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       #Post#: 299--------------------------------------------------
       Who can we reduce DNA rates in primary or secondary care?
       By: Andy Date: July 2, 2015, 12:27 pm
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       Over £160 million is wasted due to non-attendance in secondary
       care alone which is also causing reduced capacity in clinics and
       primary care.
       Are there any innovative ways how this can be reduced?
       #Post#: 300--------------------------------------------------
       Re: Who can we reduce DNA rates in primary or secondary care?
       By: Harald Braun Date: July 2, 2015, 12:36 pm
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       Engaging with patients will reduce the DNA rate. This can be
       performed by sending reminders either via txt, email or calling.
       Ideally an automated referral system should perform this task.
       Another way would be to allow patients to re-book their
       appointment on-line and allow other patients to take your
       cancellation. This way, patients wanting to see the GP urgently
       have a chance to pick up a cancelled appointment and not go to
       A&E, saving £80 in cost to the trust.
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