting for a POPLA decision, its moved to stage 2 (with
       the operator). I guess it can take a while before they have
       fully reviewed and come to a decision.
       With regards to the other PCNs, is it best to wait for POPLA to
       make a decision on the 1st one ?
       #Post#: 125001--------------------------------------------------
       Re: PCNs recently received from UKPA / HOZAH
   DIR By: littlebee
       Date: July 17, 2026, 7:00 am
       ---------------------------------------------------------
       hi all
       there was another letter from the ''debt'' agency - they have
       consolidated the ''debt'' and asking for it to be paid.
       do we still ignore or respond ?
       Please do advise...naturally for a worrier like me..Im getting
       really stressed...please do help.
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