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#Post#: 113819--------------------------------------------------
Please Help - Britannia Parking Ignored all my Questions & h
ow to set up a Payment Plan, Now they sent fine to BW Legal
By: spooky Date: March 20, 2026, 6:55 am
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It is going to be hard to keep this brief so I apologise, but I
will keep it as brief as I can.
[hr]
I parked at a Britannia parking car park August 2025, The car
park was busy but we managed to get a space and the machine
would not accept coins and rejected my card twice before it
eventually went through meaning entered at 15:37 got a ticket 10
minutes later 15:47.
Upon leaving we were blocked in, tried to get another ticket but
again the machine did not work, everyone around was paying by
app, but I couldn’t download the app, as soon as we got free we
left at 16:56 (9 minutes over the expiry).
[hr]
Thinking there is a 10 minute grace period either side and due
to the circumstance we would be ok.
But they sent us a fine, so we appealed and asked them to review
the CCTV to prove I attempted to get a ticket and we were
blocked in but they rejected it and said they don’t have CCTV,
so we appealed to popla they also rejected the appeal which I
was surprised at considering we were blocked in and the machine
wasn’t working. But they sent evidence in to show other people
got tickets during the time we were leaving but they were all on
the app.
[hr]
After rejection of appeal, I told them I could not afford to pay
and offered various solutions multiple times. To save them
getting debt collectors I could send them goods to the value of
the fine. I offered them reduced amounts of £30 & £50 which I
thought was fair considering it was 9 minutes over due to being
blocked in and unable to obtain a ticket. They kept ignoring
all of this and did not even acknowledge it with a no this is
not possible or a counter.
[hr]
I offered to pay £5 monthly which they said they offer a payment
plan of £10, I offered £5 again or a discounted settlement from
a pay day loan to bring the situation to an end but they just
said £10 payment plan again, I eventually I asked how to set up
a payment plan they never answered this, in total I asked 3
times and the response I got to one of them is this is the last
time we will offer a payment plan because you have not
responded.
[hr]
I unfortunately did get personal, I was having issues with my
children & marriage , financials, etc and then this parking
charge was becoming the tipping point not just because of the
charge itself but the fact that they never answered any
questions just kept repeating the same things. So in an email I
stated they are pushing me over the edge into depression and
dark thoughts because they are not answering or acknowledging
any questions and asked them the 2nd time how to set up a
payment plan. There response to this was this is the last
opportunity to accept a payment plan.
I asked a 3rd time how to set up a payment plan and they told me
a payment plan would not be offered anymore because I have not
responded an if I don’t pay they will take it further.
[hr]
So you can see how frustrated I am at this point I have opened
up about my mental health I have asked 3 times how to set it up
and the response is we are not offering it because you have not
responded. So I told them I has spoken to a no win no fee
solicitor and they believed I have a good case to sue them for
Negligent Infliction of Emotional Distress and loss of earnings
due to stress. But I do not want to go down this route so I
would like an apology, cancel the parking charge, and make a
donation to the charity MIND.
They responded saying they followed BPA code of practice and
because I haven’t responded they have sent it to BW legal and
its nothing to do with them now.
[hr]
I am panicking now about what I should do are they going to take
me to court? what will the court make me pay if I lose? will I
get a CCJ?
Apologies for the long story, I tried to keep it brief, but I
can go into more detail if needed like actual quotes from
emails.
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