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       #Post#: 20--------------------------------------------------
       This tool can be the key
       By: abu raihan Date: September 5, 2023, 6:32 am
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       That we are going to present to you, you should start with the
       basics: the agents . It is a very good idea to train them so
       that they are close, know the scripts perfectly and show empathy
       with the clients they contact. Once this point is solv, you can
       think about implementing one of these three technologies: 1.-
       Bet on a unifi environment: having multi-channel tools will
       allow their data, their previous queries and will be able to
       provide a degree of personalization to the call. Not only will
       the call end sooner, but the entire process will be easier and
       more rewarding. 2.- Artificial Intelligence: an interaction
       guide is very useful to offer agents an AI-bas vision of the
       feelings and emotions of customers in real time.
       To change the tone of the call or Phone Number List
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       to know the true intentions of the client.
       3.- Bots are your allies: having automat bots will not make you
       lose reputation with your customers. These will make repetitive
       tasks faster and the client will reach a specializ agent who can
       solve his problem sooner. You'll even be able to resolve user
       issues without neing to contact an agent and patiently wait for
       their attention. If you have a call center it is vital that you
       start worrying about the customer experience and their degree of
       satisfaction with this department.
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       Send comment SMS marketing in customer retention strategies Sep
       21, 2022 | Telemarketing | 0 Comments SMS marketing in customer
       retention strategies Getting customers is the main objective of
       advertising campaigns . But no, it is not the most important
       thing for your business. The real challenge and success come
       when these users become loyal customers . We call this strategy
       customer retention and today we are going to tell you how SMS
       Marketing can be your best ally for this feat. A loyal customer
       trusts your brand to deposit their money on a regular basis.
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