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#Post#: 113991--------------------------------------------------
Wise Parking Queen Elizabeth Hospital Woolwich
DIR By: fritz-zx6
Date: March 22, 2026, 5:27 am
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A friend parked at the Queen Elizabeth Hospital in Woolwich
whilst visiting a patient and overstayed by 48 mins. The driver
paid for the 3 hours only, so an overstay of 48 mins. It was
very late on departure (12:08am) and very dark so I'm not sure
the signs were lit.
Can anyone help? Any help would be greatly appreciated by my
friend.
I have read the research on here and sent the initial appeal to
Wise Parking as follows:
The registered keeper is appealing this Parking Charge Notice.
The registered keeper cannot be presumed or inferred to have
been the driver, and the driver will not be identified.
Liability cannot be transferred to the keeper unless the strict
requirements of Schedule 4 of the Protection of Freedoms Act
2012 are fully complied with.
The Notice to Keeper fails to comply with PoFA. It contains
inconsistent timeframes, referring on one page to a 28-day
period beginning with the date after that on which the notice is
given, and on another to 28 days from the issue date. It also
fails to properly invite the keeper to pay the charge as
required.
As such, only the driver can be held liable.
The charge must therefore be cancelled. If you refuse, I request
a POPLA code.
Here is the PCN (2 pages):
HTML https://ibb.co/Y7YKsYHJ
HTML https://ibb.co/s9FWghNM
Thank you!!!
#Post#: 114278--------------------------------------------------
Re: Wise Parking Queen Elizabeth Hospital Woolwich
DIR By: fritz-zx6
Date: March 24, 2026, 3:15 pm
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I have received a swift ‘no’ from Wise Parking. Can anyone
advise on the next steps?:
Wise Parking Ltd is a company registered in England and Wales
(Company no. 13563592)
Wise Parking Ltd
PO Box 7989
DAVENTRY
NN11 1HJ
www.wiseparking.co.uk
PCN PROCESSING | MANAGEMENT | CONSULTANCY | PERMITS | ANPR |
SELF ENFORCEMENT
24/03/2026
Dear Sir/Madam,
Re: Parking Charge Notice Number [REDACTED] (Vehicle:
[REDACTED])
Site: [REDACTED]
Issue date: 11/03/2026
Contravention Date: 10/03/2026
Thank you for your appeal received on 20/03/2026 regarding the
above detailed Parking Charge Notice. We have reviewed the case
and considered the comments that you have made. This appeal has
been considered in conjunction with the evidence gathered by our
Automatic Number Plate Recognition cameras, any payment machines
onsite as well as any payment services being used onsite. Our
records show that the parking charge was correctly issued as
your vehicle was parked in breach of the Terms and Conditions of
Parking.
All signage on site states a valid ticket must be purchased
covering the duration of your stay. We have been able to
allocate a payment made for this vehicle registration, however,
the tariff that was paid did not cover the full duration of the
vehicle’s stay.
As the terms of parking say you should enter your full, correct
vehicle registration number when making payment, we have checked
your registration number against our records. As we know simple
errors can happen we checked for any record matching the
beginning of your registration, the middle, and the end all
separately to see if we can identify a further payment which has
been made which is likely yours to cover the full duration of
the visit. There are none.
If you do not provide the full driver’s details, under PoFA Act
2012, the keeper of the vehicle is liable for the parking charge
if the keeper does not provide the driver details.
All signage on site states a valid ticket must be purchased
covering the duration of your stay. We have been able to
allocate a payment made for this vehicle registration, however,
the tariff that was paid did not cover the full duration of the
vehicle’s stay. You have paid for 2 hours parking tariff but you
were on site for 2 hours and 20 minutes.
We have had multiple payments via Pay By Phone app before,
during and after your time on site therefore there is no fault
with the app as payments were being made and registered
correctly. A grace period of 10 minutes starts from the time
that the person has paid up to to allow them to have reasonable
time to return to their vehicle, the grace period is always at
the end of the parking session. You were 10 minutes over the
grace period allowed, therefore this parking charge has been
issued correctly.
When a person enters the site, we allow a consideration period
for them to read the parking signs and decide whether to accept
the terms and conditions in place and park, in which case they
have accepted the terms and conditions on site and the
consideration period is not applicable, or whether they do not
accept the terms and conditions of the site and leave within the
consideration period and we do not issue a parking charge as the
consideration period is applicable. In your case, the
consideration period is not applicable as you chose to park on
site and accepted the terms and conditions on site.
The signage clearly states: “failure to comply with the terms &
conditions will result in the driver being liable for a parking
charge of: £80”, which you accepted by parking on site.
The definition of parking as per the International Parking
Community guideline called The Single Code Of Practice states:
“As per The Private Parking Single Code Of Practice 2024, if the
driver remains in a restricted/ANPR camera controlled area for
longer than the consideration period of 10 minutes (which we
allow for the driver to enter the car park, read the parking
signs and if the driver does not agree with the terms &
conditions in place and leave the restricted/ANPR camera
controlled area) then the vehicle is considered as parked. A
parking session is from the moment that you enter the car park
to the moment that you leave the car park.”
The ANPR entry camera registers you entering the camera
controlled area, the ANPR exit camera registers you leaving the
car park. The time in-between is your time on site, irrespective
of whether you are parked or not parked, as you have exceeded
the consideration period by remaining in the restricted area.
As we have already stated, there was no fault with the Pay By
Phone app as we have received multiple payments without any
issues before, during and after your time on site. Also if you
experienced difficulties with the app, there are payment
machines on site where payment could have been made, or there is
also an alternative app and a telephone payment number on
payment tariff boards which is available to make payments for
parking tariffs.
One of the terms & conditions detailed clearly on the parking
signage clearly states: “A valid ticket must be purchased
covering the duration of your stay.” This was accepted by you
when you chose to park on site.
We are members of the IPC and abide by their code of conduct. We
are audited regularly and have passed every audit conducted by
an IPC auditor.
With regards to posting and delivery of parking charge notices,
The Private Parking Sector Single Code of Practice states:
“A parking charge notice sent by post is to be presumed, unless
the contrary is proved, to have been delivered on the second
working day after the day on which it was posted. Therefore,
parking operators must retain a record of the date of posting of
a notice.”
We are responsible for the issuing and posting of the parking
charge notice and can provide a copy of the proof of postage
certificate. We are not responsible for delivery delays, which
must be taken up with Royal Mail.
Consequently, after careful consideration your representation
has been declined. It follows therefore that as the Parking
Charge Notice was correctly issued, the discounted amount of
£40.00 remains outstanding. Please now make payment of £40.00.
Once the discounted settlement rate passes it will not be
offered again.
Payments can be made online or by using the automated telephone
line.
If you are unable to pay online or by telephone, you can post
your payment by cheque or postal order made payable to Wise
Parking Ltd. Please ensure you write your Parking Charge Notice
number clearly on the reverse. Please do not send cash through
the post.
You have now reached the end of our internal appeal and have a
number of options:
1.
price of £40.00 by 07/04/2026. After this date, the full charge
will be due at £80.00 and must be paid by 21/04/2026.
2.
within 28 days of this letter. If your appeal is declined, the
Parking Charge will be due at the full amount of £80.00.
Yours sincerely,
The Appeals & Legal Department
Wise Parking Ltd

#Post#: 116534--------------------------------------------------
Re: Wise Parking Queen Elizabeth Hospital Woolwich
DIR By: S23
Date: April 21, 2026, 5:26 am
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Any update since your last post? I'm in a similar position and
would be interested in any further guidance too
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