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       #Post#: 20--------------------------------------------------
        Response time measure how accessible
       By: Md Raihan Date: September 14, 2023, 6:18 am
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       Most of the performance metrics or KPIs for call centers focus
       on customer satisfaction , their response and their future
       actions. The customer is the most important thing in a call
       center, so measuring their behavior and results is vital to know
       how they are working. What are KPIs for contact centers KPIs are
       metrics and measurements that are carried out to know the status
       of the different divisions of a call center . They monitor and
       evaluate how work is done and the results that are offered.
       They are vital in determining customer Phone Number List
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       satisfaction and knowing where to improve.
       It is a task in charge of personnel control and they are
       responsible for indicating to you which direction your company
       is heading. The 5 KPIs for call centers that you should know
       Customer satisfaction: it is the most relevant of all. It helps
       you measure customer satisfaction with the call, the product,
       and the company. Surveys are the most useful tool to carry out
       this KPI. Resolution in the First Call: it is the ability of
       your call center to solve problems in the first call with a
       client.
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       It is directly linked to customer satisfaction. your call center
       is to customers. Again it is vital to improve it to increase
       customer satisfaction . Schedule adherence: is responsible for
       measuring how much time, during their workday, the agent is
       available to answer calls or manage data. A good measure is
       between 80 and 90% of the time. Contact quality: it is normally
       evaluated by agents specialized in quality control. It does not
       measure the quality of the client, but the quality of the
       contact with him : cordial greetings, data retention, courtesy
       and professionalism, etc.
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