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       Rhe software in charge of receiving
       By: Md Raihan Date: September 12, 2023, 3:33 am
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       Customers now have other demands when buying and these must be
       addressed from the call center . Today we talk about the
       customization of the CX. CX is the acronym we use to refer to
       customer experience . Improving it is vital so that a user ends
       up trusting your company, purchases the products and does not
       abandon you. Personalize the customer Phone Number List
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       experience through the call center The
       first thing you should keep in mind is that CX customization is
       based on a multichannel experience, so you will have to have
       adapted this point to be able to implement it.
       What do we mean when we talk about customization? To extract the
       client's online data in the pre-contact phase. Why contact? What
       problem do you have? Have you bought before? With an example you
       will be able to see the importance of personalization and what
       it consists of. Imagine that Pedro has problems with the storage
       of his smartphone . He is very small and has fallen short in a
       very short time. He searches the Internet for how to fix it and
       comes across the blog of your mobile store.
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       In that article you explain that storage cannot be expanded and
       that the best, albeit expensive, solution is to upgrade to a
       model with more memory The 6 key technologies for a call center
       in 2023 1.- ACD: managing and distributing all the calls that
       arrive at the call center . Your goal is to get every call to
       the right agent . 2.- IVR: allows users to interact with the
       call center without the need for an agent. It is the “voice”
       that guides you through the different departments and asks
       questions to assess the status of your call. Some are so
       advanced that they can resolve doubts without the call going
       through an agent.
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