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#Post#: 3--------------------------------------------------
Iphone sync
DIR By: JulieB
Date: January 13, 2014, 1:21 pm
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Hi Ben,
Not sure if you can help. I've got an upgrade phone (iPhone),
but can't sync my old phone to my computer. Says sync won't
start. Which means I can't transfer some of my files to new
phone :(. Any tips gratefully received.
Thanks.
Julie
#Post#: 4--------------------------------------------------
Re: Iphone sync
DIR By: Computer Helping
Date: January 13, 2014, 1:26 pm
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--- Quote from: JulieB link ---
>
> Hi Ben,
> Not sure if you can help. I've got an upgrade phone (iPhone),
but can't sync my old phone to my computer. Says sync won't
start. Which means I can't transfer some of my files to new
phone :(. Any tips gratefully received.
>
> Thanks.
> Julie
>
--- End Quote ---
Hi can you tell me what iPhone it is and what version of
software you are using;
You can find out which software by going to the phone tab when
phone is plugged into computer, it will be listed under version!
#Post#: 5--------------------------------------------------
Re: Iphone sync
DIR By: JulieB
Date: January 13, 2014, 1:34 pm
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My old phone is an iPhone 4S and version is 7.0.4
New phone is iphone 5 with same version, but not sync'd that as
yet
#Post#: 6--------------------------------------------------
Re: Iphone sync
DIR By: Computer Helping
Date: January 13, 2014, 1:40 pm
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--- Quote from: JulieB link ---
>
> My old phone is an iPhone 4S and version is 7.0.4
> New phone is iphone 5 with same version, but not sync'd that
as yet
>
--- End Quote ---
Ok do you have any apps or other things stored on your new
iPhone?
As I would recommend a DFU factory reset to try to resolve the
way iTunes is recognizing the device,
Let me know if you would be able to do this and I can explain
how to!
#Post#: 7--------------------------------------------------
Re: Iphone sync
DIR By: JulieB
Date: January 13, 2014, 2:11 pm
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It's more my old phone I need to sync, so don't want to reset
before I've done this, or I'll lose any newer things on there
since I last sync'd it. I've done iCloud for apps, but it's
more music and videos and photos
Thanks
#Post#: 8--------------------------------------------------
Re: Iphone sync
DIR By: Computer Helping
Date: January 13, 2014, 2:19 pm
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--- Quote from: JulieB link ---
>
> It's more my old phone I need to sync, so don't want to reset
before I've done this, or I'll lose any newer things on there
since I last sync'd it. I've done iCloud for apps, but it's
more music and videos and photos
> Thanks
>
--- End Quote ---
Have you tried to get the music, photos and videos off by going
to the music tab down the left hand side of iTunes and putting
them onto your desktop and doing the same for the photos and
videos?
If not I think this will work for you
#Post#: 9--------------------------------------------------
Re: Iphone sync
DIR By: JulieB
Date: January 13, 2014, 2:36 pm
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Ok thanks Ben, I'll give that a try :)
#Post#: 10--------------------------------------------------
Re: Iphone sync
DIR By: Computer Helping
Date: January 13, 2014, 2:38 pm
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--- Quote from: JulieB link ---
>
> Ok thanks Ben, I'll give that a try :)
>
--- End Quote ---
No problem :)
Let me know how you get on if it doesn't work I will find
another way for you!
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