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#Post#: 113830--------------------------------------------------
Parkingeye - overstaying in car park
DIR By: lateman
Date: March 20, 2026, 8:10 am
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Hi all,
As the registered keeper of a vehicle that overstayed in a Costa
Coffee car park recently, I have been sent a Notice To Keeper
from Parkingeye.
I understand that many of these companies like Parkingeye do not
fully comply with the legislation required to pursue the
registered keeper for payment, but I'm not sure if they have or
not on this occasion.
Can someone have a look at the attached letter from Parkingeye
and advise me on my best course of action please?
Also, in my letter, it can be seen that Parkingeye provided an
image of the vehicle on exit, but the image is so poor, the
registration number of the vehicle cannot be made out (since I
needed to redact the registration number, this can't be seen
from the photo I attached). I don't know of this makes a
difference to my case? The photograph of the vehicle's
registration number on entry is clear.
Any help / advice would be very much appreciated. Please tell
me if I need to provide any more details.
Thank you in advance
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HTML https://postimg.cc/JtjG5JcZ
HTML https://postimg.cc/s15v4S95
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#Post#: 113847--------------------------------------------------
Re: Parkingeye - overstaying in car park
DIR By: Dave65
Date: March 20, 2026, 9:53 am
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Have you tried to go back to Costa and speak to the manager and
ask to cancel as a customer?
Do you have any receipts for a purchase?
#Post#: 113883--------------------------------------------------
Re: Parkingeye - overstaying in car park
DIR By: ixxy
Date: March 20, 2026, 2:55 pm
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--- Quote from: lateman link ---
>
> I understand that many of these companies like Parkingeye do
not fully comply with the legislation required to pursue the
registered keeper for payment, but I'm not sure if they have or
not on this occasion.
>
--- End Quote ---
I wouldn't believe everything you read on the internet. There is
a school of thought that unless the wording on the NTK conforms
to a very specific interpretation of the POFA legislation it
isnt enforceable. If that was enough to make the PCN
unenforceable I can't understand why they don't just change it.
The reality is challenging a PCN on that basis isn't going to
win a first stage appeal and is unlikely to win a second stage
appeal either. It might be arguable in court but we've not seen
a claim based on that defence being rejected by a court.
Next course of action is as per Dave65 advice (and learn to
check signs in car parks). Beyond that you can appeal, it'll
probably get dropped before a court hearing but that's a long
way off.
#Post#: 113889--------------------------------------------------
Re: Parkingeye - overstaying in car park
DIR By: lateman
Date: March 20, 2026, 3:31 pm
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re: dave65's reply
I will be visiting Costa to see if they can do anything, but
judging by some other people's experiences, i doubt they'll be
able to help. But worth a try.. Thank you =)
re ixxy's reply:
My understanding that some of these companies' non-compliance of
the legislation required is accurate.
Indeed, I received a similar NTK from Smart Parking about a year
ago, and a couple of the moderators from this site informed me
of this non-compliance, had a look at my NTK, and it turned out
that they hadn't fully complied, and they helped me write a
letter informing them that they hadn't complied, that I was
under no obligation to identify the driver, that I was not going
to identify the driver, and that they now needed to immediately
confirm that the matter was closed, which they did. And that
was the end of that.
I have looked at the PoFA legislation, and it seems to me that
they have complied with everything needed to pursue me, the
registered keeper, but I'm no expert, so I was hoping that
someone with more expertise / knowledge / experience can have a
look, and advise me if this is the case here or not.
But thank you for your input =)
#Post#: 113903--------------------------------------------------
Re: Parkingeye - overstaying in car park
DIR By: ixxy
Date: March 21, 2026, 2:06 am
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Ok that makes more sense, SMART did previously issue POFA non
compliant PCNs, either by not referencing POFA or by issuing
them too late. Parkingeye PCNs are usually compliant, although
some people have convinced themselves they are not due to a very
narrow interpretation of the POFA wording, they might even be
right, but it's not a helpful defence when better avenues are
available.
#Post#: 113905--------------------------------------------------
Re: Parkingeye - overstaying in car park
DIR By: SolarRichie
Date: March 21, 2026, 2:31 am
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Hello there,
I've just joined this forum, and sorry to do this, I've posted
here not becasue I have something to say about this topic but
because I can see how I could reply to a post, but I cannot see
how to start a new post which is what I would like to do (I have
joined because I would like some advice on 2 penalties I have
been given). So I know I must be being simple but can anyone
help! How do i post my issue on this forum?!!!
Again sorry....
#Post#: 113911--------------------------------------------------
Re: Parkingeye - overstaying in car park
DIR By: paulpaul1308
Date: March 21, 2026, 3:29 am
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Top right plus, new topic
#Post#: 114286--------------------------------------------------
Re: Parkingeye - overstaying in car park
DIR By: lateman
Date: March 24, 2026, 4:41 pm
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hello again i have an update to the situation.
the driver re-visited the Costa shop and obtained a receipt.
also, the driver noted that there are lots of signs all over the
car park of two types, one of which states that the car park is
for Costa customers, only, and is for a maximum stay of 3 hours.
i have attached a photo of one of the signs.
will this have any legal standing in my appeal?
HTML https://postimg.cc/RqfyQnTs
#Post#: 114295--------------------------------------------------
Re: Parkingeye - overstaying in car park
DIR By: DWMB2
Date: March 24, 2026, 6:00 pm
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That would seem to be useful. Some photos of the signage
containing the full terms and conditions would be useful too.
Getting a receipt is one thing, did they ask them to intervene
and get the ticket cancelled?
#Post#: 114342--------------------------------------------------
Re: Parkingeye - overstaying in car park
DIR By: lateman
Date: March 25, 2026, 6:26 am
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I'm not sure if the driver asked Costa to intervene, but i will
be visiting myself later to get more photographs of the whole
car park and i will speak to the staff at the same time
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