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#Post#: 112798--------------------------------------------------
PCN overstaying at Costa Coffee Green Meadow, Pontyclun
DIR By: Y Cymro
Date: March 11, 2026, 6:07 am
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Hello
On 15th Feb the driver drove into the Costa Coffee, Pontyclun
car park, found a parking space and entered the coffee shop with
two friends. No parking signs were noticed by this group, and
they weren’t advised of any parking restriction by staff of the
coffee shop. The group left the coffee shop more than two hours
later and drove away.
This morning I, as registered keeper received through the post a
PCN sent for over-staying at the Costa Coffee car park in
Pontyclun. The PCN is attached and the images show that a car
bearing my car’s registration number entered the car park at
11:44:54 and left at 14:06:27, a period of 2h23m. The PCN
states that the maximum stay is 1h30m after which a parking
charge will be applied.
On the PCN it states that the stay was on the 15th February, and
that the PCN was issued on the 19th Feb. It was received by me
today 11 March, almost 3 weeks after it was issued, and outside
the 14 day discounted period.
The driver plans to drive to Costa Coffee and ask that the PCN
be cancelled. They will also photograph the car park area and
any signage.
I’d appreciate your help as to the next steps.
Thank you.
HTML https://i.postimg.cc/d3dNWFTL/IMG-5798.jpg
HTML https://i.postimg.cc/zvm0HQ29/IMG-5799.jpg
#Post#: 112810--------------------------------------------------
Re: PCN overstaying at Costa Coffee Green Meadow, Pontyclun
DIR By: Dave65
Date: March 11, 2026, 7:19 am
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Yes, best bet is to go back to Costa and speak to the manager.
Do you have ant receipts or bank details?
#Post#: 112816--------------------------------------------------
Re: PCN overstaying at Costa Coffee Green Meadow, Pontyclun
DIR By: Y Cymro
Date: March 11, 2026, 7:47 am
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--- Quote from: Dave65 link ---
>
> Yes, best bet is to go back to Costa and speak to the manager.
>
> Do you have ant receipts or bank details?
>
--- End Quote ---
Thanks for your reply.
Yes, bank statement and transaction shows in Costa ‘loyalty’ app
(ironically)
#Post#: 115305--------------------------------------------------
Re: PCN overstaying at Costa Coffee Green Meadow, Pontyclun
DIR By: Y Cymro
Date: April 7, 2026, 2:44 pm
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On 11 March I, as keeper, received a PCN for a parking offence
dated 15 February (attached above).
On 14 March The driver drove the 50 mile round trip to Costa
Coffee and spoke with the manager who kindly offered to cancel
the PCN via the parking company though warned there might be a
£20 “admin charge”.
Whilst there the driver saw the on-counter tablet device and
remembered that during his original visit his registration
number had been entered into this as required to extend his stay
by 90 minutes, and therefore that his stay was within the
allowed time (90 mins +90 mins for entering the registration
number). The driver informed this to the manager and asked that
she noted this to the parking company.
On 16 March I received a parking charge reminder dated 28
February. I ignored this because the Manager had informed the
driver that the PCN would be cancelled.
On 2nd April I received a letter from the parking company dated
25 March stating that Schedule 4 of PFA has been satisfied and
as 29 days have passed from the date the PCN was given
parkingeye has the right to recover the parking charge from me.
On 3 April the driver again visited Costa Coffee but a different
manager was on duty and wasn’t able to help. The driver entered
registration details on the terminal and noted that on their
first attempt the recorded details were wrong but accepted by
the machine.
According to parking eye I am now liable for the PCN charge.
My defence appears to be that the driver entered their
registration details in the tablet but that this hasn’t been
considered by parking eye: perhaps the driver entered incorrect
details, or perhaps the tablet screen was out of calibration and
recorded the wrong details. Unfortunately a receipt is not
provided by the tablet so it is difficult to verify who or what
is at fault. On the original visit the driver was accompanied
by two friends who acknowledge that the registration details
were input into the tablet.
The PCN reminder and Schedule 4 letter are included below. I
have the number of the Costa area manager and Will phone her
tomorrow and ask that this be cancelled, however as this was
promised but didn’t happen previously I’d be grateful for
suggestions as to my next steps.
HTML https://i.postimg.cc/fygKGwm0/IMG-6059.jpg
HTML https://i.postimg.cc/x8d5pkJP/IMG-6062.jpg
HTML https://i.postimg.cc/x8d5pkJP/IMG-6062.jpg
HTML https://i.postimg.cc/BbwgrqHc/IMG-6063.jpg
#Post#: 115307--------------------------------------------------
Re: PCN overstaying at Costa Coffee Green Meadow, Pontyclun
DIR By: Y Cymro
Date: April 7, 2026, 3:00 pm
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Terms and conditions signage is in Welsh and English. Here’s an
English one
HTML https://i.postimg.cc/mDxCFmGM/IMG-6046.jpg
Small text at bottom of sign:
Parkingeye Ltd is appointed by the landowner as its agent
authorised to manage this private car park for and on its
behalf. By parking in this private car park you will be
contracting with the landowner and agreeing to park in
accordance with the terms and conditions that apply, which are
set out within this notice and other signage displayed
In the car park (the "Parking Contract"). By parking, walting or
otherwise remaining within
issue, Parkingeye Ltd may incur additional costs in respect of
further recovery action taken and may mean additional charges
apply to recover these costs from you. The Parking Contract
shall form the entire agreement between the parties and any
variation of Its terms shall not be valid unless confirmed in
writing by Parkingeye Ltd as agent for the landowner. Please
note that Parkingeye Ltd is not responsible, and shal not in any
circumstances be liable, for the car park surface, damage or
loss to or from motor vehicles, or general site safety. In
addition to the terms of the Parking Contract please see the
privacy Information below Privacy Information - when you use
this car park, Parkingeye Ltd collects and processes certain
data in order to ensure that you comply with the terms and
conditions of parking and to enforce these where necessary. We
also use data collected for car park management. This will
include, for example, reporting in respect of our services on
vehicle turnover and repeat visits to this car park in order to
improve the user experience. The data we collect comprises
images of vehicles using the car park and/or their Vehicle
Registration Mark. This is collected via Automatic Number Plate
Recognition cameras and/or attendants on-site, as well as via
the payment machines and/or terminals. We may share data from
time to time as required to support the purposes stated above.
