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#Post#: 44027--------------------------------------------------
6 hours left to retain your seat at The Stoop
DIR By: deadlyfrom5yardsout
Date: June 9, 2020, 5:05 am
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Just sayin' loik....
#Post#: 44038--------------------------------------------------
Re: 6 hours left to retain your seat at The Stoop
DIR By: T-Bone
Date: June 9, 2020, 7:05 am
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Looking at the FAQs they don't appear to say how you cancel a
ticket which is set up to auto-renew. I currently pay for two
STs via direct debit, but not sure which payment relates to
which seat, so don't want to cancel the wrong one. I also can't
see from the website how I turn off auto-renew. I suspect it's
deliberately unclear, though maybe I'm just being thick. While I
pay for two, one is registered in a mate's name, so maybe that's
why I can't cancel it from my account. Anyway, have asked the
club and if necessary will just cancel one DD and see what the
club say.
Has anyone else had to deal with this?
#Post#: 44041--------------------------------------------------
Re: 6 hours left to retain your seat at The Stoop
DIR By: DazzaS
Date: June 9, 2020, 8:29 am
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Well, I bit the bullet and renewed my season ticket. Also used
money from a ticket I sold back to the club to help pay for it
#Post#: 44079--------------------------------------------------
Re: 6 hours left to retain your seat at The Stoop
DIR By: deadlyfrom5yardsout
Date: June 10, 2020, 6:11 am
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--- Quote from: T-Bone link ---
>
> Looking at the FAQs they don't appear to say how you cancel a
ticket which is set up to auto-renew. I currently pay for two
STs via direct debit, but not sure which payment relates to
which seat, so don't want to cancel the wrong one. I also can't
see from the website how I turn off auto-renew. I suspect it's
deliberately unclear, though maybe I'm just being thick. While I
pay for two, one is registered in a mate's name, so maybe that's
why I can't cancel it from my account. Anyway, have asked the
club and if necessary will just cancel one DD and see what the
club say.
>
> Has anyone else had to deal with this?
>
--- End Quote ---
Ring the Club! No, seriously. I have found that anything
slightly out of the norm is always best dealt with by phone.
Presumably they have some staff in the office at this important
time?
#Post#: 44083--------------------------------------------------
Re: 6 hours left to retain your seat at The Stoop
DIR By: Nico Wilson
Date: June 10, 2020, 6:59 am
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I have just had a call from the Ticket Office as I wanted to
move my seat. Very efficient. Lady I spoke to was working from
home.
#Post#: 44084--------------------------------------------------
Re: 6 hours left to retain your seat at The Stoop
DIR By: T-Bone
Date: June 10, 2020, 7:07 am
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--- Quote from: deadlyfrom5yardsout link ---
>
> Ring the Club! No, seriously. I have found that anything
slightly out of the norm is always best dealt with by phone.
Presumably they have some staff in the office at this important
time?
>
--- End Quote ---
You can't ring at the moment. There's a message saying all
enquiries by email in first instance. Full credit to the club
though, they called back a couple of hours later and sorted it
there and then. Very good customer service
#Post#: 44086--------------------------------------------------
Re: 6 hours left to retain your seat at The Stoop
DIR By: Quinten Poulsen
Date: June 10, 2020, 8:07 am
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Is there a specific email address for ticketing please?
#Post#: 44087--------------------------------------------------
Re: 6 hours left to retain your seat at The Stoop
DIR By: dinsdale
Date: June 10, 2020, 8:08 am
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I renewed. It was a very close run thing this time, at some
point experience will triumph over hope.
It's a decent chunk of change, the rugby is reliably unreliable
and the food/drink is very reliable - reliably awful.
#Post#: 44089--------------------------------------------------
Re: 6 hours left to retain your seat at The Stoop
DIR By: Brown Bottle
Date: June 10, 2020, 8:26 am
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--- Quote from: Quinten Poulsen link ---
>
> Is there a specific email address for ticketing please?
>
--- End Quote ---
Looks like customerservice@quins.co.uk for everything, from the
site.
#Post#: 44105--------------------------------------------------
Re: 6 hours left to retain your seat at The Stoop
DIR By: Rocker
Date: June 10, 2020, 10:09 am
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I haven't renewed yet.
I'm having to seriously think about it. Finances are stretched a
bit thin at the moment. I've had 3 months on seriously reduced
income and who knows when things are going to get back to
normal!
There's also the small matter of what rugby is going to played
and when.
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