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       #Post#: 26--------------------------------------------------
       Legal if you meet the requirement 
       By: abu raihan Date: September 9, 2023, 3:23 am
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       In that article you explain that storage cannot be expanded and
       that the best, albeit expensive, solution is to upgrade to a
       model with more memory The 6 key technologies for a call center
       in 2023 1.- ACD: the software in charge of receiving, managing
       and distributing all the calls that arrive at the call center .
       Your goal is to get every call to the right agent . 2.- IVR:
       allows users to interact with the call center without the need
       for an agent. It is the “voice” that guides you through the
       different departments and asks questions to assess the status of
       your call.
       It integrates multi-channel systems and automates Phone Number
       List
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       a large part of the actions of a common
       call center . 4.- CTI: it is the technology in charge of
       eliminating the telephone lines of the call centers . Thanks to
       the Internet and devices such as computers and smartphones , he
       is able to make and receive calls without a fixed line and from
       anywhere in the world. 5.- VoIP: it is the next level to the
       CTI. It is capable of making a call between devices without the
       need for coverage. Instead of using analog phone lines, the IP
       protocol is used to transmit the voice and other data necessary
       for the call.
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       Call recording: it is to notify the user. It is vital to be able
       to track calls and train new call center staff. Send comment
       Marketing directo vs marketing indirecto Feb 15, 2023 |
       Telemarketing | 0 Comments In the world of marketing there are
       many words, definitions and terms that, when you start, can be
       difficult to manage and understand. Today we review two basic
       ones: Direct Marketing and Indirect Marketing . Some are so
       advanced that they can resolve doubts without the call going
       through an agent. 3.- CRM: it is a system that manages
       everything that happens in the call center , from calls with
       users to calls between agents.
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