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#Post#: 119040--------------------------------------------------
Evology / ParkingEye - PCN received despite having active
account
DIR By: Karl
Date: May 18, 2026, 6:47 am
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A PCN has been received in the mail by the registered keeper,
despite the driver having an active account with Evology and
having used that same parking area successfully just a few weeks
previously. No payment was taken, and the PCN was sent a couple
of weeks after the parking event, and received one week after
the listed Date Issued.
No other notifications were sent in the app or by email to the
App account holder to inform that payment had failed to be
collected or other such notification/warning/guidance.
I can follow up with relevant documents/images, etc. if needed.
But first, I wanted to ask if it is best to submit an appeal
through ParkingEye first, or just not bother? Given that I think
these are just automatically rejected at this point anyway, and
in submitting the appeal, one has to identify oneself as the
driver...
#Post#: 119042--------------------------------------------------
Re: Evology / ParkingEye - PCN received despite having active
account
DIR By: DWMB2
Date: May 18, 2026, 6:59 am
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You do not have to identify yourself as the driver to appeal.
Please show us the relevant documents.
#Post#: 119045--------------------------------------------------
Re: Evology / ParkingEye - PCN received despite having active
account
DIR By: Karl
Date: May 18, 2026, 7:20 am
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Here is the PCN sent in the post to the Keeper.
HTML https://postimg.cc/NLCWHbCg
I do not have an photo of the carpark signage, but I can get one
tomorrow if needed. The signage encourages the use of the
Evology app.
Editing to add screenshot of a WhatsApp message sent to the
official Evology WhatsApp account on Wednesday last week, 13
May.
HTML https://postimg.cc/LhHpfNtw
Automatic reply at the time:
--- Quote ---
> "Thank you for your message. We will pass this on to our to
our customer service team. Please note you may not receive an
instant response, but we will respond as soon as we can."
--- End Quote ---
No response received 5 days on.
#Post#: 119046--------------------------------------------------
Re: Evology / ParkingEye - PCN received despite having active
account
DIR By: jfollows
Date: May 18, 2026, 7:20 am
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Is
HTML https://www.ftla.uk/private-parking-tickets/advice-on-parkingeye-fines-at-gym/msg116306/#msg116306<br
/>similar?
I don’t know, but if you search the forum for
Evology
there appear to be multiple cases.
#Post#: 119049--------------------------------------------------
Re: Evology / ParkingEye - PCN received despite having active
account
DIR By: Karl
Date: May 18, 2026, 7:33 am
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I did a quick search before posting, and I have just scanned
again. The other Evology cases don't appear to be the same as
mine.
#Post#: 119190--------------------------------------------------
Re: Evology / ParkingEye - PCN received despite having active
account
DIR By: Karl
Date: May 19, 2026, 7:24 am
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Here is the PCN sent in the post to the Keeper.
HTML https://postimg.cc/NLCWHbCg
I do not have an photo of the carpark signage, but I can get one
tomorrow if needed. The signage encourages the use of the
Evology app.
Editing to add screenshot of a WhatsApp message sent to the
official Evology WhatsApp account on Wednesday last week, 13
May.
HTML https://postimg.cc/LhHpfNtw
Automatic reply at the time:
--- Quote ---
> "Thank you for your message. We will pass this on to our to
our customer service team. Please note you may not receive an
instant response, but we will respond as soon as we can."
--- End Quote ---
No response received 5 days on.
#Post#: 119203--------------------------------------------------
Re: Evology / ParkingEye - PCN received despite having active
account
DIR By: Karl
Date: May 19, 2026, 8:17 am
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It will good to know if this one can realistically be avoided?
The last day to pay at the lower fee is the day after tomorrow,
so if the forum thinks I have no hope, then I'd rather pay the
lower fee of course. If you think it's worth holding out,
though, I will do so. That's my intention.
I haven't yet appealed. Should I appeal through ParkingEye
first? I fully expect that to be rejected, but then I can
escalate my appeal to BPA, presumably?
#Post#: 119208--------------------------------------------------
Re: Evology / ParkingEye - PCN received despite having active
account
DIR By: RichardW
Date: May 19, 2026, 8:34 am
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Please post the rear of the PCN.
#Post#: 119219--------------------------------------------------
Re: Evology / ParkingEye - PCN received despite having active
account
DIR By: Karl
Date: May 19, 2026, 9:49 am
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Rear:
HTML https://postimg.cc/N2XhtdSN
It seems that the phrase
"If you appeal to POPLA... the charge value will increase"
should not be allowed as extortive?
#Post#: 119233--------------------------------------------------
Re: Evology / ParkingEye - PCN received despite having active
account
DIR By: ixxy
Date: May 19, 2026, 12:04 pm
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It's standard, the argument is you get a discount for quick
payment, if you dispute the PCN they want the full amount. Does
your Evology account normally get debited when using this car
park? Not all Evology car parks auto debit your account, many
are simply app payment when you use them.
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