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#Post#: 118323--------------------------------------------------
Blackwall Tunnel PCN - TfL login system broken, rejected,
considering tribunal
DIR By: unknown
Date: May 11, 2026, 6:46 am
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Hi all,
After advice on whether to take this to London Tribunals or just
pay.
PCN for failure to pay Road User Charge, Blackwall Tunnel,
05/04/2026. £90 discounted, £180 full.
I have an existing TfL account for the tunnel charging. On the
day I crossed I tried logging in at reg.web.tflcc.co.uk to check
my vehicle was registered properly, whether Autopay was set up,
and whether it was still linked to a previously owned vehicle.
Got "The login attempt has failed. Please try again." Tried
password reset, failed. Created a new account, same error. Tried
again the next day, same. Tried from phone, work laptop, and
iPad, same on all devices. Still can't log in today.
I'm aware you don't need an account to pay, you can pay without
one. But every time I tried to access the payment system, the
site kept looping me back to the login page because my
credentials were stored. The login was broken, and the site
wouldn't let me get past it to reach any payment option. I was
going round in circles.
Submitted a representation explaining all this with a screenshot
of the error. TfL sent a "Request for Further Evidence" asking
why I haven't registered for Autopay. They confirmed they found
my "accounts" (plural). I submitted further evidence explaining
I can't register because I can't log in, and asked them to check
their server logs. Called their helpline as directed, got
bounced between numbers, nobody resolved the login issue.
Got a Notice of Rejection from D. Milton. 3 pages!!! copy-paste
job explaining how Autopay works. Didn't address the login
failure. Didn't confirm whether they checked their logs.
The only evidence I have on my end is screenshots of the login
page returning the same error: "The login attempt has failed.
Please try again."
Ground at tribunal would be "In the circumstances of the case,
no penalty charge is payable." Has anyone seen adjudicators rule
on system-failure cases like this? Worth it or should I just
pay?
#Post#: 118331--------------------------------------------------
Re: Blackwall Tunnel PCN - TfL login system broken, rejected,
considering tribunal
DIR By: fraser.mitchell
Date: May 11, 2026, 8:21 am
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We need to see the documents, (letters, PCN etc).So please read
this and update your thread accordingly:-
HTML https://www.ftla.uk/civil-penalty-charge-notices-(councils-tfl-and-so-on)/read-this-first-before-posting-your-case!-this-section-is-for-council-tfl-dartme/
I think this is the key to a successful appeal at London
Tribunals: -
--- Quote ---
> I'm aware you don't need an account to pay, you can pay
without one. But every time I tried to access the payment
system, the site kept looping me back to the login page because
my credentials were stored. The login was broken, and the site
wouldn't let me get past it to reach any payment option. I was
going round in circles.
>
--- End Quote ---
I suggest you try again, and capture the screen displays for use
in an appeal to London Tribunals. Yes, it is risking the full
£180, but your case looks quite strong from what you have told
us so far.
Is it your vehicle, and do you hold the V5C Registration
Certificate ? Responsibility for PCNs rests with the owner.
#Post#: 118337--------------------------------------------------
Re: Blackwall Tunnel PCN - TfL login system broken, rejected,
considering tribunal
DIR By: unknown
Date: May 11, 2026, 9:51 am
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Thanks for your resposne.
Please see below links to correspondence:
PCN -
HTML https://drive.google.com/file/d/1V1EGoPA65h0yK1jb2tnV90ngAIMkqOTk/view?usp=sharing
Evidence request -
HTML https://drive.google.com/file/d/19KMikKwCvVSLCH0b2nGcvsj-UP1YaJLw/view?usp=sharing
Rejection -
HTML https://drive.google.com/file/d/1zfNLvrpWSRaK8zR0wcF-wFxsbpoIF5P8/view?usp=sharing
ScreenShot -
HTML https://drive.google.com/file/d/17WvDbH3_6CwohvOiZNsCdVk4ljcoOieh/view?usp=sharing
#Post#: 118348--------------------------------------------------
Re: Blackwall Tunnel PCN - TfL login system broken, rejected,
considering tribunal
DIR By: fraser.mitchell
Date: May 11, 2026, 11:34 am
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Here is the screen to use to pay a one-off charge without having
an account. Are you saying this doesn't work if you key in the
vehicle details ?
