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#Post#: 54177--------------------------------------------------
Re: "Premium ticket" offer
DIR By: Bolly-Quin
Date: December 6, 2020, 3:13 pm
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--- Quote from: Safri-quin link ---
>
> There are upwards of 300 match day staff...
>
--- End Quote ---
And since we're in the Greek domain, there were only 300
Spartans...
#Post#: 54236--------------------------------------------------
Re: "Premium ticket" offer
DIR By: DOK
Date: December 7, 2020, 10:21 am
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Our team worked like Trojans when down to 13 men!
#Post#: 54247--------------------------------------------------
Re: "Premium ticket" offer
DIR By: Sketchley
Date: December 7, 2020, 1:25 pm
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That's made up my mind in the refund vs donation conundrum
#Post#: 54374--------------------------------------------------
Re: "Premium ticket" offer
DIR By: BedfordshireBoy
Date: December 9, 2020, 8:19 am
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A Response from Quins about the Premium Tickets Offer
The Committee have received a few complaints from our members
regarding the club's Premium Ticket Offer, this is the response
that they have provided:
"We hope you are as excited as we are that we can start
welcoming Season Ticket Members back to The Stoop for our
upcoming home matches. It has been a long-time coming but we
hope very much that this is the start of more positive days to
come and the prospect of larger sporting crowds very soon.
I wanted to address your specific concern about our Premium
Tickets offer for these matches. As you are no doubt aware,
sport and rugby as a whole has faced some extremely challenging
months this year. We are acutely aware that many of our
supporters have faced the same financial hardships and that is
why we are so very grateful for your continued support to help
Harlequins push through this difficult period, and hopefully
help us thrive again very soon. Whether through donations or
Season Ticket Membership renewals, we have been humbled by the
support that has been received.
As well as the support from our Season Ticket Members, we are
also extremely grateful to our loyal Partners, Sponsors and
Corporate clients who, as long-term supporters of the Club and
many of whom are also Season Ticket Members, have continued to
support us throughout, often financially. As part of our
commitment to serving all our supporters and partners, we have
created a Premium Ticket offer to utilise the small proportion
of seats in front of our Hospitality boxes that are usually sold
as Hospitality seats.
We have purposely targeted our promotion of these tickets to our
known contacts who have supported the Club over the years,
including our existing Hospitality and Commercial partners – the
majority of whom are also Season Ticket Members and several who
we are contractually obligated to offer tickets to.
I would like to make clear that we are absolutely committed to
maximising the number of Season Ticket Members who feel
comfortable coming to the ground, and are delighted to be in a
position to welcome supporters back to The Stoop. However I feel
it important to also point out that, in reality, fixtures with
reduced crowds are not financially viable in the long-term, and
to ensure we are able to recover from the huge financial
challenge the Club and rugby faces, we cannot simply ignore some
commercial opportunities that deliver much needed revenue to the
Club.
I would also like to clarify that you of course have the
opportunity to upgrade to Premium Tickets should you wish, and
that the proportionate value of your Season Ticket Membership
for the chosen fixture would be discounted off the Premium
Ticket cost.
I hope this helps clarify our reasoning behind the Premium
Ticket offer.
#Post#: 54394--------------------------------------------------
Re: "Premium ticket" offer
DIR By: DOK
Date: December 9, 2020, 1:44 pm
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Yes, it's a direct cut/paste of what they sent me earlier
(nothing wrong with that). I don't have a problem with them
rewarding "loyal Partners, Sponsors and Corporate clients" but
premium tickets rewards anyone who is willing to pay extra. I
see nothing that says it's only available to that group of
people. Moreover the original ballot email entitled "Season
Ticket Member Ballots Now Open" said "Harlequins will be able to
host up to 2,000 people at The Stoop until further notice", thus
giving the impression that the 2,000 people were STHs in the
ballot.
All I want is honesty from the club and I don't see why it's
even worth their while not giving it. If they said "We've
decided that we need to keep the Loyal Partners, Sponsors and
Corporate clients on side, so we'll satisfy their ticket
requirements first and the STHs will get a ballot of what's
left, then no, I wouldn't be happy but it would be better than
finding out that by having to take apart the club's weasel words
to discover the truth.
Oh for the days when if unhappy with something you could just
buttonhole Mark Evans/Tony Copsey in the members bar and get it
taken care of (or short shrift if he didn't agree!) [emoji4]
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