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#Post#: 119743--------------------------------------------------
Blackwall/Silvertown Tunnel PCN
DIR By: Velina
Date: May 26, 2026, 6:43 am
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Hi!
I received PCN from TfL Blackwall/Silvertown Tunnel for not
paying tunnel crossing. I have Auto Pay account for about 7
years. Recently I changed my bank card (not bank account), but I
forgot to update it in the TfL account. Still they have my valid
account number and sort code. I'm not able to update the bank
card details because the Auto Pay is closed. I appealed the PCN
uploading some evidences. Today I received letter from them
requesting more evidences and reason why my Auto-pay account
wasn't reactivated on time to avoid penalties. Any advice how I
should reply?
I upload all pictures.
[img]
HTML https://imgpile.com/p/0wXhYd6[/img][img]https://imgpile.com/p/0wXhYd6[/img]
#Post#: 119744--------------------------------------------------
Re: Blackwall/Silvertown Tunnel PCN
DIR By: Velina
Date: May 26, 2026, 6:46 am
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HTML https://imgpile.com/p/0wXhYd6
#Post#: 119745--------------------------------------------------
Re: Blackwall/Silvertown Tunnel PCN
DIR By: stamfordman
Date: May 26, 2026, 7:10 am
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There are two ways of paying Autopay and many such services -
direct debit or debit/credit card.
Both have peril.
Banks can cancel inactive direct debits.
Debit/credit cards always expire and new details must be
updated.
It seems your card expired. If so, all you can do is update it,
tell them and hope they let you off. Given some cards now have
expiries years ahead it's easy to forget - I'd like to see banks
reminding people of expiry dates - in any case did you not get a
new card?
#Post#: 119746--------------------------------------------------
Re: Blackwall/Silvertown Tunnel PCN
DIR By: Velina
Date: May 26, 2026, 7:22 am
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I've got a new card, just forgot to update it in the auto pay
account. When I received the PCN I tried to update it but there
was a message that I can't because the auto pay is closed. Only
thing I was able to do is to add the new card but not to update
the payment method.
#Post#: 119749--------------------------------------------------
Re: Blackwall/Silvertown Tunnel PCN
DIR By: stamfordman
Date: May 26, 2026, 7:33 am
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I think you'll have to set up autopay again from your road
charging account. Hopefully you don't need a new account but I'm
not sure. You may need to delete and add the vehicle again.
#Post#: 119754--------------------------------------------------
Re: Blackwall/Silvertown Tunnel PCN
DIR By: fraser.mitchell
Date: May 26, 2026, 8:23 am
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Anything you submit is going to be based on mitigation, so you
need to submit something non-confrontational and persuasive.
The main point is clearly the fact that you are an Autopay
account holder of some length of time, (7 years), and have never
defaulted in all that time, but you missed updating your account
when your debit/credit card expired. Emphasis that there was no
intention to avoid payment, and ask for the PCN to be cancelled
on a goodwill basis. Also state that you will obviously pay the
unpaid toll when requested.
#Post#: 119758--------------------------------------------------
Re: Blackwall/Silvertown Tunnel PCN
DIR By: Velina
Date: May 26, 2026, 9:04 am
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This is what I wrote in my representation as shown in two of the
pictures. Now they request further evidences and reason why I
haven't paid.
#Post#: 119775--------------------------------------------------
Re: Blackwall/Silvertown Tunnel PCN
DIR By: fraser.mitchell
Date: May 26, 2026, 12:06 pm
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--- Quote from: Velina link ---
>
> This is what I wrote in my representation as shown in two of
the pictures. Now they request further evidences and reason why
I haven't paid.
>
--- End Quote ---
Their reply indicates that they are minded to cancel the PCN,
provided you submit some proof of the account and bank evidence
showing regular payments. However, as is typical for TfL, they
give no indication of what documents you need to submit, so
maybe best to phone them quoting the PCN and their letter.
Others may comment who have given advice on this previously.
#Post#: 120096--------------------------------------------------
Re: Blackwall/Silvertown Tunnel PCN
DIR By: Velina
Date: May 30, 2026, 4:49 am
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That's a good advice to call them and ask what proof they want.
Because the only thing I can assume is to send them on paper
what I've already attached on my appeal.
Thank you for the advice.
#Post#: 120098--------------------------------------------------
Re: Blackwall/Silvertown Tunnel PCN
DIR By: Velina
Date: May 30, 2026, 5:16 am
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Update!
They gave me chance to pay outstanding balance (the one that
I've missed) and to apply for reactivation. I've made the
payment, and I'm thinking to send them screenshots of the
payment (I don't have the receipt) and my transactions history
since I have the account. I was able to download it from my
account. I also reactivate my Auto Pay account and now shows
Active. I think I still have to send them the requested
information. I'm I right?
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