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#Post#: 41208--------------------------------------------------
Renewing memberships
DIR By: GillQuin
Date: March 24, 2020, 11:05 am
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We've been paying for our memberships by direct debit for years.
However, this year the first payment is due out in the very
near future, on 1 April. We have decided to cancel the direct
debits but hope that the corona virus situation may be clearer
by the time of the renewals deadline in early June and we can
decide what's best. It may be that our finances won't stretch
to renewing our memberships.
I think it would be helpful if the Club were to offer to delay
the start of the direct debit payment scheme and extend the
renewals deadline. I can't believe we are the only people
having to consider if we can really afford to renew. I know
it's money already paid out, but it's a bit harsh to seek
payment for the next season when we're unlikely to be able to
use all of this season's membership.
I know that there are bigger financial matters for the Club to
deal with at present, but committing to pay out £750+ is a big
deal for a lot of their supporters.
#Post#: 41212--------------------------------------------------
Re: Renewing memberships
DIR By: SiB
Date: March 24, 2020, 1:13 pm
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It is a large amount but it’s in instalments, If you can’t
afford it agree cancel it
I’ll be paying while I can and if situation changes will cancel
#Post#: 41214--------------------------------------------------
Re: Renewing memberships
DIR By: InsertQuinsPunHere
Date: March 24, 2020, 4:31 pm
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I know it can be a lot of money, but look at this another way...
If everyone cancels, there definitely won't be a club to support
after the current situation resolved itself.
Not trying to convince you one way or another, just offering
another side.
#Post#: 41216--------------------------------------------------
Re: Renewing memberships
DIR By: DazzaS
Date: March 25, 2020, 1:09 am
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You could say that but any business. If no one buys into them
they will go undermining but in this time when wages are
dropping and people are being made redundant soke of us will
have to sacrifice things such as Quins season ticket foenthay
little bit of extra money to keep the lights on and put the food
on the table for our families.
In the end Quins is a hobby, an indulgence and it is not
something I am willing to pay for regardless. If I can afford it
I will, if i cant then i will have to drop my season ticket. The
prospect of not having the last few games of the season though
with no prospect of refund would be in bad taste though
particularly with the hike in season tickets for next season.
#Post#: 41221--------------------------------------------------
Re: Renewing memberships
DIR By: Jus-Quin-Time
Date: March 25, 2020, 4:42 am
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I have said this elsewhere but still think it is worth
restating.
The membership payment deadlines may be important to the club
financial and seat management and but to the majority of those
paying they are simply arbitrary lines in the sand. Many people
are now plunged into financial uncertainty and their priorities
will have changed. The situation is both dynamic and
unprecedented.
The club must acknowledge that the situation has changed. It
should immediately suspend the current membership deadlines or
communicate that they are under review and may be pushed back to
a later date. To do so would recognise that supporters/members
have other issues to contend with right now.
The country, and particularly London, is about to enter an
extremely difficult period. No one would build a 4,000 bed
medical facility if that were not to be the case. In the coming
days there will be uncertainty and anxiety over the number of
new cases. It is highly likely that a consequence of those new
cases will be an increase in daily mortality. In that scenario
the club is not a priority, rugby is not a priority and
membership payment deadlines are definitely not a priority!
Suspend the idiotic deadline. Look at reinstating the
membership application later in the summer and lets look forward
to celebrating our return to the Stoop later in the year.
#Post#: 41231--------------------------------------------------
Re: Renewing memberships
DIR By: Rocker
Date: March 25, 2020, 6:38 am
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I contacted the club as we didn't want to keep the same seats,
my daughter and I sit in premier and there's no child discount
there now, meaning £600 each, plus my wife and younger daughter
in club over the aisle. I haven't heard back from them. I'm
definitely cancelling my DD. They can contact me to reinstate.
No way to treat customers even (especially?) in such difficult
times
#Post#: 41232--------------------------------------------------
Re: Renewing memberships
DIR By: Fearless Fred
Date: March 25, 2020, 6:44 am
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I think it's fair to assume that there's no staff in the
ticketing office/admin part of the club at the moment to answer
the phones. It's not an essential role at this time.
#Post#: 41241--------------------------------------------------
Re: Renewing memberships
DIR By: GillQuin
Date: March 25, 2020, 10:36 am
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Just want to praise the club's admin. I emailed about ecash
refunds and received a reply same day, answering all my queries
and sorting out the refunds. So they may not be dealing with
phone queries but they are dealing with emails.
Hope to be able to renew, but as others have said, it's not an
essential and finances are not looking good due to loss of work
at present. Good luck everyone and keep well.
#Post#: 41242--------------------------------------------------
Re: Renewing memberships
DIR By: Quins_on_Toast
Date: March 25, 2020, 12:24 pm
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--- Quote from: Rocker link ---
>
> No way to treat customers even (especially?) in such difficult
times
>
--- End Quote ---
Do you live in the real world?
#Post#: 41243--------------------------------------------------
Re: Renewing memberships
DIR By: DOK
Date: March 25, 2020, 12:24 pm
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I've always found the service provided by the ticketing staff to
be excellent.
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