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       By: Md Raihan Date: September 12, 2023, 3:08 am
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       There are several points that you should know if you have a call
       center or if you have a customer service . The law aims to
       improve customer service in all companies, end long waits,
       reduce the use of robots and shorten the limit of days for a
       resolution. The keys to the new Customer Service Law If you have
       a company and it offers customer service, you should be aware of
       some of the new guidelines proposed in this law . If it comes
       into force, it will be necessary to adapt the call centers and
       also the staff. Telephone waiting time: the wait for a call for
       general information, queries or problem solving will be limited
       to 3 minutes .
       It will also affect incidents for companies Phone Number List
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       that provide recurring services. Personal
       and professional treatment: a client can demand to be attended
       by a real person and not by a robot. You can also demand to
       speak with a person with specific knowledge about the subject
       she is dealing with, without having to go through other
       speakers. 24-hour toll-free numbers: customer service numbers
       must be toll-free and calls cannot be forwarded to pay phones.
       24 hours a day, 365 days a year for companies that offer
       continuous services: electricity, gas, water, Internet, etc.
       Resolution of incidents: claims will now have a period of 15
       days (previously 30) to be resolved. Each CCAA may reduce this
       term according to its legislation.
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       These are the keys that you should know about the new Customer
       Service Law proposed by the current Ministry of Consumer Affairs
       and which will be brought to Parliament in the coming weeks.
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