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#Post#: 89415--------------------------------------------------
Re: New season tickets suspended -- over subscribed
DIR By: poorfour
Date: April 28, 2022, 2:37 am
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At least the club has emailed you back. I've emailed them three
times - one with a fairly detailed explanation of what I thought
had gone wrong and what I thought would be an equitable solution
- and had nary a response.
#Post#: 89426--------------------------------------------------
Re: New season tickets suspended -- over subscribed
DIR By: The Absolute Quintet
Date: April 28, 2022, 4:45 am
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--- Quote from: Samquin link ---
>
> I was under the impression that my membership would auto renew
with a new Direct Debit on 1st May. However the tone of the
email makes me think I need to actually confirm the renewal. Of
course I checked on the website this evening and it does not
allow me to renew as there is nothing now showing in my account.
Is there a problem with the ticketing system (again)?
>
--- End Quote ---
Me too. The account part of the website is currently very poor.
Presumably the membership status will auto renew on 27th May, or
shortly thereafter, but in the meantime some published
confirmation that DD paying ST holders need do nothing would be
welcome (and, yes, I will email the club).
#Post#: 89429--------------------------------------------------
Re: New season tickets suspended -- over subscribed
DIR By: never sleep
Date: April 28, 2022, 5:38 am
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--- Quote from: poorfour link ---
>
> At least the club has emailed you back. I've emailed them
three times - one with a fairly detailed explanation of what I
thought had gone wrong and what I thought would be an equitable
solution - and had nary a response.
>
--- End Quote ---
If you use Twitter, it may be worth messaging Laurie Dalrymple.
In your case, there is probably a legitimate technical issue why
your email is going astray. I would think that a quick message
to Laurie with just get it sorted.
#Post#: 89431--------------------------------------------------
Re: New season tickets suspended -- over subscribed
DIR By: championes
Date: April 28, 2022, 5:40 am
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Ok -- here's something to check.
I just went into my account and looked at "view account menu"
then "account history" and it shows a purchase for my seat for
next season on direct debit.
Phew.
update -- looks like I've been billed the new price not the
renewal price....guess that's another email to send.
#Post#: 89443--------------------------------------------------
Re: New season tickets suspended -- over subscribed
DIR By: The Absolute Quintet
Date: April 28, 2022, 6:57 am
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--- Quote from: championes link ---
>
> Ok -- here's something to check.
>
> I just went into my account and looked at "view account menu"
then "account history" and it shows a purchase for my seat for
next season on direct debit.
>
> Phew.
>
> update -- looks like I've been billed the new price not the
renewal price....guess that's another email to send.
>
--- End Quote ---
Me too! Many thanks. Took some navigation though.
#Post#: 89446--------------------------------------------------
Re: New season tickets suspended -- over subscribed
DIR By: poorfour
Date: April 28, 2022, 7:37 am
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--- Quote from: never sleep link ---
>
> If you use Twitter, it may be worth messaging Laurie
Dalrymple.
> In your case, there is probably a legitimate technical issue
why your email is going astray. I would think that a quick
message to Laurie with just get it sorted.
>
--- End Quote ---
Thanks - I ended up emailing Laurie last year and got it sorted
out, but I don't want to prevail upon him again if I don't have
to. I'll try calling the club when I get a free moment
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