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#Post#: 12851--------------------------------------------------
Quins online shop
DIR By: Mightylittlequin
Date: December 20, 2018, 12:47 pm
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Hi All,
Just wondered if anyone else has been experiencing issues with
the online shop?
I returned 3 items via signed for post. Hadn't heard from them
even though I could see the items had been received. Called
numerous times with no answer, and they don't have a answering
machine service. Sent an email, their automated response was
that they would get back to me within 2 days. On the 4th day and
finally a reply, their response couldn't be anything further
from customer service.
It amazes me at the lack of communication and standard customer
service.
I work in Merchandise and they have such a huge platform but
don't seem to sell themselves that well or have the creativity
for their clothing products.
#Post#: 12852--------------------------------------------------
Re: Quins online shop
DIR By: DOK
Date: December 20, 2018, 1:48 pm
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Sounds like a hand written letter to David Ellis might be in
order.
#Post#: 12855--------------------------------------------------
Re: Quins online shop
DIR By: guest539
Date: December 20, 2018, 2:13 pm
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Let the bloke earn his money
david.ellis@quins.co.uk
#Post#: 12861--------------------------------------------------
Re: Quins online shop
DIR By: Comet
Date: December 20, 2018, 2:58 pm
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Funnily enough, I have had (am still in the middle of) the same
issue!
I have got as far as being promised a refund on items that they
weren't sure had been returned. I have now emailed them the
proof of postage for the second time. Really disappointing as
they have been great before.
I think there is only one person running the show and she might
be a bit snowed under. Think I am only going to get things in
the shop on match days from now on.
#Post#: 12862--------------------------------------------------
Re: Quins online shop
DIR By: guest257
Date: December 20, 2018, 3:27 pm
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Oh it’s gone downhill. I wanted to get a bag in the Black Friday
sale but just kept getting stuck in a loop on the website and
could never finalise the order. I gave up after a few attempts
on different devices....
#Post#: 12863--------------------------------------------------
Re: Quins online shop
DIR By: Blucherquin
Date: December 20, 2018, 3:36 pm
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Yeah it’s awful
#Post#: 12864--------------------------------------------------
Re: Quins online shop
DIR By: BedfordshireBoy
Date: December 20, 2018, 3:45 pm
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I got a shirt in the Black Friday sale, all very
straightforward,needed a different size and exchanged it in the
shop with no problem .
#Post#: 12865--------------------------------------------------
Re: Quins online shop
DIR By: Everyone’s a Quinner
Date: December 20, 2018, 4:29 pm
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--- Quote from: BedfordshireBoy link ---
>
> I got a shirt in the Black Friday sale, all very
straightforward,needed a different size and exchanged it in the
shop with no problem .
>
--- End Quote ---
Hehehe. If in doubt, visit the shop
#Post#: 12868--------------------------------------------------
Re: Quins online shop
DIR By: harlequins
Date: December 21, 2018, 2:30 am
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It is a shame they can’t run a decent online store. Delivery
should be free and should be able to get the online only items
delivered to the store for pick up.
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