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#Post#: 415--------------------------------------------------
Cardiff shoppers stuck in lift 'thrown up and down' for 40
minutes
DIR By: Satanica
Date: January 28, 2019, 9:11 am
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HTML https://www.theguardian.com/uk-news/2019/jan/28/shoppers-trapped-lift-thrown-40-minutes-st-davids-cardiff
--- Quote ---
>
> A group of shoppers endured an ordeal likened to a horror film
when they were trapped in a lift that climbed and plunged
repeatedly for up to 40 minutes.
>
> More than a dozen people were “thrown up and down” as the lift
jolted seven floors from the top of St David’s shopping centre
in Cardiff on Saturday evening.
>
> One young girl was reduced to tears and had a panic attack
during the incident.
> [....]
> “Just to warn others of how dangerous lifts can be. Myself,
three of my friends and nine other people were in the lift in St
David’s shopping centre this evening when it stopped working,”
she wrote.
>
> “This resulted in 40 minutes of the lift going to the top
floor and just plunging us down seven floors with force whilst
jolting. Not to mention how frightening it was as we couldn’t
get hold of the helpline 10 minutes into the lift breaking.
>
> “When we did manage to get hold of them, the speaker kept
cutting off and due to no signal we couldn’t even get through to
the emergency services. Twenty minutes later, the fire brigade
came and helped us get out.
>
> “This was the most terrifying thing we have experienced and
want to warn others as it was very distressing and has happened
there before.”
>
> Chapman said the lift was not over its maximum weight capacity
and people had said it was “playing up” throughout the day.
>
> Speaking to WalesOnline, Chapman and her friends compared the
incident to a scene from a horror film. “It felt like there was
no control over the lift. Everyone was screaming and panicking.
It felt like the cord that holds the lift wasn’t working
properly,” they said.
>
> A spokeswoman for the shopping centre said there had been no
reports of the lift malfunctioning before the incident. Those
trapped in the lift were given free parking passes, she added.
“We are now speaking to those involved individually and will be
making a gesture of goodwill.”
>
> Megan Jones, 19, who was in the lift with her mother, Alyson,
53, wrote on Facebook: “Me and my mam were stuck in this lift,
it was an absolute horrific and life-changing experience, and to
only be offered ‘free parking’ is disgusting.
>
> “Not being able to contact anyone whilst we were being thrown
up and down with no way of stopping the lift. It was honestly
the worst experience of my life and if there was any more than
the 13 of us in there, there would have been bigger issues.”
>
> Jones later added on Twitter: “Cannot believe that after being
stuck in a lift flying up and crashing down to the floor for 25
minutes & having the fire brigade get us out, all
@StDavidsCardiff can offer us is free parking, absolutely
disgusting!!!”
>
> Steven Madeley, the general manager for St David’s, said: “We
can confirm there was a fault with a lift in the centre Saturday
evening, and the fire service attended in line with our usual
protocol.
>
> “We’d like to apologise to those affected and thank them for
their patience. We will be liaising with those customers
directly. We would like to reassure that the incident was a
fault, and there was no risk or danger to those involved.”
>
> South Wales fire and rescue service confirmed a crew was
called to the shopping centre just before 7pm on Saturday. “We
obtained the lift keys and the people inside were released
safely,” a spokeswoman said.
>
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