HTML https://tfl.gov.uk/modes/driving/pay-the-charge-select-vehicle-26283
#Post#: 118379--------------------------------------------------
Re: Blackwall Tunnel PCN - TfL login system broken, rejected,
considering tribunal
DIR By: unknown
Date: May 12, 2026, 3:06 am
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It does work, but it has the Sign In on top first thing. I also
didn't want to pay if it was setup for payment automatically,
but then I couldn't verify anything because I couldn't sign in.
I think I had it setup for a previous vehicle I owned... but
again, I couldn't confirm anything.
#Post#: 118383--------------------------------------------------
Re: Blackwall Tunnel PCN - TfL login system broken, rejected,
considering tribunal
DIR By: fraser.mitchell
Date: May 12, 2026, 4:03 am
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--- Quote from: unknown link ---
>
> It does work, but it has the Sign In on top first thing. I
also didn't want to pay if it was setup for payment
automatically, but then I couldn't verify anything because I
couldn't sign in. I think I had it setup for a previous vehicle
I owned... but again, I couldn't confirm anything.
>
--- End Quote ---
But you don't have to sign in, you can just fill the page in and
pay; at least that is my understanding.
#Post#: 118385--------------------------------------------------
Re: Blackwall Tunnel PCN - TfL login system broken, rejected,
considering tribunal
DIR By: unknown
Date: May 12, 2026, 4:14 am
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You are correct, I can go and pay that route. What I was trying
to say though, I didn't want to go down that route without
checking if automated payment was in place or not.
#Post#: 118386--------------------------------------------------
Re: Blackwall Tunnel PCN - TfL login system broken, rejected,
considering tribunal
DIR By: unknown
Date: May 12, 2026, 4:15 am
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Conscious this would probably be the argument for TfL with the
adjudicator, hence why I'm wondering if I stand a chance and
risk paying £180
#Post#: 118403--------------------------------------------------
Re: Blackwall Tunnel PCN - TfL login system broken, rejected,
considering tribunal
DIR By: fraser.mitchell
Date: May 12, 2026, 6:34 am
---------------------------------------------------------
--- Quote from: unknown link ---
>
> Conscious this would probably be the argument for TfL with the
adjudicator, hence why I'm wondering if I stand a chance and
risk paying £180
>
--- End Quote ---
It's wouldn't be a 'slam-dunk' win for you. As you say, TfL will
say "why didn't you just make a direct payment"
#Post#: 118439--------------------------------------------------
Re: Blackwall Tunnel PCN - TfL login system broken, rejected,
considering tribunal
DIR By: unknown
Date: May 12, 2026, 10:53 am
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Update: I've paid the £90. Couldn't risk it going to £180.
I won't pretend I'm not furious. TfLs own system was broken,
they acknowledged my multiple accounts, they didn't investigate
the login fault I reported, and they still rejected me with a
three-page copy-paste letter about how Autopay works. At no
point did anyone actually try to help me resolve the issue.
The whole tunnel charging scheme is designed to generate revenue
from PCNs rather than make it easy for people to pay. A system
that locks you out of your account and then fines you for not
using that account is not a system built for the motorist.
Honestly, I'd rather have a physical toll gate. At least then
you pay on the spot and you're done. Instead we've got a system
where you have to remember you crossed a tunnel, go home,
navigate a broken website, and hope you don't get stung. The
whole thing is broken by design.
Thanks to [member=12]Incandescent[/member] for the advice. At
least I knew where I stood before making the decision.
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