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#Post#: 114095--------------------------------------------------
Total Car Parks - Gorleston - NTK for late return
DIR By: Jimbob1976
Date: March 23, 2026, 8:39 am
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Hi all,
Owner received a NTK from Total Car Parks today for overstaying
in their Gorleston Car Park.
The driver did attempt to make payment for 2 hours via payment
app, they only noticed it wasnt successful a few days later
after not seeing it debitted from their account. No history in
their app account either, a call to the app customer services
also confirmed payment not successful.
Is there anyway the owner is able to challenge this? Attached
paperwork for your information.
Regards
HTML https://ibb.co/LdxP8pLT
HTML https://ibb.co/LdxP8pLT
HTML https://ibb.co/6cmWzhnf
HTML https://ibb.co/6cmWzhnf
#Post#: 114150--------------------------------------------------
Re: Total Car Parks - Gorleston - NTK for late return
DIR By: Jimbob1976
Date: March 23, 2026, 2:49 pm
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Hi all, is anybody able/willing to take a look at this one at
all? Can find out more information if required.
TIA
#Post#: 114181--------------------------------------------------
Re: Total Car Parks - Gorleston - NTK for late return
DIR By: Jimbob1976
Date: March 24, 2026, 4:09 am
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Just bumping this in case anyone may have missed it.
TIA
#Post#: 114234--------------------------------------------------
Re: Total Car Parks - Gorleston - NTK for late return
DIR By: Jimbob1976
Date: March 24, 2026, 10:54 am
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Anyone at all? If someone could help that would be excellent, i
have also just posted on the MSE forum too but you guys have
been great in the past, so thought i would persevere.
Regards
#Post#: 114236--------------------------------------------------
Re: Total Car Parks - Gorleston - NTK for late return
DIR By: DWMB2
Date: March 24, 2026, 11:16 am
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Please be patient. You posted yesterday, and have since bumped
your thread 3 times. If everyone did that, this forum would be
impossible to use.
#Post#: 114237--------------------------------------------------
Re: Total Car Parks - Gorleston - NTK for late return
DIR By: InterCity125
Date: March 24, 2026, 11:20 am
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The NtK does not appear to be PoFA compliant.
#Post#: 114239--------------------------------------------------
Re: Total Car Parks - Gorleston - NTK for late return
DIR By: Jimbob1976
Date: March 24, 2026, 11:30 am
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--- Quote from: DWMB2 link ---
>
> Please be patient. You posted yesterday, and have since bumped
your thread 3 times. If everyone did that, this forum would be
impossible to use.
>
--- End Quote ---
Apologies, i understand you are all volunteers, sorry for the
"chaser", i had just seen other posts posted after mine and
already answered. Excuse my impatience.
#Post#: 114294--------------------------------------------------
Re: Total Car Parks - Gorleston - NTK for late return
DIR By: DWMB2
Date: March 24, 2026, 5:57 pm
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Unusually, they seem to have calculated the PoFA period wrong -
their notice says:
[indent]You are advised that, if after the period of 30 days
beginning with the day after that on which this Parking Charge
Notice to Keeper is given...[/indent]
Paragpragh 9(2)(f) of Schedule 4 the Protection of Freedoms Act
says the notice must:
[indent]warn the keeper that if, after the period of 28 days
beginning with the day after that on which the notice is
given...[/indent].
On that basis, I'd be tempted to appeal as the keeper on the
lines of the below:
[indent]Dear Sirs,
I have received your Parking Charge Notice (Ref: ________) for
vehicle registration mark ____ ___, in which you allege that the
driver has incurred a parking charge. You are unable to hold me
liable as the registered keeper, under Schedule 4 of the
Protection of Freedoms Act 2012 ("The Act"). You have failed to
issue a Notice to Keeper properly compliant with The Act, and it
is now too late for you to do so.
There is no obligation for me to name the driver and I will not
be doing so. I am therefore unable to help you further with this
matter, and look forward to your confirmation that the charge
has been cancelled. If you choose to decline this appeal, you
must issue a POPLA code.
Yours,[/indent]
If appealing online, be careful there are no drop down/tick
boxes that cause you to identify who was driving, and keep a
close eye on your spam folder for their response. If they do not
respond within 28 days, chase them.
#Post#: 114312--------------------------------------------------
Re: Total Car Parks - Gorleston - NTK for late return
DIR By: Jimbob1976
Date: March 25, 2026, 3:23 am
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Thank you. I have done this today, changed the drop down to
keeper rather than driver which was the default.
Will update when they inevitably refuse the first appeal
#Post#: 115514--------------------------------------------------
Re: Total Car Parks - Gorleston - NTK for late return
DIR By: Jimbob1976
Date: April 10, 2026, 7:02 am
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We have had the below from Total, not dismissed the appeal and
havent issued a code to appeal to Poplar either:
Thank you for your appeal.
Please see below response to your appeal:-
The Notice to Keeper letter was issued within the appropriate
time frames required by Schedule 4 of POFA 2012, and contained
the required wording as outlined by Schedule 4 of POFA 2012, to
enable us to pursue you for payment of the unpaid Parking Charge
in the event we are not informed of the name and serviceable
address for the driver within 30 days of the issue date of the
Notice to Keeper letter. If you can provide this information
within the 30-day period we will transfer the liability but if
this is not provided the liability will remain with you.
We have placed the above parking charge on hold until the 18th
of April 2026 (30-day period)
Kind regards
What should be my next move?
Regards
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