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#Post#: 114577--------------------------------------------------
Moorside Legal Letter Before Claim
DIR By: nickj32
Date: March 27, 2026, 5:00 am
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Hello,
I've gone through the usual UKPS appeal, IAS appeal, debt
collection letters (ignored) and now have a Letter before Claim.
I have taken the advice of [member=26]b789[/member] to a similar
member and emailed to help@moorsidelegal.co.uk
Now they seem to not even be acknowledging email as I got an
immediate autoresponse
"Thank you for contacting Moorside Legal.
Please be advised that this mailbox is not monitored. We request
that you access our online portal at
HTML https://portal.moorsidelegal.co.uk
and follow the instructions
provided to submit your enquiry."
Do I need to respond to their letter by engaging through their
portal, or is the email sufficient evidence for later?
thanks
Nick
#Post#: 115894--------------------------------------------------
Re: Moorside Legal Letter Before Claim
DIR By: Glitch
Date: April 14, 2026, 3:54 pm
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I think it must be my thread (on behalf of a family friend) that
you looked at.
I was advised not the use the portal and to use email and letter
only. I'm not sure why but happy to follow the advice.
I also got the same auto response and I've decided to send the
advised response by letter (with certificate of posting).
Seems like Moorside are swamped/incompetent and I'm hoping that
a substantial challenge to their Letter Before Claim will put us
in the 'too hard' category.
#Post#: 115921--------------------------------------------------
Re: Moorside Legal Letter Before Claim
DIR By: DWMB2
Date: April 15, 2026, 2:39 am
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It would not necessarily be prejudicial to your case to use this
portal that Moorside insist on.
Our main issue with it is that they are insisting on its use.
There is also the risk that using it will require defendants to
provide to Moorside personal details they have no need for, such
as your phone number.
Unless you are missing any relevant documents, there's also not
much to gain by accessing said portal.
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