When collecting data specified in this notice, Parkingeye Ltd is
the Data Controller. For more Information, including details
regarding your rights as a data subject, please visit our
website at www.parkingeye.co.uk/privacy-pollcy. Alternatively,
you can email us at privacy@parkingeye.co.uk
#Post#: 115879--------------------------------------------------
Re: PCN overstaying at Costa Coffee Green Meadow, Pontyclun
DIR By: Y Cymro
Date: April 14, 2026, 12:59 pm
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Above I described that I’d received a Parking Charge Notice from
Parking Eye for my vehicle overstaying the time limit at a Costa
Coffee car park.
Details are that:
1: I, as registered keeper of the car received the PCN 24 days
after the event, and not within the required 14 days.
2: whilst at the café, the driver entered their VRN into the
counter terminal and should have been allowed an extra 90
minutes of parking such that the PCN shouldn’t have been issued.
3: the Area Manager confirmed that the driver had entered their
car details into the VRN terminal and cancelled the PCN via her
access to the Parking Eye management terminal.
Then, on 13th April I received a letter from Parking Eye as
follows:
“With reference to the parking charge incurred on 15 February
2026 at 14.08, at Costa Coffee Green Meadow, Pontyclun car park.
We have recently received a request to cancel this parking
charge via our client.
Following a review of the case, we are unable to cancel the
parking charge at this stage however, on a without prejudice
basis, Parkingeye are willing to offer a further reduced parking
charge amount of £20.00, which will contribute to covering some
of the costs incurred.
If, following a period of 14 days this Parking Charge remains
unpaid, the Parking Charge will revert to the full amount and
follow our unpaid escalation process.”
I plan to appeal to Parking Eye on the following grounds:
1. POFA breach — NTK delivered after 14 days
2. Authorised parking — VRN entered, confirmed by Costa
3. Principal cancellation — Costa Area Manager cancelled via
management portal
Once more factual detail is added does this seem like a
reasonable appeal?
#Post#: 115928--------------------------------------------------
Re: PCN overstaying at Costa Coffee Green Meadow, Pontyclun
DIR By: Mustek
Date: April 15, 2026, 3:28 am
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Point 1 is not right, NTKs are presumed delivered 2 working days
after posting. That would put presumed delivery on 23/02/2026,
within the allowed timeframe. Delays in postal processing are
outside the control of Parking Eye.
Can you confirm if this was appealed at the appeals stage and if
the driver was revealed?
#Post#: 115930--------------------------------------------------
Re: PCN overstaying at Costa Coffee Green Meadow, Pontyclun
DIR By: DWMB2
Date: April 15, 2026, 3:39 am
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Point #1 isn't wrong, per se, the OP received the notice when he
received it. Proving the same is another matter.
It would seem the landowner's contract with ParkingEye is such
that there is a fee for cancellation - I'd be pressing the
landowner to cover this fee, if it is their system that has
failed.
#Post#: 115931--------------------------------------------------
Re: PCN overstaying at Costa Coffee Green Meadow, Pontyclun
DIR By: DWMB2
Date: April 15, 2026, 3:53 am
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--- Quote ---
> Delays in postal processing are outside the control of Parking
Eye.
--- End Quote ---
[member=7254]Mustek[/member] OK, but this doesn't change the
requirements of PoFA.
The requirement is to give the notice within 14 days. They are
not absolved of this requirement if they choose to send it by
post and the postal provider doesn't deliver it on time.
#Post#: 115982--------------------------------------------------
Re: PCN overstaying at Costa Coffee Green Meadow, Pontyclun
DIR By: Y Cymro
Date: April 15, 2026, 10:26 am
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--- Quote from: Mustek link ---
>
> Point 1 is not right, NTKs are presumed delivered 2 working
days after posting. That would put presumed delivery on
23/02/2026, within the allowed timeframe. Delays in postal
processing are outside the control of Parking Eye.
>
> Can you confirm if this was appealed at the appeals stage and
if the driver was revealed?
>
--- End Quote ---
I’m due to appeal to Parking Eye today. They agreed to extend
their appeal deadline beyond 14 days after I explained to them
that I, as registered keeper received the NTK 23 days after the
event. Their action to extend suggests they have already
accepted late receipt because if they were confident that I’d
received it before then they would have turned down my request
for extension.
The driver has not been revealed.
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