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       #Post#: 121068--------------------------------------------------
       Re: Parking on pavement in front of shop (Cake Box, Small Heath,
       Coventry Rd)
   DIR By: Sm86
       Date: June 8, 2026, 3:53 am
       ---------------------------------------------------------
       I thought so.  Seems to totally ignore the grounds for
       challenging.
       Her name is Natalie Matthews
  HTML https://ibb.co/67TD849m
       #Post#: 121077--------------------------------------------------
       Re: Parking on pavement in front of shop (Cake Box, Small Heath,
       Coventry Rd)
   DIR By: InterCity125
       Date: June 8, 2026, 4:42 am
       ---------------------------------------------------------
       --- Quote from: Sm86 link ---
       >
       > I thought so.  Seems to totally ignore the grounds for
       challenging.
       >
       > Her name is Natalie Matthews
       >
       >
  HTML https://ibb.co/67TD849m
       >
       --- End Quote ---
       Yes, I agree.
       And Natalie Matthews has form for this.
       Notice in particular how she avoids any demonstration of
       compliance in the manner which we asked for.
       She states, (when discussing the wording of the NtK) that, "It
       also says that the creditor does not know both the name of the
       driver and a current address for service for the driver" - is
       does not - there is no such wording present on the NtK - she has
       basically made this up in order to verbally imply compliance in
       a scenario where the operator has not been able to rebut your
       appeal point.
       #Post#: 121083--------------------------------------------------
       Re: Parking on pavement in front of shop (Cake Box, Small Heath,
       Coventry Rd)
   DIR By: Sm86
       Date: June 8, 2026, 5:17 am
       ---------------------------------------------------------
       Where do we stand now?
       Is the Popla process exhausted?
       Do I pay the fine?
       #Post#: 121084--------------------------------------------------
       Re: Parking on pavement in front of shop (Cake Box, Small Heath,
       Coventry Rd)
   DIR By: DWMB2
       Date: June 8, 2026, 5:27 am
       ---------------------------------------------------------
       --- Quote from: Sm86 link ---
       >
       > Is the Popla process exhausted?
       >
       --- End Quote ---
       Yes.
       --- Quote from: Sm86 link ---
       >
       > Do I pay the fine?
       --- End Quote ---
       It is your money and therefore your choice. If you wish to
       continue to fight, ignore the debt collector's letters that they
       will send, and return here for advice if you receive a Letter of
       Claim from Secure Parking's solicitors.
       #Post#: 121100--------------------------------------------------
       Re: Parking on pavement in front of shop (Cake Box, Small Heath,
       Coventry Rd)
   DIR By: Sm86
       Date: June 8, 2026, 6:00 am
       ---------------------------------------------------------
       Ok.  Is it ultimately a civil case that could end up in court?
       What's your experience with cases like mine?  Obviously we hoped
       Popla would handle it properly but that hasn't happened.  Once a
       Popla decision hasn't gone in your favour, would that
       essentially weaken the case if it ended up in front of a judge?
       I assume I would be responsible for legal costs too should that
       happen?
       #Post#: 121101--------------------------------------------------
       Re: Parking on pavement in front of shop (Cake Box, Small Heath,
       Coventry Rd)
   DIR By: jfollows
       Date: June 8, 2026, 6:04 am
       ---------------------------------------------------------
       Small Claims track means virtually no costs. Definitely not
       legal costs even if you lose.
