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       #Post#: 114577--------------------------------------------------
       Moorside Legal Letter Before Claim
   DIR By: nickj32
       Date: March 27, 2026, 5:00 am
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       Hello,
       I've gone through the usual UKPS appeal, IAS appeal, debt
       collection letters (ignored) and now have a Letter before Claim.
       I have taken the advice of [member=26]b789[/member] to a similar
       member and emailed to help@moorsidelegal.co.uk
       Now they seem to not even be acknowledging email as I got an
       immediate autoresponse
       "Thank you for contacting Moorside Legal.
       Please be advised that this mailbox is not monitored. We request
       that you access our online portal at
  HTML https://portal.moorsidelegal.co.uk
       and follow the instructions
       provided to submit your enquiry."
       Do I need to respond to their letter by engaging through their
       portal, or is the email sufficient evidence for later?
       thanks
       Nick
       #Post#: 115894--------------------------------------------------
       Re: Moorside Legal Letter Before Claim
   DIR By: Glitch
       Date: April 14, 2026, 3:54 pm
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       I think it must be my thread (on behalf of a family friend) that
       you looked at.
       
       I was advised not the use the portal and to use email and letter
       only. I'm not sure why but happy to follow the advice.
       I also got the same auto response and I've decided to send the
       advised response by letter (with certificate of posting).
       Seems like Moorside are swamped/incompetent and I'm hoping that
       a substantial challenge to their Letter Before Claim will put us
       in the 'too hard' category.
       #Post#: 115921--------------------------------------------------
       Re: Moorside Legal Letter Before Claim
   DIR By: DWMB2
       Date: April 15, 2026, 2:39 am
       ---------------------------------------------------------
       It would not necessarily be prejudicial to your case to use this
       portal that Moorside insist on.
       Our main issue with it is that they are insisting on its use.
       There is also the risk that using it will require defendants to
       provide to Moorside personal details they have no need for, such
       as your phone number.
       Unless you are missing any relevant documents, there's also not
       much to gain by accessing said portal.
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