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#Post#: 5434--------------------------------------------------
Given the runaround by Groundspeak
By: walktall Date: July 26, 2013, 4:34 pm
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I've had to move a cache of mine more than 528ft from the
original co-ordinates :o
If you try, you get "[* Coordinate Errors]" and this message at
the bottom of the screen:
[quote]The new location is too far away from the original
location. Please check your coordinates to make sure they were
entered correctly. If you need additional help, please contact
Chiastolite, the reviewer who published this cache, or
Groundspeak to make the change for you. Please provide the cache
name and GC Code, the new and old coordinates, and the reason
why you need to move the cache.[/quote]
As the original reviewer has retired from reviewing, I contacted
Groundspeak.
You get the usual message back that they will look into it
within 3 to 5 business days. OK fair enough.
But then I get a message back telling me how to update
co-ordinates for a cache as long as it's not further than 528ft
"Hope this helps" - arrrrrrrrrh :(
NO
So, I've had to email them back, saying I know you can change
the co-ordinates but I followed your instructions as the
co-ordinates are further than 528ft. I suggested that perhaps I
contact directly a local reviewer.
They have agreed to this and said:
[quote]We are working on messaging this process with more
clarity - I apologize for the runaround.[/quote]
Hope they change it soon and it was good to see them say sorry
:)
#Post#: 5436--------------------------------------------------
Re: Given the runaround by Groundspeak
By: Griff Grof Date: July 27, 2013, 1:58 am
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Yes... At least they've apologized :)
Odd you can't get it to work ???
#Post#: 5438--------------------------------------------------
Re: Given the runaround by Groundspeak
By: walktall Date: July 27, 2013, 2:42 am
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[quote author=Griff Grof link=topic=384.msg5436#msg5436
date=1374908316]
Odd you can't get it to work ???
[/quote]
Can't get what to work?
#Post#: 5439--------------------------------------------------
Re: Given the runaround by Groundspeak
By: walktall Date: July 27, 2013, 2:44 am
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Embarrassingly, I then sent the new co-ordinates of RAF 09
(which I also moved) instead of the new co-ordinates for RAF 10
:-[ ::)
#Post#: 5440--------------------------------------------------
Re: Given the runaround by Groundspeak
By: Griff Grof Date: July 27, 2013, 3:16 am
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[quote author=walktall link=topic=384.msg5438#msg5438
date=1374910920]
Can't get what to work?
[/quote]
Moving the cache (changing coordinates) :)
[quote author=walktall link=topic=384.msg5439#msg5439
date=1374911045]
Embarrassingly, I then sent the new co-ordinates of RAF 09
(which I also moved) instead of the new co-ordinates for RAF 10
:-[ ::)
[/quote]
Oh dear... :-\
#Post#: 5441--------------------------------------------------
Re: Given the runaround by Groundspeak
By: Bear and Ragged Date: July 27, 2013, 9:51 am
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Which reviewer published the most recent caches in the area?
Or.
I'd be tempted to contact Deceangi
(
HTML http://www.geocaching.com/profile/?id=681096)
as senior UK
reviewer...
My cache was published by Lactodorum, who 'retired' from
reviewing a very long time ago!
#Post#: 5442--------------------------------------------------
Re: Given the runaround by Groundspeak
By: walktall Date: July 27, 2013, 12:13 pm
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I contacted Deceangi but also "Professor Xavier" reviewer got
involved after I had already contacted Deceangi and in the end,
it was Professor Xavier who updated my cache :)
#Post#: 5444--------------------------------------------------
Re: Given the runaround by Groundspeak
By: Bear and Ragged Date: July 27, 2013, 2:32 pm
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The "Prof" may be your new reviewer... :-\
They [reviewers] DO get notified of small changes you can do
yourself. (So don't try to do a move in several smaller moves!)
The system must have sent a message.
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