  HTML https://www.justice.gov.uk/courts/procedure-rules/civil/rules/part27#27.14
       --- Quote ---
       > Costs on the small claims track
       > 27.14
       > (1) This rule applies to any case which has been allocated to
       the small claims track unless paragraph (5) applies
       > (Rule 46.13 makes provision in relation to orders for costs
       made before a claim has been allocated to the small claims
       track)
       > (2) The court may not order a party to pay a sum to another
       party in respect of that other party’s costs, fees and expenses,
       including those relating to an appeal, except –
       > (a) the fixed costs attributable to issuing the claim,
       calculated in accordance with Table 2 in Practice Direction 45;
       > (b) in proceedings which included a claim for an injunction or
       an order for specific performance a sum not exceeding the amount
       specified in Practice Direction 27A for legal advice and
       assistance relating to that claim;
       > (c) any court fees paid by that other party;
       > (d) expenses which a party or witness has reasonably incurred
       in travelling to and from a hearing or in staying away from home
       for the purposes of attending a hearing;
       > (e) a sum not exceeding the amount specified in Practice
       Direction 27A for any loss of earnings or loss of leave by a
       party or witness due to attending a hearing or to staying away
       from home for the purposes of attending a hearing;
       > (f) a sum not exceeding the amount specified in Practice
       Direction 27A for an expert’s fees;
       > (g) such further costs as the court may assess by the summary
       procedure and order to be paid by a party who has behaved
       unreasonably; and
       > (h) the applicable Stage 1 and, where relevant, the Stage 2
       fixed costs in Table 10 and Table 11 in Practice Direction 45
       where –
       > (i) the claim was within the scope of the Pre-Action Protocol
       for Low Value Personal Injury Claims in Road Traffic Accidents
       (‘the RTA Protocol’) or the Pre-action Protocol for Low Value
       Personal Injury (Employers’ Liability and Public Liability)
       Claims (‘the EL/PL Protocol’);
       > (ii) the claimant reasonably believed that the claim was
       valued at more than the small claims track limit in accordance
       with paragraph 4.1(4) of the relevant Protocol; and
       > (iii) the defendant admitted liability under the process set
       out in the relevant Protocol; but
       > (iv) the defendant did not pay those Stage 1 and, where
       relevant, Stage 2 fixed costs; and
       > (i) in an appeal, the cost of any approved transcript
       reasonably incurred.
       > (3) A party’s rejection of an offer in settlement will not of
       itself constitute unreasonable behaviour under paragraph (2)(g)
       but the court may take it into consideration when it is applying
       the unreasonableness test.
       > (4) The limits on costs imposed by this rule also apply to any
       fee or reward for acting on behalf of a party to the proceedings
       charged by a person exercising a right of audience by virtue of
       an order under section 11 of the Courts and Legal Services Act
       19901(a lay representative).
       --- End Quote ---
       #Post#: 121103--------------------------------------------------
       Re: Parking on pavement in front of shop (Cake Box, Small Heath,
       Coventry Rd)
   DIR By: Sm86
       Date: June 8, 2026, 6:10 am
       ---------------------------------------------------------
       That's good to know.  Let's keep going
       🤷🏻‍♂️
       Am I waiting for a debt collection letter now before we take our
       next steps?
       And is it worth lodging a complaint with Popla about our friend
       Natalie?
       #Post#: 121117--------------------------------------------------
       Re: Parking on pavement in front of shop (Cake Box, Small Heath,
       Coventry Rd)
   DIR By: InterCity125
       Date: June 8, 2026, 7:38 am
       ---------------------------------------------------------
       I'll come up with a complaint email.
       I've noticed another area of non-compliance on the operators NtK
       which the assessor seems not to flag.
       In my opinion there is little chance of this case ever being
       successful at Court but that won't stop them pressuring you.
       #Post#: 121120--------------------------------------------------
       Re: Parking on pavement in front of shop (Cake Box, Small Heath,
       Coventry Rd)
   DIR By: Sm86
       Date: June 8, 2026, 7:59 am
       ---------------------------------------------------------
       Is the best approach to totally ignore them if they begin debt
       collection?
       Or send a letter objecting and invite court action if they
       disagree?
       I used to work in the debt sector and would do this for statue
       barred debt. Not sure if this is a good approach here
       #Post#: 121122--------------------------------------------------
       Re: Parking on pavement in front of shop (Cake Box, Small Heath,
       Coventry Rd)
   DIR By: DWMB2
       Date: June 8, 2026, 8:14 am
       ---------------------------------------------------------
       Ignore debt collectors. As you will probably be aware from your
       time in that sector, debt collectors are not interested in any
       communication that doesn't involve you paying up, and won't do
       anything other than send threatening letters.
       At some point they'll get bored and refer back to their client,
       who'll have the choice to either give up or instruct solicitors.
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