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#Post#: 113696--------------------------------------------------
PCN on a rental vehicle, no way to appeal!
By: Mu231123 Date: March 19, 2026, 5:47 am
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Hey all,
An individual was driving a rental vehicle (Enterprise) and
seems to have received a PCN they shouldn't have.
The individual contacted the land owner (Hotel) of the car park
and has received correspondence by email that the parking charge
has been waived.
However, before that time a PCN was issued by ParkingEye to
Enterprise. Enterprise have then paid for the PCN and asked the
individual to reimburse them.
Now the individual has tried to go through the appeals process
but as it has been formally paid for, ParkingEye is under no
duress to facilitate an appeals process. Using their website
Parking Eye Appeal
HTML https://portal.parkingeye.co.uk/Lookup?returnUrl=%2FCard
is
futile as the reference number has been flagged off of the
system.
Any attempts to email them at:
info@parkingeye.co.uk, enforcement@parkingeye.co.uk
has bounced back.
The simple fact that Enterprise have paid for it, has eliminated
the process by which the individual can appeal to resolve the
issue (and receive a POPLA code). This is incredibly
frustrating.
My question is, is the only remaining course of action to send a
letter in the post?
Has this worked for others?
Will all correspondence from that point on be through post, or
should they contact me using details I have put down?
I'd appreciate any help in this matter.
Thank You!
#Post#: 113698--------------------------------------------------
Re: PCN on a rental vehicle, no way to appeal!
By: jfollows Date: March 19, 2026, 5:59 am
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No, the problem is that Enterprise did not do the correct thing,
you need to take it up with them.
If they chose to pay rather than follow the process, which will
have been stated on the notice, that should be their problem and
they should not pass on the charge.
The correct process would have resulted in the hirer receiving a
Notice to Hirer which could have been appealed.
#Post#: 113701--------------------------------------------------
Re: PCN on a rental vehicle, no way to appeal!
By: Mu231123 Date: March 19, 2026, 6:11 am
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[quote author=jfollows link=topic=10277.msg113698#msg113698
date=1773917999]
No, the problem is that Enterprise did not do the correct thing,
you need to take it up with them.
If they chose to pay rather than follow the process, which will
have been stated on the notice, that should be their problem and
they should not pass on the charge.
The correct process would have resulted in the hirer receiving a
Notice to Hirer which could have been appealed.
[/quote]
So the individual simply has to ask Enterprise to supply a NTH?
I assume that it will still be valid given it would have been 2
weeks and under the 21 day threshold?
I also came across this thread: Enterprise car club, private
parking penalty notice!
HTML https://forums.moneysavingexpert.com/discussion/6631453/enterprise-car-club-private-parking-penalty-notice/p2.
Would you say this is directly applicable to my circumstance?
They didn't seem to have much luck so I'm a little concerned.
#Post#: 113703--------------------------------------------------
Re: PCN on a rental vehicle, no way to appeal!
By: jfollows Date: March 19, 2026, 6:23 am
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No, the NtH comes from the parking company after Enterprise
supplies them with the hirer’s details. Which won’t happen now
that Enterprise paid them.
See
HTML https://www.legislation.gov.uk/ukpga/2012/9/schedule/4<br
/>section 13, Hire Vehicles.
If Enterprise had done its job properly, it would have taken
itself out of the loop.
Presumably their position is that this is a “fine” covered by
the rental agreement. It isn’t. You can choose not to pay them
or take them to court if they won’t refund money already taken,
but it’s a lot of hassle.
#Post#: 113743--------------------------------------------------
Re: PCN on a rental vehicle, no way to appeal!
By: tincombe Date: March 19, 2026, 12:15 pm
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The hirer and Enterprise are bound by the terms of the hire
agreement.
So, what does it say?
#Post#: 113749--------------------------------------------------
Re: PCN on a rental vehicle, no way to appeal!
By: InterCity125 Date: March 19, 2026, 12:35 pm
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TBF, I think that it is more important to examine the original
NtK to see what that specifies.
Normally the NtK gives the lease company specific information
which reflects the requirements of PoFA when the car is a hirer
vehicle.
#Post#: 113750--------------------------------------------------
Re: PCN on a rental vehicle, no way to appeal!
By: Mu231123 Date: March 19, 2026, 12:37 pm
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[quote author=tincombe link=topic=10277.msg113743#msg113743
date=1773940515]
The hirer and Enterprise are bound by the terms of the hire
agreement.
So, what does it say?
[/quote]
The part that seems to be applicable is:
(xv) pay any administrative fines, fees, charges, costs,
penalties, or other fines that are imposed, issued or incurred
in connection with your usage of the Vehicle during the Rental
Period (including usage of the Vehicle by Authorised Drivers or
other third parties you permit to use the Vehicle), such as
fines or fees for illegal parking or speeding, non-compliance
with bus lane, congestion charges, tolls or violations of the
rules of the highway or traffic offence or contravention in any
country, in all cases, to the extent permitted by law and unless
caused by us.
but if u/jfollows is correct, then this can't be classed as a
fine and doesn't apply.
It does also mention the clause 'unless caused by us' which I
imagine provides a little loop hole.
I guess it will just require a very strongly worded email that
covers all bases!
#Post#: 113788--------------------------------------------------
Re: PCN on a rental vehicle, no way to appeal!
By: jfollows Date: March 20, 2026, 2:02 am
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Including, as the original poster says, that Enterprise denied
the hirer from their right to appeal the invoice, which was
subsequently cancelled, so no payment would have been required.
Legally these are invoices for payment under the contract the
driver entered into, just as with anyone performing agreed work
on your house, for example.
#Post#: 113789--------------------------------------------------
Re: PCN on a rental vehicle, no way to appeal!
By: InterCity125 Date: March 20, 2026, 2:17 am
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It's not "illegal parking" either - it's a parking contract even
if it is an invoked clause.
#Post#: 113803--------------------------------------------------
Re: PCN on a rental vehicle, no way to appeal!
By: jfollows Date: March 20, 2026, 5:13 am
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[quote author=InterCity125 link=topic=10277.msg113749#msg113749
date=1773941740]
TBF, I think that it is more important to examine the original
NtK to see what that specifies.
Normally the NtK gives the lease company specific information
which reflects the requirements of PoFA when the car is a hirer
vehicle.
[/quote]
Whilst true, it is not required and you would expect that a hire
company like Enterprise would know the law which has been in
place for many years. To get them off the hook,
[quote](2)The creditor may not exercise the right under
paragraph 4 to recover from the keeper any unpaid parking
charges specified in the notice to keeper if, within the period
of 28 days beginning with the day after that on which that
notice was given, the creditor is given—
(a)a statement signed by or on behalf of the vehicle-hire firm
to the effect that at the material time the vehicle was hired to
a named person under a hire agreement;
(b)a copy of the hire agreement; and
(c)a copy of a statement of liability signed by the hirer under
that hire agreement.[/quote]
There is no requirement to ask for these documents, although
I’ve seen many PCNs which do.
Obviously Enterprise does know the law, but either doesn’t train
its staff adequately or simply colludes with the parking
companies in ignoring PoFA 2012. Most parking companies ignore
its requirements because most of their victims don’t know the
law and pay up.
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