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#Post#: 116004--------------------------------------------------
Re: bt openreach damaging property
DIR By: Southpaw82
Date: April 15, 2026, 1:11 pm
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--- Quote ---
> Civil Procedural Rules allow the Defendant 90 days from
receipt of the statement of claim (Claim Form) to investigate
and reach a decision on liability.
--- End Quote ---
That’s a new one on me. I’d like to see them ignore a claim form
for 90 days.
#Post#: 116021--------------------------------------------------
Re: bt openreach damaging property
DIR By: astralite
Date: April 15, 2026, 4:23 pm
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Of possible interest:
HTML https://www.trustpilot.com/review/www.keoghs.co.uk
#Post#: 116026--------------------------------------------------
Re: bt openreach damaging property
DIR By: andy_foster
Date: April 15, 2026, 5:33 pm
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If you were Openretch's customer (in respect of the claim), then
I would suggest that the stonewalling intended to make you give
up both the will to live and the will to pursue the claim would
constitute an aggressive trading practice (and their
communications a misleading trading practice) contrary to the
Consumer Protection from Unfair Trading Regulations 2008.
#Post#: 116032--------------------------------------------------
Re: bt openreach damaging property
DIR By: mickR
Date: April 16, 2026, 2:53 am
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--- Quote from: astralite link ---
>
> Of possible interest:
>
>
>
HTML https://www.trustpilot.com/review/www.keoghs.co.uk
>
--- End Quote ---
hmm thats very telling and all reviews a reflection of my
experience
#Post#: 116092--------------------------------------------------
Re: bt openreach damaging property
DIR By: mickR
Date: April 16, 2026, 1:39 pm
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--- Quote from: Southpaw82 link ---
>
> [quote]Civil Procedural Rules allow the Defendant 90 days from
receipt of the statement of claim (Claim Form) to investigate
and reach a decision on liability.
--- End Quote ---
That’s a new one on me. I’d like to see them ignore a claim form
for 90 days.
[/quote]
they have been careful to say that "they are carrying out
investigations to determine if there is any liability" not
ignoring
i asked them how my case can be "very complex" as it must be to
take 90days to investigate, considering ive supplied video
evidence of the damage being caused and of the workman admitting
they broke the camera.
i also asked what particular CP Rule they were relying on to
stretch past the 14 days.
they came back with more bo!!ox
Whilst the Practice Direction refers to differing response
periods depending on the complexity of a matter, it also
recognises that defendants must be afforded a reasonable period
of time to investigate the claim before any position on
liability can be properly formed. Until those investigations are
complete, we are not in a position to determine liability or to
provide a substantive response.
We appreciate that you consider the matter to be simple;
however, that is not determinative. We will respond further once
our investigations have concluded.
or the short version.
"we will get round to it when we feel like it"
#Post#: 116238--------------------------------------------------
Re: bt openreach damaging property
DIR By: mickR
Date: April 18, 2026, 2:51 am
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fired off another email to Openreach CEO about Keoghs after
receiving the "we are still investigating" email and would you
Adam and eve it, by the strangest of coincidences, Keoghs had
completed there investigations by 9.00 am the next morning ::)
full settlement offered.
(I didnt try and claim for inconvenience or time spent etc)
#Post#: 116316--------------------------------------------------
Re: bt openreach damaging property
DIR By: astralite
Date: April 19, 2026, 4:45 am
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Well done Mick.
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